Bedienungsanleitung Alcatel One Touch Idol 2 Mini - 6016E (Seite 19 von 21) (Englisch)

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In case of any defect of your phone which prevents you from normal

use thereof, you must immediately inform your vendor and present your

phone with your proof of purchase.

If the defect is confirmed, your phone or part thereof will be either

replaced or repaired, as appropriate. Repaired phone and accessories

are entitled to a one (1) month warranty for the same defect. Repair

or replacement may be carried out using reconditioned components

offering equivalent functionality.

This warranty covers the cost of parts and labor but excludes any

other costs.

This warranty shall not apply to defects to your phone and/or accessory

due to (without any limitation):

1) Non-compliance with the instructions for use or installation, or with

technical and safety standards applicable in the geographical area

where your phone is used,

2) Connection to any equipment not supplied or not recommended by

TCT Mobile Limited,

3) Modification or repair performed by individuals not authorised by TCT

Mobile Limited or its affiliates or your vendor,

4) Modification, adjustment or alteration of software or hardware

performed by individuals not authorized by TCT Mobile Limited,

5) Inclement weather, lightning, fire, humidity, infiltration of liquids or

foods, chemical products, download of files, crash, high voltage,

corrosion, oxidation…

Your phone will not be repaired in case labels or serial numbers (IMEI)

have been removed or altered.

There are no express warranties, whether written, oral or implied, other

than this printed limited warranty or the mandatory warranty provided

by your country or jurisdiction.

In no event shall TCT Mobile Limited or any of its affiliates be liable for

indirect, incidental or consequential damages of any nature whatsoever,

including but not limited commercial or financial loss or damage,

loss of data or loss of image to the full extent those damages can be

disclaimed by law.

Some countries/states do not allow the exclusion or limitation of

indirect, incidental or consequential damages, or limitation of the

duration of implied warranties, so the preceding limitations or exclusions

may not apply to you.

Troubleshooting��

Before contacting the service centre, you are advised to follow the

instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.

• Avoid storing large amounts of data in your phone as this may affect its

performance.

• Use Factory date reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the

power key and the Volume up key at the same time). ALL User phone

data: contacts, photos, messages and files, downloaded applications will be

lost permanently. It is strongly advised to fully backup the phone data and

profile via Smart Suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

• When the phone cannot be switched on, charge for at least 20 minutes to

ensure the minimum battery power needed, then try to switch on again.

• When the phone falls into a loop during power on-off animation and the

user interface cannot be accessed, press and hold the Volume down key to

enter Safe Mode. This eliminates any abnormal OS booting issues caused

by 3rd party APKs.

• If neither method is effective, please reset the phone using the Power key

and the Volume up key, (holding both together).

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

My phone turns off by itself

• Check that your screen is locked when you are not using your phone,

and make sure the Power key is not accidentally contacted while the

screen is unlocked.

• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C to

+40°C).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is

displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one printed

on your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

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