Bedienungsanleitung Alcatel One Touch Idol 2 Mini - 6016D (Seite 19 von 21) (Englisch)

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There are no express warranties, whether written, oral or implied, other

than this printed limited warranty or the mandatory warranty provided

by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of

its affiliates be liable for incidental or consequential damages of any

nature whatsoever, including but not limited to commercial loss, to the

full extent those damages can be disclaimed by law. Some states do not

allow the exclusion or limitation of incidental or consequential damages,

or limitation of the duration of implied warranties, so the preceding

limitations or exclusions may not apply to you.

How to obtain Support: Contact the customer care center by calling

(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/). We

have placed many self-help tools that may help you to isolate the problem

and eliminate the need to send your wireless device in for service. In

the case that your wireless device is no longer covered by this limited

warranty due to time or condition, you may utilize our out of warranty

repair options.

How to obtain Hardware Service within the terms of this warranty:

Create a user profile (alcatel.finetw.com) and then create an RMA for

the defective device. Ship the device with a copy of the original proof

of purchase (e.g. original copy of the dated bill of sale, invoice) with the

owner’s return address (No PO Boxes accepted), wireless carrier’s name,

alternate daytime phone number, and email address with a complete

problem description. Only ship the device. Do not ship the SIM card,

memory cards, or any other accessories such as the power adapter. You

must properly package and ship the wireless device to the repair center.

TCT Mobile (US), Inc. is not responsible for devices that do not arrive at

the service center or are damaged in transit. Insurance is recommended

with proof of delivery. Upon receipt, the service center will verify the

warranty conditions, repair, and return your device to the address

provided in the RMA. Check the warranty repair status by going online

with the RMA number on web portal.

In no event shall TCT Mobile Limited or any of its affiliates be liable for

indirect, incidental or consequential damages of any nature whatsoever,

including but not limited commercial or financial loss or damage,

loss of data or loss of image to the full extent those damages can be

disclaimed by law.

Some countries/states do not allow the exclusion or limitation of

indirect, incidental or consequential damages, or limitation of the

duration of implied warranties, so the preceding limitations or exclusions

may not apply to you.

Troubleshooting��

Before contacting the service center, you are advised to follow the

instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.

• Avoid storing large amounts of data in your phone as this may affect its

performance.

• Use Factory date reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the

power key and the Volume up key at the same time). ALL User phone

data: contacts, photos, messages and files, downloaded applications will be

lost permanently. It is strongly advised to fully backup the phone data and

profile via Smart Suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

• When the phone cannot be switched on, charge for at least 20 minutes to

ensure the minimum battery power needed, then try to switch on again.

• When the phone falls into a loop during power on-off animation and the

user interface cannot be accessed, press and hold the Volume down key to

enter Safe Mode. This eliminates any abnormal OS booting issues caused

by 3rd party APKs.

• If neither method is effective, please reset the phone using the Power key

and the Volume up key, (holding both together).

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

My phone turns off by itself

• Check that your screen is locked when you are not using your phone,

and make sure the Power key is not accidentally contacted while the

screen is unlocked.

• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C to

+40°C).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is

displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

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