Bedienungsanleitung Bose Wave SoundTouch music system IV (Seite 24 von 26) (Englisch)

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24 - ENGLISH

TROUBLESHOOTING

If you experience problems with your system:

• Connect your system to AC (mains) power.

• Secure all cables.

• Secure the SoundTouch® pedestal to the Bose link connector.

• Tap the touch pad on the top of the system or use the remote to

power on the system.

• Move your system and mobile device away from possible

interference (wireless routers, cordless phones, televisions,

microwaves, etc.).

• Move your system within the recommended range of your wireless

router or mobile device for proper operation.

• Reset the system: Unplug the power cord from the AC wall outlet

for 10 seconds and then reconnect.

If you could not resolve your issue, see the table below to identify

symptoms and solutions to common problems. If you are unable to

resolve your issue, contact Bose customer service.

Common solutions

Problem What to do

Cannot

complete

network setup

• Select correct network name and enter password.

• Connect the device and SoundTouch® system to the

same Wi-Fi network.

• Place the system within range of the router.

• Enable Wi-Fi on the device (mobile or computer) you

are using for setup.

• Select correct network name and enter password.

• Close other open applications.

• If using a computer for setup, check ﬁrewall settings to

make sure that the SoundTouch® app and SoundTouch®

Music Server are allowed programs.

• Restart your mobile device, or computer and router.

• Uninstall the app, reset the system and restart setup.

Cannot

connect to

network

• If your network information has changed or to connect

your system to another network, see page 7.

• Connect to the network using an Ethernet cable.

No sound • Increase the volume.

• Make sure the system is not muted. Press .

• Eject and reload the CD.

• Press and release while viewing the display. Make

sure you are listening to the correct source.

• Make sure the SoundTouch® pedestal is connected to

your Wi-Fi network.

• Turn on the external source and increase the volume.

• Disconnect headphones from the system (connecting

headphones mutes the speakers).

• Stop other audio or video streaming applications.

Problem What to do

Cannot play

Bluetooth

audio

• Set up SoundTouch® ﬁrst, and perform all system

updates.

• Connect a device (see page 11).

• Clear your system’s pairing list (see page 11).

• Try connecting a dierent device.

On your mobile device:

• Disable and re-enable the Bluetooth feature.

• Remove the system from the Bluetooth menu.

Connect again.

• Refer to your mobile device’s documentation.

Poor sound

quality

If the bass is too heavy or low, adjust the bass level of the

system using the setup menu (see page 21).

Remote control

is inconsistent

or does

not work

• Operate the remote control closer to the system.

• Check that the remote control battery is installed with

positive (+) polarity facing up.

• Replace the remote control battery.

• Check for interference from ﬂuorescent room lighting,

sunlight,or dust or dirt on lens.

• Place the system in a dierent location.

AM reception

is weak

• Turn the system slightly clockwise and then counter-

clockwise to change the direction of the internal AM

antenna.

• Move the system farther from a TV, refrigerator, halogen

lamps, dimmer switches or other electronic equipment

that generates electrical noise.

• If neither suggestion works, you may be in an area of

weak AM signal coverage.

FM reception

is weak

Extend the power cord as much as possible. The power

cord acts as an FM antenna (see page 12).

CD does not

play

• Press . The CD icon appears on the display.

• Load the CD label-side up.

• Make sure that the disc surface is clean. If not, try

cleaning it.

• Try another CD.

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