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• Start a new Messaging string. You messaging string may have reached its limit.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal Unblocking Key) code.
I can't connect my device to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite installation.
• Make sure that you’re using the right cable from the box.
I can't download new files
• Make sure that there is sufficient device storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The device can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 200 minutes).
• After a partial charge, the battery level indicator may not be exact.
• Wait for at least 10 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The device becomes warm following game playing, internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make
your device return to normal temperature.
After Factory data reset is performed, I can't use my device without entering Google account credentials
• After reset is performed, you must enter the original Google account credentials that were used on this device.
• If you don’t remember your Google account credentials, complete Google account recovery procedures.
• If you still cannot access your device, apply to the authorized repair center, but remember that it will not be
regarded as warranty case.
The device doesn't ring when a notificaton or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound > Do Not Disturb preferences) is not activated.
• Press the Volume keys to adjust volume.
I forget some passwords/codes/keys on device
• Perform Factory reset.
• If you still cannot access your device, apply to the authorized repair center, but remember that it will not be
regarded as warranty case.
