Bedienungsanleitung Alcatel One Touch Pop 3 - 5015X (Seite 64 von 67) (Englisch)

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Troubleshooting .................

Before contacting the service centre, you are advised to follow the

instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its

performance.

•Use Factory data reset and Mobile Upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the

Power key and the Volume up key at the same time under power

off mode). ALL User phone data: contacts, photos, messages and files,

downloaded applications will be lost permanently. It is strongly advised

to fully back up the phone data and profile via Smart Suite before doing

formatting and upgrading.

and carry out the following checks:

My phone can't be switched on or is frozen

•When the phone can't be switched on, charge for at least 20 minutes to

ensure the minimum battery power needed, then try to switch on again.

•When the phone falls into a loop during power on-off animation and

the user interface can't be accessed, press and hold the Volume down

key to enter Safe Mode. This eliminates any abnormal OS booting issues

caused by 3rd party APKs.

•If neither method is effective, please reset the phone using the Power

key and the Volume up key (holding both together under power off

mode) or upgrade software via Mobile Upgrade tool.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

•Remove the battery and re-insert it, then restart the phone

•If it still does not work, please use Factory data reset to reset the phone

or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone,

and make sure the Power key is not accidentally contacted while the

screen is unlocked.

•Check the battery charge level.

•If it still does not work, please use Factory data reset to reset the phone

or FOTA/Mobile Upgrade to upgrade software.

My phone can't charge properly

•Make sure you are using an ALCATEL ONETOUCH battery and the

charger from the box.

•Make sure your battery is inserted properly and clean the battery

contact if it’s dirty. It must be inserted before plugging in the charger.

•Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to

+40°C).

•When abroad, check that the voltage input is compatible.

My phone can't connect to a network or "No service" is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually

•Try connecting at a later time if the network is overloaded.

My phone can't connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or

removing the SIM card").

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