Visa Regional Merchant Fraud Performance Program
7 Possible solutions
7.1 Monitoring chargeback levels
• Many merchant's do not monitor their chargeback levels. It is
important that merchant's realise there is a problem before
MasterCard and Visa start levying fines. In the Adyen back office,
merchant's have a real time view of all chargebacks they receive if
they navigate to the Disputes section of their Adyen customer area.
• Adyen is currently developing a tool so merchant's can accurately
view their MasterCard and Visa CTR's in their Adyen customer area.
• Merchant's can also receive an automatic email advising them of
when a chargeback is received. This email can be set up as set out
below:
a) Login to the Adyen Customer Area
b) Click on the "Settings" menu
c) In the "System Messages" box click “Edit System Mesage”
d) Click the "New" button
Set fields as follows:
a) System Component: CHARGEBACKS
b) Delivery Type: email
c) Click the "Add" button
To see the email address to which this email will be send to:
a) Login
b) Click "Settings" menu
c) Click "My User" box
Your details are in the "User Contact Details" section. It is also here that you can
add or change the contact details of the person who will receive the automated
email.
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