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MULTIREACH
ION
2-IN-1 CORDLESS VACUUM
USER GUIDE
1311, 1312 SERIES
1

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  • Page 1

    1311, 1312 SERIES

    2-IN-1 CORDLESS VACUUM
    USER GUIDE

    MULTIREACH ION




  • Page 2

    EN

    IMPORTANT SAFETY INSTRUCTIONS
    READ ALL INSTRUCTIONS BEFORE
    USING
    YOUR VACUUM.
    When using an electrical appliance, basic precautions should be observed, including the following:
    WARNING

    TO REDUCE THE RISK
    OF FIRE, ELECTRIC
    SHOCK, OR INJURY:

    » This appliance can be used by
    children aged from 8 years and
    above and persons with reduced
    physical, sensory or mental
    capabilities or lack of experience
    and knowledge if they have been
    given supervision or instruction
    concerning use of the appliance
    in a safe way and understand
    the hazards involved. Children
    shall not play with the appliance.
    Cleaning and user maintenance
    shall not be made by children
    without supervision.
    » Do not use outdoors or on
    wet surfaces.
    » Do not allow to be used as a toy.
    » Close attention is necessary
    when used by or near children.
    » Do not use for any purpose
    other than described in this
    User’s Guide.
    » Use only manufacturer’s
    recommended attachments.
    » Do not use with damaged cord
    or plug.

    » If appliance is not working as
    it should, has been dropped,
    damaged, left outdoors, or
    dropped into water, have it
    repaired at an authorized
    service center.
    » Do not pull or carry by cord, use
    cord as a handle, close a door on
    cord, or pull cord around sharp
    edges or corners. Do not run
    appliance over cord. Keep cord
    away from heated surfaces.
    » Do not unplug by pulling on cord.
    To unplug, grasp the plug, not
    the cord.
    » Do not handle charging base,
    including plug and charging base
    terminal with wet hands.
    » Do not charge the unit outdoors.
    » Use only the charger supplied by
    the manufacturer to recharge.
    » Do not incinerate the appliance
    even if it severely damaged. The
    batteries can explode in a fire.
    » Do not put any object into
    opening.
    » Do not use with any opening
    blocked.
    » Keep openings free of dust, lint,
    hair and anything that may
    reduce airflow.

    » Keep hair, loose clothing, fingers,
    and all parts of body away from
    openings and moving parts.
    » Use extra care when cleaning
    stairs.
    » Do not pick up flammable
    materials (lighter fluid, gasoline,
    kerosene, etc.) or use in the presence of explosive liquids
    or vapors.
    » Always turn off this appliance
    before connecting or
    disconnecting the motorized
    nozzle.
    » Do not pick up toxic material
    (chlorine bleach, ammonia,
    drain cleaner, etc.).
    » Do not use vacuum cleaner in an
    enclosed space filled with vapors
    given off by oil base paint, paint
    thinner, some moth proofing
    substances, flammable dust, or
    other explosive or toxic vapors.
    » Do not pick up hard or sharp
    objects such as glass, nails,
    screws, coins, etc.
    » Do not pick up anything that
    is burning or smoking, such as
    cigarettes, matches, or hot ashes.
    » Do not use without dust cup or
    filters in place.
    » Use only on dry, indoor surfaces.
    » Keep appliance on a level surface.

    WARNING

    TO REDUCE THE RISK OF ELECTRIC SHOCK - NOT USE OUTDOORS
    OR ON WET SURFACES. RISK OF FIRE OR INJURY TO PERSONS NO USER - REPLACEABLE PARTS INSIDE. USE ONLY WITH THE
    CHARGER MANUFACTURED BY SIL, MODEL SSA-340100EU for
    25v, SSA-250100EU for 18v.

    SAVE THESE INSTRUCTIONS
    FOR FUTURE USE
    This model is for household use only.

    2

    www.BISSELL.com



  • Page 3

    CZ
    DA
    DE

    Operations . . . . . . . . . . . . . . . .6-8

    EN

    Assembly . . . . . . . . . . . . . . . . . . . 5

    37-48

    Maintenance & Care . . . . . . . . .9
    FI

    Troubleshooting . . . . . . . . . . . . 10

    49-60

    Replacement Parts . . . . . . . . . . 11

    SWE

    www.BISSELL.com

    SLO

    DO NOT THROW THE APPLIANCE AWAY WITH THE NORMAL
    HOUSHOLD WASTE AT THE END OF ITS LIFE, BUT HAND IT
    IN AT AN OFFICIAL COLLECTION POINT FOR RECYCLING. BY
    DOING THIS YOU WILL HELP TO PRESERVE THE ENVIRONMENT.

    PO

    WEEE

    145-156

    READ USER GUIDE FOR COMPLETE SAFETY AND USER
    INSTRUCTIONS

    133-144

    GUIDE

    121-132

    AN ACTION OR ATTENTION IS NEEDED TO THIS AREA IN
    ORDER
    TO REDUCE THE RISK OF ELECTRIC SHOCK, FIRE, OR INJURY

    NO

    109-120

    WARNING

    NL

    97-108

    Mark J. Bissell
    Chairman & CEO

    IT

    85-96

    Thanks again, from all of us
    at BISSELL.

    HU

    73-84

    Consumer Care. . . . . . . . . . . . . 12

    FR

    Guarantee . . . . . . . . . . . . . . . . . . 12

    61-72

    My great-grandfather invented the
    floor sweeper in 1876. Today, BISSELL
    is a global leader in the design,
    manufacture, and service of high
    quality homecare products like your
    BISSELL vacuum.

    Product View. . . . . . . . . . . . . . . .4

    25-36

    Your BISSELL vacuum is well made,
    and we back it with a limited
    two-year warranty. We also stand
    behind it with a knowledgeable,
    dedicated Consumer Care
    department, so, should you ever
    have a problem, you’ll receive fast,
    considerate assistance.

    Safety Instructions. . . . . . . . . . . 2

    13-24

    We’re glad you purchased a BISSELL
    vacuum. Everything we know about
    floor care went into the design and
    construction of this complete,
    high-tech home cleaning system.

    2-12

    Thanks for buying a BISSELL vacuum

    3



  • Page 4

    EN

    Product View
    1

    1 Power/Brush Roll On/Off/Suction
    Power Control/EdgeReach
    2 2-Way Folding Handle Release
    3 Hand Vacuum Power Button
    4 Dirt Cup Release
    5 Charging Light Indicator
    6 Detachable Hand Vacuum
    7 Dirt Cup
    8 Washable Filter Cup
    9 Swivel Head
    10 Crevice Tool with Dusting Brush
    11 Charging Adapter Plug
    12 Charging Base
    13 High Reach Extension Wand (optional)

    2

    10

    11
    3
    4
    5
    7
    12

    6
    8

    9
    13

    WARNING

    Plastic film can be dangerous. To avoid
    danger of suffocation, keep away from
    babies and children.

    4

    www.BISSELL.com

    WARNING

    Do not plug in your vacuum cleaner until
    you are familiar with all instructions and
    operating procedures.

    WARNING

    To reduce the risk of electric shock, turn
    power switch off and disconnect polarized
    plug from electrical outlet before performing
    maintenance or troubleshooting checks.



  • Page 5

    EN

    Assembly

    WARNING

    Do not plug in your vacuum cleaner until
    you are familiar with all instructions and
    operating procedures.

    0%-32%
    33%-65%
    66%-99%
    100%

    4

    Hours
    0%-32%

    33%-65%

    66%-99%

    100%

    www.BISSELL.com

    5



  • Page 6

    EN

    Operations

    WARNING

    Do not operate cleaner with damp or wet filters
    or without vacuum bags and all filters in place.

    a.

    ON / OFF

    +



    b.

    Suction
    Power

    c.

    d.

    Suction Power

    6

    www.BISSELL.com



  • Page 7

    WARNING

    EN

    Operations

    To reduce the risk of electric shock, turn power switch off
    and disconnect polarized plug from electrical outlet before
    performing maintenance or troubleshooting checks.

    www.BISSELL.com

    7



  • Page 8

    EN

    8

    Operations

    www.BISSELL.com



  • Page 9

    EN

    Maintenance & Care
    Brush roll reset:

    If larger debris becomes lodged in the foot of
    the unit and the brush roll shuts off, turn the unit
    off and remove the obstruction. Wait approximately 15 seconds for the motor to cool down
    before turning back on. Brush will function again
    after allowing time to cool down.

    Disposal of Batteries
    If your MultiReach Ion Series is to be disposed of,
    the batteries should be removed and disposed
    of properly.

    CAUTION

    Disconnecting the battery will destroy the appliance and
    invalidate the warranty.

    1. IMPORTANT: Unplug Charger and discharge
    the unit completely.
    2. Remove hand vac from unit and remove
    dirt cup from handle.
    3. Remove (2) Phillips head screws and
    remove the lens from the hand vacuum.

    7.

    4. Remove (2) Phillips head screws from
    the hand vacuum cover.
    5. Lift off the hand vacuum cover.
    6. Take out push rod.
    7. Remove (5) Phillips head screws from
    the side of the hand vacuum.
    8. Remove the entire battery assembly from
    the cover.
    9. Cut wires from the PCB and wrap the
    wire ends with insulation tape.
    10. Keep Battery Pack together – DO NOT
    separate individual batteries. For specific
    disposal instructions of batteries, please
    follow local regulations.

    5 screws

    WARNING

    DO NOT ABUSE BATTERY. DISPOSE OF BATTERY
    PROPERLY.

    11. Hand in remainder of product at an official
    collection point for recycling.

    www.BISSELL.com

    9



  • Page 10

    EN

    Troubleshooting
    Problem

    Vacuum
    won’t turn on

    Brush roll
    not turning

    Vacuum
    cleaner
    has low
    suction

    Visible dirt
    escaping from
    cleaner

    Vacuum won’t
    charge

    Possible causes

    Remedies

    Battery isn’t fully charged

    Charge battery. Follow charging
    battery instructions on page 5

    Wrong charger being used

    Be sure to use only the charger supplied with your product. The label on
    the detachable hand vacuum will list
    which charger can be used

    Brush roll is jammed

    Remove obstruction.
    Follow instructions on page 7

    Brush roll needs to be reset

    Follow instructions on page 7

    Broken brush roll belt

    Visit www.bissell.com or call 0344
    888 6644 to order replacement
    parts

    Dirt container is full

    Empty dirt container

    Dirt container is not installed
    properly

    Position container correctly and
    snap firmly into place

    Foot is loose

    Make sure foot is fully inserted into
    body of unit

    Filters need cleaning

    Follow filter instructions on page 7

    Filters need replacing

    Visit www.bissell.com or call 0344
    888 6644 to order replacement filters

    Clog or obstruction in foot area

    Detach foot from main body and
    examine and remove clog from ports

    Dirt container is full of debris

    Empty dirt container

    Filter is missing or installed
    incorrectly

    Check filter for correct installation

    Dirt container installed incorrectly

    Position container correctly and
    snap firmly into place

    Machine is in the ON position

    Set the machine in the OFF position

    Not the correct charger

    Use only the charger that comes with
    the machine

    Please do
    not return
    this product
    to the store.
    10

    WARNING

    To reduce the risk of electric shock, turn power switch off
    and disconnect polarized plug from electrical outlet before
    performing maintenance or troubleshooting checks.

    Other maintenance or service not included in the manual should be
    performed by an authorized service representative.
    Thank you for selecting a BISSELL product.

    For any questions or concerns, BISSELL is happy to
    be of service. Contact us directly at 0344 888 6644.

    www.BISSELL.com



  • Page 11

    EN

    Replacement Parts

    These items are available for your BISSELL MultiReach Ion. Call 0344.888.6644
    or visit www.BISSELL.com.

    1311 Series
    PART #

    PART NAME

    PART #

    PART NAME

    1604734

    Filter

    1604481

    Washable Filter Cup

    1604272

    Crevice Tool with Dusting Brush

    1604480

    Dirt Cup Assembly

    1605222

    Charging Adapter Plug

    1604487

    Brush Roll

    1604257

    Stair & Upholstery Tool

    1605426

    Charging Base

    Replacement Parts

    These items are available for your BISSELL MultiReach Ion. Call 0344.888.6644
    or visit www.BISSELL.com.

    1312 Series
    PART #

    PART NAME

    PART #

    PART NAME

    1604734

    Filter

    1604481

    Washable Filter Cup

    1604272

    Crevice Tool with Dusting Brush

    1604480

    Dirt Cup Assembly

    1605219

    Charging Adapter Plug

    1604487

    Brush Roll

    1604257

    Stair & Upholstery Tool

    1605425

    Charging Base

    www.BISSELL.com

    11



  • Page 12

    EN

    Consumer Guarantee

    This Guarantee only applies outside of the USA and Canada. It is
    provided by BISSELL International Trading Company BV (“BISSELL”).
    This Guarantee is provided by BISSELL. It gives you specific rights.
    It is offered as an additional benefit to your rights under law. You
    also have other rights under law which may vary from country
    to country. You can find out about your legal rights and remedies
    by contacting your local consumer advice service. Nothing in this
    Guarantee will replace or lessen any of your legal rights or remedies.
    If you need additional instruction regarding this Guarantee or have
    questions regarding what it may cover, please contact BISSELL
    Consumer Care or contact your local distributor.
    This Guarantee is given to the original purchaser of the product from
    new and is not transferable. You must be able to evidence the date
    of purchase in order to claim under this Guarantee.

    Limited Two-Year Guarantee
    Subject to the *EXCEPTIONS AND EXCLUSIONS identified below,
    BISSELL will for two years from the date of purchase by the
    original purchaser repair or replace (with new or remanufactured
    components or products), at BISSELL’s option, free of charge, any
    defective or malfunctioning part or product.
    BISSELL recommends that the original packaging and evidence
    of the date of purchase be kept for the duration of the Guarantee
    period in case the need arises within the period to claim on the
    Guarantee. Keeping the original packaging will assist with any
    necessary re-packaging and transportation but is not a condition of
    the Guarantee.
    If for your product is replaced by BISSELL under this Guarantee,
    the new item will benefit from the remainder of the term of this
    Guarantee (calculated from the date of the original purchase). The
    period of this Guarantee shall not be extended whether or not
    your product is repaired or replaced.
    *EXCEPTIONS AND EXCLUSIONS FROM
    THE TERMS OF THE GUARANTEE

    This Guarantee applies to products used for personal domestic use and
    not commercial or hire purposes. Consumable components such as
    filters, belts and mop pads, which must be replaced or serviced by the
    user from time to time, are not covered by this Guarantee.
    This Guarantee does not apply to any defect arising from fair wear
    and tear. Damage or malfunction caused by the user or any third
    party whether as a result of accident, negligence, abuse, neglect, or
    any other use not in accordance with the User Guide is not covered
    by this Guarantee.

    An unauthorised repair (or attempted repair) will void this Guarantee
    whether or not damage has been caused by that repair/attempt.
    Removing or tampering with the Product Rating Label on the
    product or rendering it illegible will void this Guarantee.
    SAVE AS SET OUT BELOW BISSELL AND ITS DISTRIBUTORS ARE NOT
    LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE
    OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
    NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT INCLUDING
    WITHOUT LIMITATION LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS
    INTERRUPTION, LOSS OF OPPORTUNITY, DISTRESS, INCONVENIENCE OR
    DISAPPOINTMENT. SAVE AS SET OUT BELOW BISSELL’S LIABILITY WILL
    NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
    BISSELL DOES NOT EXCLUDE OR LIMIT IN ANY WAY ITS LIABILITY FOR
    (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE
    NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS; (B)
    FRAUD OR FRAUDULENT MISREPRESENTATION; (C) OR FOR ANY OTHER
    MATTER WHICH CANNOT BE EXCLUDED OR LIMITED UNDER LAW.

    Consumer Care

    If your BISSELL product should require
    service or to claim under our Limited
    Two-Year Guarantee, please visit:

    Website or E-mail:

    www.UK.BISSELL.com

    For UK inquiries:

    Telephone: 0344 888 6644
    Monday – Thursday 9am - 5pm
    Friday 9am - 4pm
    BISSELL Homecare (Overseas) Inc.
    Ground Floor
    226 Berwick Avenue
    Slough, Berkshire, SL1 4QT
    United Kingdom
    Replacement parts and accessories are
    available for purchase. To purchase visit
    www.BISSELL.com

    Visit the BISSELL website: www.BISSELL.com
    When contacting BISSELL, have model number of cleaner available.
    Please record your Model Number: _____________ Please record your Purchase Date: _____________
    NOTE: Please keep your original sales receipt. It provides proof of the date
    of purchase in the event of a Guarantee claim. See Guarantee for details.

    12

    ©2014 BISSELL Homecare, Inc
    Grand Rapids, Michigan
    All rights reserved. Printed in China
    Part Number 160-4717 Rev 10/14 RevA
    Visit our website at: www.BISSELL.com






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