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• Verify the server center number or your MMS profile with your operator.
• The server center may be busy, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal Unblocking
Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been
activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart Suite
Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other
users.
• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2.5 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of the screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for a long
time.
