Bedienungsanleitung Alcatel One Touch Fire C - 4019 (Seite 20 von 22) (Englisch)

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My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connection settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or

removing the SIM card").

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is

not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card

is valid, etc.).

•Make sure you have not barred outgoing numbers.

•Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card

is valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain numbers.

•Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot nd my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of calls is poor

•You can adjust the volume during a call by pressing the Volume Up/

Down key.

•Check the network strength .

•Make sure that the receiver, connector, or speaker on your phone is

clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription

includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH

accessory.

When I select a number from my contacts, the number cannot be

dialed

•Make sure that you have correctly recorded the number in your le.

•Make sure that you have selected the country prex when calling a

foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some

les or save the les in the phone contacts (i.e. your professional or

personal directories).

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Alcatel One Touch Fire C - 4019 Seite 20

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