Freelance 501 – Isssue 3 – Edition 1 – 12.10.06 – 7851
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Call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
General information
This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or any
attempt at adjustment or repair other
than through approved agents.
This guarantee does not affect your
statutory rights.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
Within the 12 month guarantee
period:
If you experience difficulty using the
product, prior to returning it, please
read the ‘Help’ section beginning on
page 35, or contact the BT Freelance
501 Helpline on 0870 605 8047, or
email bt.helpdesk@suncorptech.com.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month
guarantee period:
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you contact BT’s approved repair
agent, Helpdesk Solutions on 0870
240 5029 or a local qualified repairer.
If you have to return your BT
Freelance 501
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including the line
cords, power supply units and the
original batteries. (Please note that
we cannot take responsibility for
goods damaged in transit.) Please
obtain and keep proof of posting from
the Post Office.
Technical information
How many telephones can you
have?
All items of telephone equipment
have a Ringer Equivalence Number
(REN), which is used to calculate the
number of items which may be
connected to any other telephone
line. Your BT Freelance 501 has a REN
of 1. A total REN of 4 is allowed. If
the total REN of 4 is exceeded, the
telephone may not ring. With
different telephone types there is no
guarantee of ringing, even when the
REN is less than 4.
Only use the approved base mains
power supply, item code 032763.
