Bedienungsanleitung Alcatel One Touch Pop 8 (Seite 30 von 32) (Englisch)

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Only use your tablet with the ALCATEL ONE TOUCH, charger and

accessories in your box.

Troubleshooting ..................................

Before contacting the service centre, you are advised to follow the instructions below:

• You are advised to fully charge (

) the battery for optimal operation.

• Avoid storing large amounts of data in your tablet as this may affect its performance.

• Use Factory data reset and the upgrade tool to perform tablet formatting or

software upgrading. ALL User tablet data: contacts, photos, messages and files,

downloaded applications will be lost permanently. It is strongly advised to fully

backup the tablet data and profile via Android Manager before doing formatting

and upgrading.

My tablet cannot be switched on or is frozen

• When the tablet cannot be switched on, charge for at least 20 minutes to ensure the

minimum battery power needed, then try to switch on again.

• When the tablet falls into a loop during power on-off animation and the user

interface cannot be accessed, press and hold the Volume down key to enter Safe

Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.

• If neither method is effective, please power off the tablet using the Power key and

the Volume up key, (holding both together).

My tablet has not responded for several minutes

• Restart your tablet by pressing and holding the Power key.

My tablet turns off by itself

• Check that your screen is locked when you are not using your tablet, and make sure

the Power key is not mis-contacted due to unlocked screen.

• Check the battery charge level.

My tablet cannot charge properly

• Make sure that your battery is not completely discharged; if the battery power is

empty for a long time, it may take around 20 minutes to display the battery charger

indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C to +40°C).

• When abroad, check that the voltage input is compatible.

My tablet cannot connect to a network or "No service" is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded.

My tablet cannot connect to the Internet

• Make sure that the internet access service of your SIM card is available.

• Check your tablet's Internet connection settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted.

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to tablet.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this service.

• Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save the files

in the tablet contacts (i.e. your professional or personal directories).

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in "Voicemail

number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your tablet memory availability as it might be full.

• Contact your network operator to check service availability and check MMS

parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my tablet to my computer

• Install ALCATEL ONE TOUCH Center.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Android Manager Agent has been

activated.

• Check that you have marked the checkbox of USB debugging.

To access this function, touch Settings\About tablet, then touch Build number

for 7 times. Now you may touch Settings\Development\USB debugging.

• Check that your computer meets the requirements for ALCATEL ONE TOUCH

Center Installation.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient tablet memory for your download.

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