Bedienungsanleitung Alcatel One Touch Pop 7S - P330X (Seite 30 von 32) (Englisch)

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My device has not responded for several minutes

• Restart your device by pressing and holding the Power key.

• If it still does not work, please use Factory data reset to reset the

device or FOTA/Mobile Upgrade to upgrade software.

My device turns off by itself

• Check that your screen is locked when you are not using your

device, and make sure the Power key is not mis-contacted due

to unlocked screen.

• Check the battery charge level.

• If it still does not work, please use Factory data reset to reset the

device or FOTA/Mobile Upgrade to upgrade software.

My device cannot charge properly

• Make sure you are using an ALCATEL ONETOUCH charger

from the box.

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C

to +40°C).

• When abroad, check that the voltage input is compatible.

My device cannot connect to a network or "No service"

is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded.

My device cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

• Check your device's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see "Inserting

or removing the SIM card").

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialed a valid number and have touched

• For international calls, check the country and area codes.

• Make sure your device is connected to a network, and the network

is not overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM

card valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your device is not in airplane mode.

Unable to receive incoming calls

• Make sure your device is switched on and connected to a network

(check for overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM

card valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your device is not in airplane mode.

IP4931_P330X_QG_Eng_GB_12_140604.indd 30IP4931_P330X_QG_Eng_GB_12_140604.indd 30 2014-6-4 下午 3:52:392014-6-4 下午 3:52:39

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