Adyen's Hosted Call Center interface
2 Adyen's Hosted Call Center interface
The call center interface can be reached via the following URL:
https://callcenter-live.adyen.com/callcenter/action/login.shtml
For test the URL is:
https://callcenter-test.adyen.com/callcenter/action/login.shtml
The interface consists of a login screen followed by a series of screens as shown below.
We will now discuss the various steps of a call center transaction.
Step 1. Login
When you visit the URL you will see the familiar Adyen login page:
Your employees should logon using your Company Account code. Only specific users should have access to
this interface, notably call center employees and administrative roles. Please see below on how to create a
user with the right permissions.
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