Bedienungsanleitung BRK HS-4705-400 (Seite 27 von 29) (Englisch)

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Question: Why is there no audio when playing back?

Answer:

• Audio settings not correct: open audio-video item and check the audio to see if it is closed in playback interface

Question: Why is my system time not correct?

Answer:

• Wrong setting or user did not click “Edit” to conﬁrm

• Circuit Board battery is not connected properly

• Circuit Board battery is dead. Please change.

Question: Why does the “Stop recording” by the right mouse button not work?

Answer:

• The “Stop recording” by the right mouse button is only suitable for Manual recording.

Question: Why does the “Stop recording” function (Main Menu with right mouse button) not work?

Answer:

• The “Stop recording” by the right mouse button is for Manual Recording only. It can not stop recording when it is on a set

schedule or on motion recording. If you want to stop a scheduled recording, please make changes in the RECORD menu.

Question: Why is motion detection not working?

Answer:

• The setting of motion detection area is not correct

• Sensitivity is too low

Question: Why do I have a USB device error?

Answer:

• The data exceeds the capacity of backup device

• The backup device is incompatible

• The backup device is damaged

Question: Why does the Remote Control not work?

Answer:

• The remote control is not for this DVR

• The distance of remote control is too far or the angle is too great

• Remote control batteries are dead or low

• Remote control is damaged or the receiver port on the front panel of DVR is damaged or blocked

Question: Why can’t I log in over the Internet?

Answer:

• Please check the network to see if it is connected. Check if LINK or 100M LED is displayed normally on the panel; use ping

xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly.

• Make sure you are running Windows 7, Vista or XP operating system and Internet Explorer 6.0 - 8.0

• ActiveX control has been blocked. Please manually install ActiveX control again.

• Please install DX8.1 and upgrade your video card driver

Question: Why is there is no picture or picture is not clear when I preview the recording or playback the recording via

Internet Explorer?

Answer:

• Please choose “WAN” in “web environment”

• Try opening and closing windows again by right clicking the mouse button

Question: Why am I receiving a message indicating “other members are setting......” when accessing my DVR settings

through Internet Explorer

Answer:

• Someone else is setting the DVR or the Main Menu is open on the DVR. Close the DVR conﬁguration interface or exit the DVR.

Question: Why do I get a message stating “Not Enough Resources” when I have not exceeded the 480 frame rate total

for NTSC recording?

Answer:

• Although the chipset is the standard NTSC 480, part of the resources are used for other internal functions and cannot be al-

located to recording resources. A frame rate of 420 fps is the maximum that can be allocated.

appendIx

FAQ

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FAQ’s

faQ

If your problem is not listed below, please call our toll-free number for more support.

Tech Services: 800-323-9005

Question: Why is the DVR not working after starting?

Answer:

• Check the power adaptor input

• Check the on-off power line, is it well-connected?

• Check the power on-off switch on the back of the unit

• Check the main board of DVR is connected properly

Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?

Answer:

• Instability or low input voltage

• Bad track on hard drive or the hard drive is bad

• Insufﬁcient power supply

• Instability of the front-end video signal

• High temperature, too much dust, bad DVR operating environment

• Check to make sure the main board connector is secure

• The hardware of DVR is defective

Question: Why is there no video output on single, multi or all channels?

Answer:

• Please check the adaptor of camera whether to see if it is well-connected

• Please check the cable for connecting video input/output in the back panel of DVR

• Please insert the video source directly into the display device and check if they are causing the problem.

• Check the brightness of the picture and bring it back to its original default setting

• No video input signal or too weak

• In Display Setup, Preview is set to OFF for a particular channel

• The DVR hardware is defective

Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?

Answer:

• Make sure power adaptor is DC 12V

• Make sure hard drive is formatted

• Check the power and data connection cables of the hard drive

• The hard drive is defective

• The SATA port is not working

Question: What is the meaning of the letters “R”, “M”, “I”, “H” and “B” showing on the screen?

Answer:

• “R”means the channel is recording

• “M” means motion detection on the channel

• “I” means alarm on the channel

• “H” means either the hard drive is not installed, it is bad or full or needs formatting

• “B” means Tamper Alarm has been activated

Question: Why is the DVR having a problem with real-time images, such as bad image color or serious brightness dis-

tortion?

Answer:

• If PAL and NTSC are not correctly selected, the images will be in black and white and rolling

• DVR is not compatible with external monitor (if connected through VIdeo Out BNC Connection)

• The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for

runs longer than 60 feet.

• The setting of DVR color settings need to be adjusted

Question: Why is there no audio sound when monitoring?

Answer:

• Check sound box or speaker functions. Also check possible short circuit.

• Audio source may be connected to the video channel. You can click to full-screen to check.

• The hardware of DVR is defective

• Cameras are not audio capable or no powered microphone is connected.

BRK HS-4705-400 Seite 27

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