Home Prev Next Touchstone TM502 Telephony Modem User’s Guide 61
Getting Battery USB Ethernet
Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary
I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Telephony Modem.
I’m not getting on the Internet. (USB)
Did you load the USB drivers?
If you are using a powered USB hub, is the hub turned on?
Check the USB cable connections. Disconnect and reconnect the USB cable.
Restart the computer.
Press the Reset button on the back of the Telephony Modem.
I’m not getting on the Internet. (USB, Windows 98)
In some cases, Windows may install a “composite” USB driver instead of the
ARRIS Telephony modem driver. To correct this:
• Disconnect the USB cable between the computer and the Telephony
Modem.
• Use the ARRIS Remove utility (see Removing USB Drivers) to remove
the improperly-installed driver.
• Reboot the computer.
• Reinstall the drivers as described in Installing USB Drivers on Your PC.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Telephony Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
