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• Make sure that the receiver, connector or speaker on
your phone is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel
accessory.
When I select a number from my contacts, the number
can't be dialed
• Make sure that you have correctly recorded the number
in your file.
• Make sure that you have selected the country prefix
when calling a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full;
delete some files or save the files in the phone
contacts.
My callers are unable to leave messages on my
voicemail
• Contact your network operator to check service
availability.
I can't access my voicemail
• Make sure your operator’s voicemail number is
correctly entered.
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might
be full.
• Contact your network operator to check service
availability and check MMS parameters.
• Verify the server centre number or your MMS profile
with your operator.
• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK
code (Personal Unblocking Key).
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your
phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s
detection range.
