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Aspire Desktop Computer
User’s Manual
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  • Page 1

    -1

    Aspire Desktop Computer
    User’s Manual



  • Page 2

    2-

    © 2013. All Rights Reserved.
    Aspire Desktop Computer
    Covers: Tower models
    This revision: October 2013

    Sign up for an Acer ID and enable Acer Remote Files
    Open the Acer Portal from the Start screen to sign up for an
    Acer ID or sign in if you already have an Acer ID.
    There are three great reason for you to get an Acer ID:
    • Remotely access your PC from your other devices with our
    free Acer Remote Files app
    • Get the latest offers and product information
    • Register your device for warranty service
    For more information please visit the AcerCloud website:
    www.acer.com/acercloud

    Model number: _________________________________
    Serial number: _________________________________
    Date of purchase: ______________________________
    Place of purchase: ______________________________



  • Page 3

    Table of contents - 3

    TABLE

    OF CONTENTS

    First things first
    5
    Your guides ............................................. 5
    Basic care and tips for using your
    computer.................................................. 5
    Turning your computer on and off............... 5
    Taking care of your computer ..................... 6
    Power cord information ............................... 6
    Cleaning and servicing................................ 7

    Recovery
    8
    Creating a recovery backup..................... 8
    Creating a drivers and applications
    backup ................................................... 10
    Recovering your system ........................ 12
    Reinstalling drivers and applications......... 13
    Returning to an earlier system snapshot .. 15
    Returning your system to its factory
    condition.................................................... 16
    Recovering from Windows ........................ 16
    Recovering from a recovery backup ......... 19

    Connecting to the Internet
    23
    Connecting with a cable ........................ 23
    Built-in network feature ............................. 23

    Rear panel audio ports.............................. 32

    Memory card reader
    33
    Connectivity options............................... 33
    Video and audio connectors

    35

    HDMI

    36

    Universal Serial Bus (USB)

    37

    Frequently asked questions
    39
    Requesting service ................................ 41
    Tips and hints for using Windows 8.1 .... 43
    How do I get to Start? ............................... 43
    What are "Charms?" ................................. 43
    Can I boot directly to the desktop? ........... 44
    How do I jump between apps?.................. 44
    How do I turn off my computer?................ 44
    How do I unlock my computer?................. 44
    How do I personalize my computer?......... 45
    Where are my apps?................................. 47
    What is a Microsoft ID (account)?............. 48
    How do I add a favorite to Internet
    Explorer?................................................... 49
    How do I check for Windows updates?..... 49
    Where can I get more information?........... 49

    BIOS utility
    25
    Boot sequence....................................... 25
    Setting passwords ................................. 25

    Troubleshooting ..................................... 50

    Securing your computer
    26
    Using passwords ................................... 26

    Internet and online security
    52
    First steps on the net ............................. 52

    Entering passwords .................................. 26

    Power management
    28
    Saving power......................................... 28
    Ports and connectors

    31

    Information on USB 3.0............................. 32

    Troubleshooting tips.................................. 50
    Error messages......................................... 50

    Protecting your computer.......................... 52
    Choose an Internet Service Provider ........ 52
    Network connections................................. 53
    Surf the Net!.............................................. 55
    Security ..................................................... 56

    Playing Blu-Ray or DVD movies

    63



  • Page 4

    4-

    Getting started...

    In this section you will find:





    Useful information on caring for your computer and your health
    How to create recovery backups
    Guidelines for connecting to a network
    Information on using Acer’s bundled software



  • Page 5

    First things first - 5

    FIRST

    THINGS FIRST

    We would like to thank you for making this Acer desktop computer
    your choice for meeting your computing needs.

    Your guides
    To help you use your Acer desktop computer, we have designed a set
    of guides:
    First off, the Setup Guide helps you get started with setting up your
    computer.
    The Quick Guide introduces you to the basic features and functions
    of your new computer. For more on how your computer can help you
    to be more productive, please refer to the User’s Manual. This guide
    contains detailed information on such subjects as system utilities, data
    recovery, expansion options and troubleshooting. In addition it
    contains general regulations and safety notices for your desktop
    computer. It is available from the desktop; double-click the Help icon
    and click User’s Manual in the menu that opens.

    Basic care and tips for using your computer
    Turning your computer on and off
    To turn the power off, do any of the following:
    • Use the Windows shutdown command: Press the Windows key +
    <C>, click Settings > Power then click Shut Down.
    If you need to power down the computer for a short while, but don’t
    want to completely shut it down, you can put it into Hibernate by
    pressing the power button.



  • Page 6

    6 - First things first

    You can also put the computer in sleep mode by pressing the sleep
    hotkey <Fn> + <F4>.
    Note
    If you cannot power off the computer normally, press and hold the power
    button for more than four seconds to shut down the computer. If you turn off
    the computer and want to turn it on again, wait at least two seconds before
    powering up.

    Taking care of your computer
    Your computer will serve you well if you take care of it.
    • Do not expose the computer to direct sunlight. Do not place it near
    sources of heat, such as a radiator.
    • Do not expose the computer to temperatures below 0º C (32º F) or
    above 50º C (122º F).
    • Do not subject the computer to magnetic fields.
    • Do not expose the computer to rain or moisture.
    • Do not spill water or any liquid on the computer.
    • Do not subject the computer to heavy shock or vibration.
    • Do not expose the computer to dust or dirt.
    • Never place objects on top of the computer.
    • Do not slam the computer display when you close it.
    • Never place the computer on uneven surfaces.

    Power cord information
    Here are some ways to take care of your power cord:
    • Do not step on the power cord or place heavy objects on top of it.
    Carefully route the power cord and any cables away from foot traffic.
    • When unplugging the power cord, do not pull on the cord itself but
    pull on the plug.
    • The total ampere ratings of the equipment plugged in should not
    exceed the ampere rating of the cord if you are using an extension
    cord. Also, the total current rating of all equipment plugged into a
    single wall outlet should not exceed the fuse rating.



  • Page 7

    First things first - 7

    Cleaning and servicing
    When cleaning the computer, follow these steps:
    1. Turn off the computer.
    2. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
    If either of the following occurs:
    • The computer has been dropped or the body has been damaged;
    • The computer does not operate normally
    See Frequently asked questions on page 78.



  • Page 8

    8 - Recovery

    RECOVERY
    If you are having trouble with your computer, and the frequently asked
    questions (see Frequently asked questions on page 78) do not
    help, you can 'recover' your computer - i.e. return it to an earlier state.
    This section describes the recovery tools available on your computer.
    Acer provides Acer Recovery Management, which allows you to
    create a recovery backup, a drivers and applications backup, and to
    start recovery options, either using Windows tools, or the recovery
    backup.
    Note
    Acer Recovery Management is only available with a pre-installed Windows
    operating system.

    Important
    We recommend that you create a Recovery Backup and Drivers and
    Applications Backup and as soon as possible.
    In certain situations a full recovery will require a USB recovery backup.

    Creating a recovery backup
    To reinstall from a USB storage drive, you must first create a recovery
    backup. The recovery backup includes the entire original contents of
    your computer’s hard drive, including Windows and all factory-loaded
    software and drivers. Using this backup will restore your computer to
    the same state as when you purchased it, while giving you an option
    to retain all settings and personal data.
    Note
    Since the recovery backup requires at least 16 GB of storage after formatting,
    it is recommended to use a USB drive with a capacity of 32 GB or larger.



  • Page 9

    Recovery - 9

    1. From Start, type 'Recovery' and then click Acer Recovery
    Management in the list of apps.

    2. Click Create Factory Default Backup. The Recovery Drive window
    opens.

    Make sure Copy contents from the recovery partition to the
    recovery drive is selected. This provides the most complete and
    safest recovery backup.
    3. Plug in the USB drive then click Next.



  • Page 10

    10 - Recovery

    • Since the recovery backup requires at least 16 GB of storage after
    formatting, it is recommended to use a USB drive with a capacity
    of 32 GB or larger.

    4. You will be shown the backup progress on the screen.
    5. Follow the process until it completes.
    6. After creating the recovery backup, you can choose to delete the
    recovery information on your computer. If you delete this
    information, you can only use the USB recovery backup to restore
    your computer, if you lose or erase the USB drive, you cannot
    restore your computer.
    7. Unplug the USB drive and label it clearly.
    Important
    Write a unique, descriptive label on the backup, such as 'Windows
    Recovery Backup'. Make sure you keep the backup in a safe place that
    you will remember.

    Creating a drivers and applications backup
    To create a Drivers and Applications Backup, that contains the
    factory-loaded software and drivers needed by your computer, you



  • Page 11

    Recovery - 11

    may use either a USB storage drive or, if your computer features a
    DVD recorder, one or more blank recordable DVDs.
    1. From Start, type 'Recovery' and then click Acer Recovery
    Management in the list of apps.

    2. Click Create Drivers and Applications Backup.
    Plug in the USB drive or insert a blank DVD into the optical drive, then
    click Next.
    • If you are using a USB drive, make sure your USB drive has
    enough capacity before continuing.
    • If using DVDs, it will also show the number of blank, recordable
    discs you will need to complete the recovery discs. Make sure that
    you have the required number of identical, blank discs.

    3. Click Start to copy files.You will be shown the backup progress on
    the screen.
    4. Follow the process until it completes:
    • If you are using optical discs, the drive ejects each disc as it
    completes burning it. Remove the disc from the drive and mark it



  • Page 12

    12 - Recovery

    with a permanent marker.
    If multiple discs are required, insert a new disc when prompted,
    then click OK. Continue until the process is complete.
    • If you are using a USB drive, unplug the drive and label it clearly.
    Important
    Write a unique, descriptive label on each backup, such as 'Drivers and
    Applications Backup'. Make sure you keep the backup in a safe place
    that you will remember.

    Recovering your system
    To recover your system:
    1. Perform minor fixes.
    If only one or two items of software or hardware have stopped
    working correctly, the problem may be solved by reinstalling the
    software or the device drivers.
    To reinstall software and drivers that were pre-installed at the
    factory, see Reinstalling drivers and applications on page 13.
    For instructions on reinstalling software and drivers that were not
    pre-installed, see that product’s documentation or support Web site.
    2. Revert to a previous system condition.
    If reinstalling software or drivers does not help, then the problem
    may be solved by returning your system to a previous state when
    everything was working correctly.
    For instructions, see Returning to an earlier system snapshot on
    page 15.
    3. Reset your operating system.
    If nothing else has solved the problem and you want to reset your
    system, but keep your user information, see Returning your
    system to its factory condition on page 16.
    4. Reset your system to its factory condition.
    If nothing else has solved the problem and you want to reset your
    system to factory condition, see Returning your system to its
    factory condition on page 16.



  • Page 13

    Recovery - 13

    Reinstalling drivers and applications
    As a troubleshooting step, you may need to reinstall the applications
    and device drivers that came pre-installed on your computer from the
    factory. You can reinstall using either your hard drive or the backup
    you have created.
    • Other applications - If you need to reinstall software that did not
    come pre-installed on your computer, you need to follow that
    software’s installation instructions.
    • New device drivers - If you need to reinstall device drivers that did
    not come pre-installed on your computer, follow the instructions
    provided with the device.

    If you are reinstalling using Windows and the recovery
    information stored on your computer:
    1. From Start, type 'Recovery' and then click Acer Recovery
    Management in the list of apps.

    2. Click Reinstall Drivers or Applications.



  • Page 14

    14 - Recovery

    3. You should see the Contents section of the Acer Resource
    Center.

    Images for reference only.

    4. Click the install icon for the item you want to install, then follow
    the onscreen instructions to complete the installation. Repeat
    this step for each item you want to reinstall.

    If you are reinstalling from a Drivers and Applications Backup on
    a DVD or USB drive:
    1. Insert the Drivers and Applications Backup into the disc drive or
    connect it to a free USB port.
    • If you inserted a DVD wait for Acer Resource Center to start.
    • If Acer Resource Center does not start automatically, press
    the Windows key + <E>, then double-click on the optical drive
    icon.
    • If you are using a USB drive, press the Windows key + <E>, then
    double-click on the drive that contains the backup. Double-click
    on ResourceCenter.



  • Page 15

    Recovery - 15

    2. You should see the Contents section of the Acer Resource
    Center.

    Images for reference only.

    3. Click the install icon for the item you want to install, then follow
    the onscreen prompts to complete the installation. Repeat this
    step for each item you want to reinstall.

    Returning to an earlier system snapshot
    Microsoft System Restore periodically takes a 'snapshot' of your
    system settings and saves them as restore points. In most cases of
    hard-to-resolve software problems, you can return to one of these
    restore points to get your system running again.
    Windows automatically creates an additional restore point each day,
    and also each time you install software or device drivers.
    Note
    For more information about using Microsoft System Restore, from Start, type
    ’Help’ and then click Help and Support in the list of apps. Type ’Windows
    system restore’ in the Search Help box, then press Enter.

    Returning to a restore point
    1. From Start, type ’Control Panel’ and then click Control Panel in the
    list of apps.
    2. Click System and Security > Action Center, then click Recovery
    at the bottom of the window.
    3. Click Open System Restore, then Next.



  • Page 16

    16 - Recovery

    4. Click the latest restore point (at a time when your system worked
    correctly), click Next, then Finish.
    5. A confirmation window appears; click Yes. Your system is restored
    using the restore point you specified. This process may take several
    minutes, and may restart your computer.

    Returning your system to its factory condition
    If your computer experiences problems that are not recoverable by
    other methods, you may need to reinstall everything to return your
    system to its factory condition. You can recover from either your hard
    drive or the recovery backup you have created.
    • If you can still run Windows and have not deleted the recovery
    partition, see Recovering from Windows on page 16.
    • If you cannot run Windows, your original hard drive has been
    completely re-formatted or you have installed a replacement hard
    drive, see Recovering from a recovery backup on page 19.

    Recovering from Windows
    Start Acer Recovery Management:
    • From Start, type ’Recovery’ and then click Acer Recovery
    Management in the list of apps.
    Two options are available, Restore Factory Settings (Reset my PC)
    or Customized Restore (Refresh my PC).

    Restore Factory Settings deletes everything on your hard drive, then
    reinstalls Windows and all software and drivers that were pre-installed
    on your system. If you can access important files on your hard drive,
    back them up now. See Restore Factory Settings with Acer
    Recovery Management on page 17.
    Customized Restore will attempt to retain your files (user data) but
    will reinstall all software and drivers. Software installed since you
    purchased your PC will be removed (except software installed from



  • Page 17

    Recovery - 17

    the Windows Store). See Customized Restore with Acer Recovery
    Management on page 19.

    Restore Factory Settings with Acer Recovery Management
    1. Click Restore Factory Settings.

    Important
    ’Restore Factory Settings’ will erase all files on your hard drive.

    2. The Reset your PC window opens.

    Images for reference only.

    3. Click Next, then choose how to erase your files:
    a. Just remove my files quickly erases all files before restoring
    your computer and takes about 30 minutes.
    b. Fully clean the drive completely cleans the drive after each file is
    erased, so no files can be viewed after the recovery. Cleaning the
    drive takes much longer, up to 5 hours, but is much more secure
    as old files are completely removed.
    4. Click Reset.



  • Page 18

    18 - Recovery

    5. The recovery process begins by restarting your computer, then
    continues by copying files to your hard drive.
    6. After the recovery has finished, you can start using your computer
    by repeating the first-start process.

    Recovering from the hard drive during startup
    1. Turn on your computer and press <Alt> + <F10> during startup. A
    screen appears asking you to choose the keyboard layout.
    2. Several options are now presented. Click Troubleshoot.
    3. Click either Refresh your PC or Reset your PC.
    Note
    "Refresh your PC" enables you to restore your computer to the default factory
    condition with files intact. "Reset your PC" completely removes all your files
    and resets your computer to factory settings.

    4. Click Next. The process will take several minutes.



  • Page 19

    Recovery - 19

    Customized Restore with Acer Recovery Management
    1. Click Customized Restore (Retain User Data).

    2. The Refresh your PC window opens.

    Images for reference only.

    3. Click Next, then Refresh.
    4. The recovery process begins by restarting your computer, then
    continues by copying files to your hard drive. This process takes
    about 30 minutes.

    Recovering from a recovery backup
    To recover from a recovery backup on a USB drive:
    1. Find your recovery backup.
    2. If your computer does not have a built-in keyboard, make sure a
    keyboard is attached to your computer.
    3. Plug in the USB drive and turn on your computer.
    4. If it is not already enabled, you must enable the F12 Boot Menu:
    a. Press <F2> when starting your computer.



  • Page 20

    20 - Recovery

    b. Use the left or right arrow keys to select the Main menu.
    c. Press the down key until F12 Boot Menu is selected, press <F5>
    to change this setting to Enabled.
    d. Use the left or right arrow keys to select the Exit menu.
    e. Depending on the type of BIOS your computer uses, select Save
    Changes and Exit or Exit Saving Changes and press Enter.
    Select OK or Yes to confirm.
    f. Your computer will restart.
    5. During startup, press <F12> to open the boot menu. The boot menu
    allows you to select which device to start from, select the USB drive.
    a. Use your arrow keys to select USB Device, then press Enter.
    b. Windows starts from the recovery backup instead of the normal
    startup process.
    6. Select your keyboard type.
    7. Select Troubleshoot and then choose the type of recovery to use:
    a. Click Advanced then System Restore to start Microsoft System
    Restore:
    Microsoft System Restore periodically takes a ’snapshot’ of your
    system settings and saves them as restore points. In most cases
    of hard-to-resolve software problems, you can return to one of
    these restore points to get your system running again.
    b. Click Reset your PC to start the reset process:
    Reset your PC deletes everything on your hard drive, then
    reinstalls Windows and all software and drivers that were preinstalled on your system. If you can access important files on your
    hard drive, back them up now. See Reset your PC from the
    recovery backup on page 21.
    c. Click Refresh your PC to start the refresh process:
    Refresh your PC will attempt to retain your files (user data) but
    will reinstall all software and drivers. Software installed since you
    purchased your PC will be removed (except software installed
    from the Windows Store). See Refresh your PC from the
    recovery backup on page 22.



  • Page 21

    Recovery - 21

    Reset your PC from the recovery backup
    Important
    Reset your PC will erase all files on your hard drive.

    1. The Reset your PC window opens.

    Images for reference only.

    2. Click Next.
    3. Select the operating system to recover (normally only one option is
    available).
    4. Choose to keep any changes to the hard drive:
    a. If you have deleted the recovery partition or otherwise changed
    the partitions on the hard drive and want to keep these changes,
    select No.
    b. To completely restore your computer to Factory Settings, select
    Yes.
    5. Choose how to erase your files:
    a. Just remove my files quickly erases all files before restoring
    your computer and takes about 30 minutes.
    b. Fully clean the drive completely cleans the drive after each file is
    erased, so no files can be viewed after the recovery. Cleaning the
    drive takes much longer, up to 5 hours, but is much more secure
    as old files are completely removed.
    6. Click Reset.
    7. After the recovery has finished, you can start using your computer
    by repeating the first-start process.



  • Page 22

    22 - Recovery

    Refresh your PC from the recovery backup
    1. The Refresh your PC window opens.

    2. Click Next.
    3. Select the operating system to recover (normally only one option is
    available).
    4. Click Refresh.
    5. The recovery process begins by restarting your computer, then
    continues by copying files to your hard drive. This process takes
    about 30 minutes.



  • Page 23

    Connecting to the Internet - 23

    CONNECTING

    T O TH E

    INTERNET

    Note
    Information in this section may not apply to your computer.

    This chapter includes basic information on types of connections, and
    getting connected to the Internet. For detailed information, please
    refer to Network connections on page 53.

    Connecting with a cable
    Built-in network feature
    The built-in network feature makes it easy for you to connect your
    computer to the Internet using a cable.
    But first, an Internet Service Provider (ISP) -- usually a phone or cable
    company -- will have to go to your home or office to set up Internet
    service. The ISP will install a small box, called a router, that will allow
    you to connect to the Internet.
    Once your router is set up, all you have to do is plug one end of a
    network cable into the network port on your computer, and the other
    end into a port on your router. (Refer to the image below.) Then, you'll
    be ready to get online.



  • Page 24

    24 -

    Keeping your computer
    and data safe...

    In this section you will find:
    • How to secure your computer
    • Setting passwords



  • Page 25

    BIOS utility - 25

    BIOS

    UTILITY

    The BIOS utility is a hardware configuration program built into your
    computer's BIOS.
    Your computer is already properly configured and optimized, and you
    do not normally need to run this utility. However, if you encounter
    configuration problems, you may need to run it.
    To activate the BIOS utility, press <F2> during the POST while the
    computer logo is being displayed.

    Boot sequence
    To set the boot sequence in the BIOS utility, activate the BIOS utility,
    then select Boot from the categories listed at the top of the screen.

    Setting passwords
    To set a password on boot, activate the BIOS utility, then select
    Security from the categories listed at the top of the screen. Find
    Password on boot: and use the <F5> and <F6> keys to enable this
    feature.
    Important
    The BIOS utility may not recognize some wireless keyboards and mice.
    If you encounter this situation, please use a USB or PS/2 keyboard and
    mouse.



  • Page 26

    26 - Securing your computer

    SECURING

    Y O U R C O MP U TE R

    Your computer is a valuable investment that you need to take care of.
    Learn how to protect and take care of your computer.

    Using passwords
    Passwords protect your computer from unauthorized access. Setting
    these passwords creates several different levels of protection for your
    computer and data:
    • Supervisor Password prevents unauthorized entry into the BIOS
    utility. Once set, you must enter this password to gain access to the
    BIOS utility. See Setting passwords on page 25.
    • User Password secures your computer against unauthorized use.
    Combine the use of this password with password checkpoints on
    boot-up and resume from Hibernation (if available) for maximum
    security.
    • Password on Boot secures your computer against unauthorized
    use. Combine the use of this password with password checkpoints
    on boot-up and resume from Hibernation (if available) for maximum
    security.
    Important
    Do not forget your Supervisor Password! If you forget your password,
    please get in touch with your dealer or an authorized service center.

    Entering passwords
    When a password is set, a password prompt appears in the center of
    the display screen.
    • When the Supervisor Password is set, a prompt appears when you
    enter the BIOS utility.
    • Type the Supervisor Password and press <Enter> to access the
    BIOS utility. If you enter the password incorrectly, a warning
    message appears. Try again and press <Enter>.
    • When the User Password is set and the password on boot
    parameter is enabled, a prompt appears at boot-up.



  • Page 27

    Securing your computer - 27

    • Type the User Password and press <Enter> to use the computer. If
    you enter the password incorrectly, a warning message appears. Try
    again and press <Enter>.
    Important
    You have three chances to enter a password. If you fail to enter the
    password correctly after three tries, the system halts. Press and hold
    the power button for four seconds to shut down the computer. Then
    turn on the computer again, and try again.



  • Page 28

    28 - Power management

    POWER

    MANAGEMENT

    This computer has a built-in power management unit that monitors
    system activity. System activity refers to any activity involving one or
    more of the following devices: keyboard, mouse, hard disk,
    peripherals connected to the computer, and video memory. If no
    activity is detected for a period of time, the computer stops some or all
    of these devices in order to conserve energy.

    Saving power
    Disable Fast startup
    Your computer uses Fast startup to start quickly, but also uses a small
    amount of power to check for signals to start. These checks consume
    extra power.
    If you prefer to reduce your computer’s power requirements and
    environmental impact, turn off Fast startup:
    Note
    If Fast startup is off, your computer will take longer to start from Sleep.
    Your computer will also not start if it receives an instruction to start over a
    network (Wake on LAN).

    1. Open the Charms and search for Control Panel.
    2. Open System and Security > Power Options.
    3. Select Choose what the power buttons do.
    4. Select Change settings that are currently unavailable.



  • Page 29

    Power management - 29

    5. Scroll down and disable Turn on fast startup.

    6. Select Save changes.



  • Page 30

    30 -

    Ports and connectors...

    In this section you will find:
    • Information on the ports and connectors fitted to your computer



  • Page 31

    Ports and connectors - 31

    PORTS

    AND CONNECTORS

    The tables below indicate what the different icons represent.
    Note
    The ports and connectors listed below may not be available on all models.

    Icon

    Item

    Icon

    Item

    Power button

    Optical drive

    Microphone jack

    Card reader

    Speaker or headphone
    jack

    Backup button

    USB port

    Removeable hard drive
    carrier(s)

    RCA jack

    S/PDIF port

    PS/2 keyboard
    connector

    PS/2 mouse connector

    External display (VGA)
    connector

    Serial port

    RJ-45 Ethernet
    connector

    Line-in jack

    Line-out / speaker-out
    jack

    HDMI port

    Recovery button

    Network / hard disk
    drive indicators

    Kensington lock slot

    DisplayPort
    The DisplayPort
    adapter is available on
    "DP1" only

    DP



  • Page 32

    32 - Ports and connectors

    Icon

    Item

    Icon

    Item

    DC-in jack

    DVI

    DVI port

    Information on USB 3.0





    USB 3.0 compatible ports are blue.
    Compatible with USB 3.0 and earlier devices.
    For optimal performance, use USB 3.0-certified devices.
    Defined by the USB 3.0 specification (SuperSpeed USB).

    Rear panel audio ports
    The table below indicates the functions of the audio jacks on the rear
    panel (if available).
    Icon color Headset
    Blue

    Stereo

    Quadrophonic 5.1-channel
    Rear

    Rear

    Green
    Headset

    Front

    Front

    Front

    Mic-in

    Mic-in

    Mic-in

    Center/
    woofer

    Blue



  • Page 33

    Memory card reader - 33

    MEMORY

    CARD READER

    Connectivity options
    Your computer has a card reader and other ports/jacks that allow you
    to connect peripheral devices to your computer. For instructions on
    how to connect different external devices to the computer, read the
    following section.

    Memory card reader

    Memory cards are used in a wide selection of digital cameras, PDAs,
    MP3 players and mobile phones.

    Inserting a memory card
    1. Align the card so that the connector points towards the port, with the
    connectors facing down.
    2. Carefully slide the card into the port. If you find you need to use any
    force to insert the card, try reorientating the card slightly.
    3. Push the card until it clicks into place. A few millimetres of the card
    will extend from beyond the slot.
    If the card contains some files, the Windows Auto Play window may
    appear (this depends on the contents of the card) and ask you if you
    wish to use a program to access the contents of the card. Select an
    option here if it is appropriate, otherwise select Cancel. If the card
    contains no files, or unknown files, a window will open showing the
    contents of the card.

    SD, SDHC and SDXC cards
    Different types of SD cards cover different capacities, while using the
    same overall design. SD cards contain up to 4 GB, SDHC cards
    contain up to 32 GB, and SDXC cards can contain up to 2048 GB



  • Page 34

    34 - Memory card reader

    (2 TB). Your computer provides an SDHC or SDXC compatible card
    reader.
    Note
    SDXC memory cards can only be used in an SDXC-compatible reader; SD
    and SDHC cards can be used in either type.

    Removing a card from a memory card reader
    1. Click on Show hidden icons
    arrow in the Notification Area (next
    to the clock).
    2. Click on the Safely Remove
    Hardware icon.
    3. Click on Eject SD Card (or the
    name of the device).
    4. Wait until a Safe to Remove
    Hardware message is displayed.
    5. Remove the card.

    2

    1

    3



  • Page 35

    Video and audio connectors - 35

    VIDEO

    AND AUDIO CONNECTORS

    Connect to a monitor with a VGA or DVI port (the type of connection
    supported depends on your computer’s configuration). The
    appropriate cable is usually included with the monitor.
    Follow these steps to connect an monitor to your computer:
    1. Check that the computer is powered off and the monitor power
    switch is turned off.
    2. Attach the video cable to the monitor port on the computer. Secure
    the cable connection with the screws provided.
    3. Connect the monitor power cable and plug it into a properly
    grounded wall outlet.
    4. Follow any setup instructions in the monitor's user's guide.
    5. Turn on power to the monitor, then the computer.
    6. Make sure that the current resolution and refresh rate do not exceed
    the specifications of the monitor. If necessary change the display
    settings used by the computer.
    Note
    To access the display controls, press the Windows key (
    "Display" and then click on Display.

    ) + W, type

    Headphones and microphone
    These ports allow you to connect audio devices. Use the headphone
    port to plug in stereo headphones or powered speakers. Plugging an
    audio device to the headphone port disables the built-in speakers.
    Use the microphone port to connect an external microphone for mono
    recording; plugging in an external microphone disables the built-in
    microphone.
    Note
    Some computers have a single "combo" port that allows you to use single-pin
    headsets with a built-in microphone. These headsets are most commonly
    used with smartphones.



  • Page 36

    36 - HDMI

    HDMI
    HDMI (High-Definition Multimedia Interface) is a high-quality, digital
    audio/video interface. HDMI allows you to connect any compatible
    digital audio/video source, such as your computer, a set-top box, DVD
    player, and audio/video receiver to any compatible digital audio and/or
    video monitor, such as a digital television (DTV) with a single cable.
    The single cable keeps everything neat and tidy while ensuring easy
    connection and the best audio and visual quality.



  • Page 37

    Universal Serial Bus (USB) - 37

    UNIVERSAL SERIAL BUS (USB)
    The USB port is a high-speed port which allows you to connect USB
    peripherals, such as a mouse, an external keyboard, additional
    storage (external hard disks), or any other compatible device.

    Note
    Two USB standards are currently available on Acer computers: USB 2.0
    (High-speed USB) and USB 3.0 (SuperSpeed USB). USB 2.0 ports on Acer
    computers have a black tongue in the port, while USB 3.0 ports have a blue
    tongue. For best performance, USB 3.0 devices should always be plugged
    into USB 3.0 ports. Consult your device’s documentation to see which
    standard it supports.

    You can also charge devices such as tablets, smartphones, or other
    devices through a USB port. Some USB 3.0 ports support charging
    devices when the computer is in Hibernate or turned off. Additionally,
    you can use a USB hub to connect multiple devices to a single USB
    port.
    Important
    When removing a USB storage device, you should right-click on the
    USB icon in the Windows task bar and select "Eject <device>" to tell the
    operating system to stop using the device before removing it. Failure to
    do this may result in data loss or damage to your peripheral.



  • Page 38

    38 -

    Got a question?

    In this section you will find:






    Frequently asked questions
    Tips for using Windows 8.1
    Troubleshooting information
    How to protect yourself while online
    Where to find Acer service center contact information



  • Page 39

    Frequently asked questions - 39

    F R E Q U E N TL Y

    ASKED QUESTIONS

    The following is a list of possible situations that may arise during the
    use of your computer. Easy solutions are provided for each one.

    I turned on the power, but the computer does not start or boot up.
    Look at the power indicator:
    • If it is not lit, no power is being supplied to the computer. Check the
    following:
    • If you are using on the battery, it may be low and unable to power
    the computer. Connect the AC adapter to recharge the battery
    pack.
    • Make sure that the AC adapter is properly plugged into the
    computer and to the power outlet.
    • If it is lit, check the following:
    • Is a disc in the optical drive? Remove it and press <Ctrl> + <Alt>
    + <Del> to restart the system.
    • Do you have a USB storage device (USB disk or smartphone)
    plugged into your computer? Unplug it and press <Ctrl> + <Alt> +
    <Del> to restart the system.

    Nothing appears on the screen.
    The computer’s power management system automatically blanks the
    screen to save power. Press any key to turn the display back on.
    If pressing a key does not turn the display back on, three things might
    be the cause:
    • The brightness level might be too low. Press <Fn> + < > (increase)
    to adjust the brightness level.
    • The display device might be set to an external monitor. Press the
    display toggle hotkey <Fn> + <F5> to toggle the display back to the
    computer.
    • If the power LED is flashing, the computer may be in Sleep or
    Hibernate mode. Press and release the power button to resume.

    No audio is heard from the computer.
    Check the following:



  • Page 40

    40 - Frequently asked questions

    • The volume may be muted. Look at the volume control (speaker)
    icon in the taskbar. If it is crossed-out, click the icon and deselect the
    Mute all option.
    • The volume level may be too low. Check the volume from the
    volume control (speaker) icon in the taskbar. You can also use the
    volume control buttons to adjust the volume.
    • If headphones, earphones or external speakers are connected to
    the headphone jack on the computer, the internal speakers
    automatically turn off.

    I want to eject the optical drive tray without turning on the power.
    There is a mechanical eject hole on the optical drive. Simply insert the
    tip of a pen or straightened-out paperclip into the hole and push to
    eject the tray.

    The keyboard does not respond.
    Try attaching an external keyboard to a USB port on the computer. If it
    works, contact your dealer or an authorized service center as the
    internal keyboard cable may be loose.

    The printer does not work.
    Check the following:
    • Make sure that the printer is connected to a power outlet and that it
    is turned on.
    • Make sure that the printer cable is connected securely to a USB port
    and the corresponding port on the printer.



  • Page 41

    Frequently asked questions - 41

    I want to restore my computer to its original settings.
    Note
    If your system is the multilingual version, the operating system and language
    you choose when you first turn on the system will be the only option for future
    recovery operations.

    This recovery process helps you restore the C: drive with the original
    software content that is installed when you purchased your computer.
    Warning
    Your C: drive will be reformatted and all data will be erased. It is
    important to back up all data files before using this option.

    Before performing a restore operation, please check the BIOS
    settings.
    1. Check to see if Acer disk-to-disk recovery is enabled or not.
    2. Make sure the D2D Recovery setting in Main is Enabled.
    3. Exit the BIOS utility and save changes. The system will reboot.
    Note
    To activate the BIOS utility, press <F2> when you see the Acer logo during
    boot up.

    For detailed information on the recovery process, see Recovering
    your system on page 12.

    Requesting service
    International Travelers Warranty (ITW)
    Your computer is backed by an International Travelers Warranty
    (ITW) that gives you security and peace of mind when traveling. An
    ITW passport came with your computer. This passport contains all
    you need to know about the ITW program. A list of available,
    authorized service centers is in this handy booklet. Read this passport
    thoroughly.
    Always have your ITW passport on hand, especially when you travel,
    to receive the benefits from our support centers. Attach your proof-ofpurchase to the ITW passport.



  • Page 42

    42 - Frequently asked questions

    If the country you are traveling in does not have an Acer-authorized
    ITW service site, you can still get in contact with our offices worldwide.
    Please visit www.acer.com.

    Before you call
    Please have the following information available when you call Acer for
    online service, and please be at your computer when you call. With
    your support, we can reduce the amount of time a call takes and help
    solve your problems efficiently. If there are error messages or beeps
    reported by your computer, write them down as they appear on the
    screen (or the number and sequence in the case of beeps).
    You are required to provide the following information:
    Name: _______________________________________
    Address: ______________________________________
    Telephone number: _____________________________
    Machine and model type: _________________________
    Serial number: _________________________________
    Date of purchase: ______________________________



  • Page 43

    F r e qu e nt ly a sk
    Frequently asked questions - 43

    Tips and hints for using Windows 8.1
    We know this is a new operating system that will take some getting
    used to, so we've created a few pointers to help you get started.

    How do I get to Start?
    Press the Windows key; click the Start button on the desktop taskbar;
    or move your cursor into the upper right-hand corner of the screen
    and click the Start charm.

    Where’s the Start button?
    The Start button will appear in the desktop taskbar. Clicking it will
    open Start where you can launch apps.

    How do I see all of my apps?
    Click the arrow icon that appears at the bottom of Start when you
    move your cursor.

    Can I make the "All apps" view the default for Start?
    Yes, you can, just follow these steps:
    1. Go to the desktop.
    2. Right-click the taskbar and select Properties from the menu that
    opens.
    3. From the Navigation tab, check Show the Apps view automatically
    when I go to Start.

    What are "Charms?"
    Charms allow you to perform useful functions, such as sharing
    content, turning off your PC or changing settings.

    How do I access the charms?
    Move your cursor into the upper right-hand corner of the screen.



  • Page 44

    44 - Frequently asked questions

    Can I boot directly to the desktop?
    Yes, you can, just follow these steps:
    1. Go to the desktop.
    2. Right-click the taskbar and select Properties from the menu that
    opens.
    3. From the Navigation tab, check Go to the desktop instead of Start
    when I sign in.

    How do I jump between apps?
    Move your cursor to the upper left-hand corner of the screen and click
    the thumbnail of the app that you want to jump to.

    How do I turn off my computer?
    Move your cursor to the upper right-hand corner of the screen, click
    Settings > Power and select the action you'd like to take.

    Can I just turn off notifications?
    You can turn off notifications during certain hours so that you can
    leave your computer running, but not be disturbed by notifications.
    1. Move your cursor to the upper right-hand corner of the screen and
    click Settings > Change PC settings > Search & apps >
    Notifications.
    2. Move the Quiet hours slider to On and select times to start and stop
    disabling notifications.

    How do I unlock my computer?
    Press the space bar and select a user account icon to unlock the
    computer. If your account has a password set, you will need to enter
    the password to continue.
    Click the preview icon to see the characters you've entered to ensure
    the password is correct.



  • Page 45

    Frequently asked questions - 45

    Can I personalize the Lock screen?
    You can personalize the lock screen with a different image, to run a
    slideshow of images, or to show you quick status and notifications to
    suit your personal needs.
    To change the background, move your cursor to the upper right-hand
    corner of the screen and click Settings > Change PC settings > PC
    & devices > Lock screen. From here you can:
    • Select a background image for the lock screen
    • Turn the Slide show on or off
    • Select lock screen apps.

    How do I set up the lock screen slideshow?
    1. Move your cursor to the upper right-hand corner of the screen and
    click Settings > Change PC settings > PC & devices > Lock
    screen.
    2. Move the slider to On and select if the slideshow should be played
    while the computer is running on battery power.
    3. Click Add a folder and open the folder you wish to use (your
    Pictures folder will open by default). Click Use this folder > OK.
    4. You can see the list of folders under Add a folder. Select a folder
    name and click Remove to remove the folder from the lock screen
    slideshow.
    5. Change the other settings to suit your needs.

    How do I personalize my computer?
    You can personalize Start with a different background image or by
    arranging the tiles to suit your personal needs.
    To change the background, move your cursor to the upper right-hand
    corner of the screen and click Settings > Change PC settings >
    Personalize. Click Start screen at the top of the page and select a
    color and image.



  • Page 46

    46 - Frequently asked questions

    How do I set the alarm?
    Your computer can act as an alarm clock. Start typing ’Alarms’ to
    search for the Alarms app.
    1. Set the time using the sliders on the left-hand side of the screen.
    2. Select AM or PM.
    3. Choose which days the alarm should go off.
    4. Select the notification.
    5. Save the alarm by clicking the Save icon in the upper right-hand
    corner.
    Delete Save

    Hour
    Minutes

    Note
    The alarm will only sound if your computer is awake at the set time.

    How do I move tiles?
    Right-click a tile to select it, then drag it to the place on Start that you
    want it to appear. Other tiles will be moved to accommodate the tile in
    its new location.

    Can I arrange tiles in groups?
    Yes, you can. Right-click a tile to select it and open the Customize
    menu. You will see Name group appear above unnamed groups. You
    can give the group(s) a name and arrange the tiles within the groups
    to suit your needs.



  • Page 47

    Frequently asked questions - 47

    Can I make tiles bigger or smaller?
    Right-click anywhere on Start to open the Customize menu, click the
    tile(s) you wish to resize and click Resize. Select a size from the
    menu that appears.

    How do I close an app?
    Move your cursor to the top of the screen. You will see it change to a
    hand, click and drag the hand downwards past the half-way point of
    the screen.

    Can I change the screen resolution?
    Move your cursor to the upper right-hand corner of the screen and
    click Search, click the text box to open the onscreen keyboard and
    start typing 'Control Panel' to display the results; click Control Panel
    > Adjust screen resolution.

    Where are my apps?
    Move your cursor to the upper right-hand corner of the screen and
    click Search, start typing the name of the app you would like to open.
    Results will be displayed on the right-hand side of the screen.

    How do I make an app appear on Start?
    If you're in All apps and you want to make an app appear on Start,
    Right-click a tile to select it and open the Customize menu. Click Pin
    to Start from the menu that appears at the bottom of the screen.

    How do I remove a tile from Start?
    Right-click a tile to select it and open the Customize menu. Click the
    tile(s) you wish to remove and click Unpin from Start from the menu
    that appears at the bottom of the screen.

    How do I make an app appear on my taskbar?
    If you're in All apps and you want to make an app appear on the
    taskbar, right-click a tile to select it and open the Customize menu.
    Select Pin to taskbar.



  • Page 48

    48 - Frequently asked questions

    How do I install apps?
    You can download Windows Store apps from Store. You will need to
    have a Microsoft ID to purchase and download apps from Store.

    I can't find apps like Notepad and Paint! Where are they?
    Move your cursor to the upper right-hand corner of the screen and
    click Search, type the name of the app you would like to open using
    the pop-up keyboard. Alternatively, open All apps and scroll to
    ’Windows Accessories’ to see the list of legacy programs.

    Can I use more than one app at a time?
    1. Click on a tile to open an app from the Start screen.
    2. Return to the Start screen and repeat the process.
    3. Swipe right from the left edge of the screen to display the last app
    that was opened.
    4. Swipe right from the left edge of the screen until you see a column
    divider to display both apps simultaneously. Up to three apps may
    be displayed via three columns at the same time.
    Note
    This function is limited to devices with a screen resolution higher than 1366
    x 768 pixels.

    Can I show my desktop apps first?
    Yes, you can, just follow these steps:
    1. Go to the desktop.
    2. Right-click the taskbar and select Properties from the menu that
    opens.
    3. From the Navigation tab, check List desktop apps first in the Apps
    view when it's sorted by category.

    What is a Microsoft ID (account)?
    A Microsoft account is an email address and password that you use to
    sign in to Windows. You can use any email address, but it is best if
    you choose the one you already use to communicate with friends and
    sign in to your favorite websites. When you sign in to your PC with a



  • Page 49

    Frequently asked questions - 49

    Microsoft account, you'll connect your PC to the people, files, and
    devices you care about.

    Do I need one?
    You do not need a Microsoft ID to use Windows 8.1, but it makes life
    easier because you can sync data across different machines you sign
    in to using a Microsoft ID.

    How do I get one?
    If you've already installed Windows 8.1 and didn't sign in with a
    Microsoft account or you don't have a Microsoft account and want to
    get one, move your cursor to the upper right-hand corner of the
    screen and click Settings > Change PC settings > Accounts >
    Connect to a Microsoft account, and follow the onscreen
    instructions.

    How do I add a favorite to Internet Explorer?
    Internet Explorer 10 doesn't have traditional favorites, instead you can
    pin shortcuts to Start. Once you have the page open, swipe upwards
    from the bottom edge of the screen to open the menu at the bottom of
    the screen. Click Pin to Start.

    How do I check for Windows updates?
    Move your cursor to the upper right-hand corner of the screen and
    click Settings > Change PC settings > Update & recovery >
    Windows Update. Click Check now.

    Where can I get more information?
    For more information please visit the following pages:
    • Windows 8 and 8.1 tutorials: www.acer.com/windows8-tutorial
    • Support FAQs: support.acer.com



  • Page 50

    F R E Q U E N T LY
    50 - Frequently asked questions

    Troubleshooting
    This chapter shows you how to deal with common system problems.
    Read it before calling a technician if a problem occurs. Solutions to
    more serious problems require opening up the computer. Do not
    attempt to open the computer yourself; contact your dealer or
    authorized service center for assistance.

    Troubleshooting tips
    This computer incorporates an advanced design that delivers
    onscreen error message reports to help you solve problems.
    If the system reports an error message or an error symptom occurs,
    see "Error messages" below. If the problem cannot be resolved,
    contact your dealer.

    Error messages
    If you receive an error message, note the message and take the
    corrective action. The following table lists the error messages in
    alphabetical order together with the recommended course of action.
    Error messages
    CMOS battery bad
    CMOS checksum
    error
    Disk boot failure
    Equipment
    configuration error
    Hard disk 0 error
    Hard disk 0
    extended type error
    I/O parity error

    Corrective action
    Contact your dealer or an authorized service
    center.
    Contact your dealer or an authorized service
    center.
    Insert a system (bootable) disk, then press
    <Enter> to reboot.
    Press <F2> (during POST) to enter the BIOS
    utility, then press Exit in the BIOS utility to
    reboot.
    Contact your dealer or an authorized service
    center.
    Contact your dealer or an authorized service
    center.
    Contact your dealer or an authorized service
    center.



  • Page 51

    Frequently asked questions - 51

    Error messages
    Keyboard error or no
    keyboard connected
    Keyboard interface
    error
    Memory size
    mismatch

    Corrective action
    Contact your dealer or an authorized service
    center.
    Contact your dealer or an authorized service
    center.
    Press <F2> (during POST) to enter the BIOS
    utility, then press Exit in the BIOS utility to
    reboot.

    If you still encounter problems after going through the corrective
    measures, please contact your dealer or an authorized service center
    for assistance.



  • Page 52

    52 - Internet and online security

    INTERNET

    AND ONLINE SECURITY

    First steps on the net
    Protecting your computer
    It is vital to protect your computer from viruses and attacks over the
    Internet (see Security on page 56). A comprehensive Internet
    security program is offered when you first start your computer. You
    should activate this protection as soon as possible, certainly before
    you connect to the Internet.

    Choose an Internet Service Provider
    Using the Internet has become a natural part of daily
    computing. Just a few simple steps can connect you to
    a vast collection of knowledge and communication
    tools. To accomplish these steps you should first
    select an Internet Service Provider (ISP), which
    supplies the connection between your computer and
    the Internet. You should research the ISPs available in
    your region, not forgetting to talk to friends and family about their
    experiences or to check reviews and consumer reports. The ISP you
    select will provide instructions on how to connect to the Internet (you
    may need additional software or a special ‘box’ that connects to your
    phone line).

    Connection types
    Depending on your computer model, your location and your
    communication needs, you have several ways to connect to the
    Internet.

    Dial-up
    Some computers include a telephone dial-up (‘modem’) connector.
    This allows you to connect to the Internet using your telephone line.
    With a dial-up connection, you cannot use the modem and the
    telephone simultaneously on a single phone line. This type of
    connection is recommended only if you have limited use of the



  • Page 53

    Internet and online security - 53

    Internet as the connection speed is low and connection time is
    typically charged per hour.

    DSL (e.g. ADSL)
    DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs
    over the phone line. As DSL and phone do not use the same
    frequencies, you can use your telephone at the same time you are
    connected to the Internet (this requires a ‘micro-filter’ on each
    telephone socket to avoid interference). To be eligible for DSL, you
    must be located near an DSL-equipped phone exchange (service is
    sometimes unavailable in rural areas). Connection speeds vary
    depending on your location, but DSL generally provides very fast and
    reliable Internet connection. As the connection is always-on, it is
    generally charged at fixed monthly rates.
    Note
    A DSL connection requires an appropriate modem. A modem is usually
    provided by the ISP when you register. Many of these modems include an
    ‘router’ that provides network and Wi-Fi access.

    Cable
    A cable connection provides fast and always-on Internet service via a
    cable television line. This service is generally available in large cities.
    You can use your telephone and watch cable TV at the same time you
    are connected to the Internet.

    3G (WWAN or 'Wireless Wide-Area Network')

    Network connections
    A LAN (Local Area Network) is a group of computers (for example,
    within an office building or home) that share a common
    communications line and resources. When you set up a network, you
    can share files, peripheral devices (such as a printer) and an Internet
    connection. You can set up a LAN using wired technologies (such as
    Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).



  • Page 54

    54 - Internet and online security

    Wireless networks
    A wireless LAN or WLAN is a wireless local area network, which may
    link two or more computers without using wires. Setting up a wireless
    network is easy and allows you to share files, peripheral devices and
    an Internet connection.

    What are benefits of a wireless network?
    Mobility
    Wireless LAN systems allow you and other users of your home
    network to share access to files and devices connected to the
    network, for example a printer or scanner.
    Also you can share an internet connection with other computers in
    your home.

    Installation speed and simplicity
    Installing a wireless LAN system can be fast and easy and eliminates
    the need to pull cables through walls and ceilings.

    Components of a wireless LAN
    To set up your Wireless network at home you need to have the
    following:

    Access point (router)
    Access points (routers) are two-way transceivers that broadcast data
    into the surrounding environment. Access points act as a mediator
    between wired and wireless network. Most routers have a built-in DSL
    modem that will allow you access to a high speed DSL internet
    connection. The ISP (Internet Service Provider) you have chosen
    normally supplies a modem/router with the subscription to their
    services. Read carefully the documentation supplied with your Access
    point/router for detailed setup instructions.

    Network cable (RJ45)
    A network cable (also called RJ45 cable) is used to connect the host
    computer to the access point (see illustration below); this type of cable
    may also be used to connect peripheral devices to the access point.



  • Page 55

    Internet and online security - 55

    Wireless adapter
    Diagram of a working network
    1. Access point/router
    2. Desktop computer
    3. Modem
    4. Printer
    5. Portable computer
    6. PDA/Smartphone
    7. Network cables (RJ45)

    Turning on/off a wireless network connection
    If your computer has wireless access, but does not feature a
    Communication button, you may turn your wireless network on or off,
    or control what is shared over the network with the network
    management options. Press the Windows key ( ) + W, type
    "HomeGroup" and then click on HomeGroup.
    Warning
    Using wireless devices while flying in aircraft is prohibited. Switch off
    all devices before boarding an aircraft; they may be dangerous to the
    operation of the aircraft, disrupt communications, and even be illegal.

    Surf the Net!
    To surf the Internet, you need a program called an
    Internet browser. Internet Explorer provides an easy
    and secure web browsing experience. As soon as you
    have your Internet access installed and you are
    connected, from Start, click the Internet Explorer tile or
    the icon located on the desktop and take your Internet
    experience to a new level!

    Acer website
    To get you started why not visit our website, www.acer.com.
    Acer is dedicated to provide you with on-going personalied support.
    Check out our Support section to get help tailored to your needs.



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    56 - Internet and online security

    www.acer.com is your portal to a world of online activities and
    services: visit us regularly for the latest information and downloads!

    Security
    You are probably eager to explore everything the Internet has to offer.
    In order for you to be safe online, Acer has pre-installed McAfee
    Internet Security Suite on your computer.
    McAfee Internet Security Suite runs quietly in the background to block
    today’s complex threats and protect your identity when you shop,
    bank, or browse online.
    McAfee Internet Security Suite blocks online identity theft, detects and
    eliminates spyware, removes viruses and Internet worms, protects
    against hackers.

    Definitions
    What is a virus?
    Malicious software, typically called ‘viruses’, are programs designed to
    infect and damage computers. Most viruses are transmitted over the
    Internet, emails or malicious Web sites. A typical virus will replicate
    and pass itself undetected to multiple computers. Other forms of
    nuisance, such as Trojan horses, worms or spam can infect your
    computer in various ways, using up resources or clogging up a
    network.
    Note
    Acer guarantees that your computer was 100% virus free at the time of
    purchase and does not cover damages due to viruses.

    What is spyware?
    Spyware refers to generally unwanted programs that are downloaded
    onto your computer while connected to the Internet, often without you
    knowing it. Once it has infected your computer, it can snoop on your
    browsing activity, collect personal information, cause pop-up ads to
    appear, or even change the configuration of your computer. Spyware
    consumes resources on your computer; it can slow down your Internet
    connection or entire computer system, and even cause crashes.



  • Page 57

    Internet and online security - 57

    Spyware is sometimes used by unscrupulous companies to monitor
    and track the sites you visit on the Internet so as to determine your
    web-surfing habits and display targeted pop-up ads on your screen.
    However, some kinds of spyware go beyond simple tracking and
    actually monitor keystrokes and capture passwords, posing a serious
    security risk.

    What is malware?
    Malicious software, also known as malware, is software designed to
    deliberately harm your computer. For example, viruses, worms, and
    Trojan horses are malicious software. To help protect your computer
    against malware, make sure it is using up-to-date antivirus and antimalware software.

    What is a personal firewall?
    A personal firewall is a software program designed to prevent
    unauthorized access to or from a private network. It acts as a shield to
    protect your Internet connection from unwanted connections, some of
    which may attempt to take control of your computer to install or redistribute viruses or malicious programs. Each connection to your
    computer is monitored - programs that attempt to receive information
    without your permission are detected and the firewall will display an
    alert. You can then decide if you will allow the connection, if the
    connection is to a program you are currently using then normally you
    would allow it (i.e. a game connecting to a multi-player server or an
    encyclopaedia making a content update).

    How to protect your computer
    Cybercrime prevention can be straight-forward - when armed with a
    little technical advice and common sense, many attacks can be
    avoided. In general, online criminals are trying to make their money as
    quickly and easily as possible. The more difficult you make their job,
    the more likely they are to leave you alone and move on to an easier
    target. The tips below provide basic information on how you can
    prevent online fraud.

    Keep your computer current with the latest patches and updates
    One of the best ways to keep attackers away from your computer is to
    apply patches and other software fixes when they become available.



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    58 - Internet and online security

    By regularly updating your computer, you block attackers from being
    able to take advantage of software flaws (vulnerabilities) that they
    could otherwise use to break into your system.
    While keeping your computer up-to-date will not protect you from all
    attacks, it makes it much more difficult for hackers to gain access to
    your system, blocks many basic and automated attacks completely,
    and might be enough to discourage less-determined attackers, so
    they will give up and look for a more vulnerable computer elsewhere.
    More recent versions of Microsoft Windows and other popular
    software can be configured to download and apply updates
    automatically so that you do not have to remember to check for the
    latest software. Taking advantage of auto-update features in your
    software is a great start toward keeping yourself safe online.

    Protect your computer with security software
    Several types of security software are necessary for basic online
    security. Security software essentials include firewall and antivirus
    programs. A firewall is usually your computer's first line of defense-it
    controls who and what can communicate with your computer online.
    You could think of a firewall as a sort of "policeman" that watches all
    the data attempting to flow in and out of your computer on the
    Internet, allowing communications that it knows are safe and blocking
    "bad" traffic such as attacks from ever reaching your computer.
    The next line of defense many times is your antivirus software, which
    monitors all online activities such as email messages and Web
    browsing and protects an individual from viruses, worms, Trojan horse
    and other types of malicious programs. Your antivirus and
    antispyware software should be configured to update itself, and it
    should do so every time you connect to the Internet.
    Integrated security suites such as McAfee Internet Security Suite,
    which combine firewall, antivirus, antispyware with other features such
    as antispam and parental controls, have become popular as they offer
    all the security software needed for online protection in a single
    package. Many people find using a comprehensive security suite an
    attractive alternative to installing, configuring and updating several
    different types of security software.



  • Page 59

    Internet and online security - 59

    A complete version of McAfee Internet Security Suite is pre-installed
    on your Acer system. It includes a free trial subscription to protection
    updates. Make sure you Activate it!

    Choose strong passwords and keep them safe
    Passwords are a fact of life on the Internet today; we use them for
    everything from ordering flowers and online banking to logging into
    our favorite airline Web site to see how many miles we have
    accumulated. The following tips can help make your online
    experiences secure:
    • Selecting a password that cannot be easily guessed is the first step
    toward keeping passwords secure and out of the wrong hands.
    Strong passwords have eight characters or more and use a
    combination of letters, numbers and symbols (e.g., # $ % ! ?). Avoid
    using any of the following as your password: your login name,
    anything based on your personal information such as your last
    name, and words that can be found in the dictionary, especially
    "password." Try to select especially strong, unique passwords for
    protecting activities like online banking.
    • Keep your passwords in a safe place and try not to use the same
    password for every service you use online.
    • Change passwords on a regular basis, at least every 90 days. This
    can limit the damage caused by someone who has already gained
    access to your account. If you notice something suspicious with one
    of your online accounts, one of the first steps you can take is to
    change your password.

    Protect your personal information
    Exercise caution when sharing personal information such as your
    name, home address, phone number, and email address online. To
    take advantage of many online services, you will inevitably have to
    provide personal information in order to handle billing and shipping of
    purchased goods. Since not divulging any personal information is
    rarely possible, the following list contains some advice for how to
    share personal information safely online:
    • Keep an eye out for phony email messages. Things that indicate
    a message may be fraudulent are misspellings, poor grammar, odd
    phrasing, Web site addresses with strange extensions, Web site



  • Page 60

    60 - Internet and online security









    addresses that are entirely numbers where there are normally
    words, and anything else out of the ordinary. Additionally, phishing
    messages will often tell you that you have to act quickly to keep your
    account open, update your security, or urge you to provide
    information immediately or else something bad will happen. Don't
    take the bait.
    Don't respond to email messages that ask for personal
    information. Legitimate companies will not use email messages to
    ask for your personal information. When in doubt, contact the
    company by phone or by typing in the company Web address into
    your Web browser. Don't click on the links in these messages as
    they make take you to fraudulent, malicious Web sites.
    Steer clear of fraudulent Web sites used to steal personal
    information. When visiting a Web site, type the address (URL)
    directly into the Web browser rather than following a link within an
    email or instant message. Fraudsters often forge these links to
    make them look convincing.
    A shopping, banking or any other Web site where sensitive
    information should have an "S" after the letters "http" (i.e. https://
    www.yourbank.com not http://www.yourbank.com). The "s" stands
    for secure and should appear when you are in an area requesting
    you to login or provide other sensitive data. Another sign that you
    have a secure connection is the small lock icon in the bottom of your
    web browser (usually the right-hand corner).
    Pay attention to privacy policies on Web sites and in software.
    It is important to understand how an organization might collect and
    use your personal information before you share it with them.
    Guard your email address. Spammers and "phishers" sometimes
    send millions of messages to email addresses that may or may not
    exist in hopes of finding a potential victim. Responding to these
    messages or even downloading images ensures you will be added
    to their lists for more of the same messages in the future. Also be
    careful when posting your email address online in newsgroups,
    blogs or online communities.

    Online offers that look too good to be true usually are
    The old saying "there's no such thing as a free lunch" still rings true
    today. Supposedly "free" software such as screen savers or smileys,



  • Page 61

    Internet and online security - 61

    secret investment tricks sure to make you untold fortunes, and
    contests that you've surprisingly won without entering are the enticing
    hooks used by companies to grab your attention.
    While you may not directly pay for the software or service with money,
    the free software or service you asked for may have been bundled
    with advertising software ("adware") that tracks your behavior and
    displays unwanted advertisements. You may have to divulge personal
    information or purchase something else in order to claim your
    supposed content winnings. If an offer looks so good it's hard to
    believe, ask for someone else's opinion, read the fine print, or even
    better, simply ignore it.

    Review bank and credit card statements regularly
    The impact of identity theft and online crimes can be greatly reduced if
    you can catch it shortly after your data is stolen or when the first use
    of your information is attempted. One of the easiest ways to get the
    tip-off that something has gone wrong is by reviewing the monthly
    statements provided by your bank and credit card companies for
    anything out of the ordinary.
    Additionally, many banks and services use fraud prevention systems
    that call out unusual purchasing behavior (i.e. if you live in Texas and
    all of the sudden start buying refrigerators in Budapest). In order to
    confirm these out of the ordinary purchases, they might call you and
    ask you to confirm them. Don't take these calls lightly; this is your hint
    that something bad may have happened and you should take
    necessary action.

    Protect your computer with Windows security tools
    Windows provides a variety of protection applications.

    Windows Updates
    If you have an active Internet connection, Windows can check for
    important updates for your computer and install them automatically.
    These updates include security patches and program updates that
    can improve your computing experience and help protect your
    computer against new viruses and attacks.



  • Page 62

    62 - Internet and online security

    How do I know when my computer is at risk?
    If the Action Center reports an alert, or if your computer behaves
    erratically, crashes unexpectedly or if some of your programs do not
    work correctly, your computer may be infected by malicious software.
    However, do not blame every computer problem on a virus! If you
    suspect your computer is infected, the first thing to do is update, if you
    have not already done so, and run your antivirus and anti-spyware
    software.



  • Page 63

    Playing Blu-Ray or DVD movies - 63

    P L A Y IN G B L U -R A Y

    OR

    DVD

    M O VI ES

    If your computer is equipped with a Blu-Ray or DVD drive, you can
    play movies on your computer or on a high-definition TV via the HDMI
    port.
    1. Insert the disc into the drive.
    2. After a few seconds, the movie will start playing.
    3. If the movie does not start playing, open your movie playback
    program and open the disc from the File menu.
    Important
    When you launch the DVD player for the first time, the program asks
    you to enter the region code. DVDs are available for 6 regions

    Region code
    1
    2
    3
    4
    5
    6

    Country or region
    USA, Canada
    Europe, Middle East, South Africa, Japan
    Southeast Asia, Taiwan, South Korea
    Latin America, Australia, New Zealand
    Former USSR, parts of Africa, India
    People’s Republic of China

    Note
    To change the region code, insert a DVD movie of a different region into the
    DVD drive.
    Once your DVD drive is set to a region code, it will only play DVDs for that
    region. You can set the region code a maximum of five times (including the
    first time), after which the last region code set will remain permanent.
    Recovering your hard disk does not reset the number of times the region
    code has been set.






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