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1 User's Guide
1.1 About the backup service
This service enables backup and recovery of virtual machines managed by VMware vCloud Director.
The service is available through a web interface. To log in to the backup service, use your vCloud
Director credentials.
What you can do after logging in depends on the settings made by a system administrator for your
organization. Due to these settings, some of the operations described in this guide may be not
available to you.
1.2 Supported web browsers
Google Chrome 12 or later
Mozilla Firefox 12 or later
Windows Internet Explorer 9 or later
Safari 5 or later running in the Mac OS X and iOS operating systems
In other web browsers (including Safari browsers running in other operating systems), the user
interface might be displayed incorrectly, or all functions might not be available.
Make sure that JavaScript is enabled in the browser.
The screen resolution for displaying the graphical user interface must be 1024x768 or higher.
1.3 Installing VMware Tools
We recommend installing VMware Tools on all virtual machines which you are planning to back up in
the powered-on state.
Installing VMware Tools is a common requirement for backing up at a hypervisor level. The backup
service uses VMware Tools to create a time-consistent backup of the machine. All data will be backed
up as it was at the moment when the backup started, even if the data changes while the backup is
running.
To install VMware Tools on a virtual machine
1. Log in to vCloud Director.
2. In the list of virtual machines, examine the VMware Tools column for the virtual machine. This
column is hidden by default.
3. If this column shows Not installed, install the most recent version as follows:
a. Power on the machine.
b. Right-click the machine and then click Install VMware Tools.
c. Follow the on-screen instructions.
For information about installing VMware Tools in a specific operating system, refer to the following
VMware knowledge base article:
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-F0826E73-7F9F-489
C-B0DB-17C7D742B1AF.html.
