21
Paragon 200 Plus ~ 4th Edition ~ 25.02.03 ~ 4983
General information
Guarantee
Your Paragon 200 Plus is guaranteed for a
period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion the option to replace the
Paragon 200 Plus, or any component thereof,
(other than batteries), which is identified as
faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase may
be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your statutory
rights.
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning your product, please read the
‘Help’ section beginning on page 20, or contact
the Paragon Helpline for assistance on
0870 240 1051.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair must
meet the approval requirements for connection
to the telephone network. We recommend that
you call BT’s recommended repair agent on
01672 564 444.
Instruction for returning the product
If the Helpline is unable to remedy your
problem they will ask you to return the product.
Where possible, pack the product in its original
packaging. Please remember to include all parts,
including line cords. (Please note that we cannot
take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office.
GENERAL INFORMATION
