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ServIce InformatIon
GENERAL INFORMATION
Your CALDERA spa has been designed to provide years of trouble-free
use. As with any appliance, problems may occasionally occur that require
the expertise of a qualified service person. Though such simple repairs
as resetting a RCD switch or breaker, high limit thermostat, or pressure
switch, or replacing a light bulb may not require a service call, they may
indicate that a more serious condition exists. These conditions may
require an experienced service person. Before calling for service, please
refer to the Troubleshooting Guide.
NOTE: Always retain your original sales receipt for future reference.
RCD AND HIGH LIMIT THERMOSTAT
If your spa fails to operate at any time, first check the power supply to the
spa.
Check the RCD breaker in the subpanel. If a RCD has tripped, reset
it. If it will not reset, this may be an indication of a ground fault (short
circuit) within the electrical components. Contact an Authorized Service
Technician for a complete diagnosis.
If upon checking the RCD’s you find that they have not tripped, check the
house breaker panel and ensure the main breaker for the electrical circuit
supplying the spa has not tripped. If it has, this is an indication that the
circuit was either overloaded or a ground fault exists between the breaker
panel and the spa receptacle or subpanel. Contact a qualified electrician.
If upon checking the main house breaker and spa RCD you find no
failures, check the high limit thermostat. To check it, simply turn off power
to the spa for 30 seconds. This will automatically reset the high limit
thermostat if it has tripped. If the spa energizes once you turn the power
back on, this indicates reduced water flow through the heating system.
Tripping of the high limit thermostat is normally a result of one or a
combination of these problems. 1) clogged filter cartridge(s), 2) blockage
within the system plumbing, 3) a non-functioning heater circulation pump,
4) power was not disconnected from the spa before it was drained, 5)
an air lock in the plumbing lines. (The Power Indicator on the front of the
spa’s control panel will also be blinking if the high limit thermostat circuit
has tripped.)
If the spa does not function after tripping and resetting the RCD or
resetting the high limit thermostat, then the problem should be referred to
an Authorized Service Technician. Refer to the Troubleshooting Guide for
additional service information.
MISCELLANEOUS SERVICE
INFORMATION
The jet pump is equipped with an overload cut-off switch, which is
designed to protect the pump from overheating. If the pump shuts itself
off in a new spa, it is usually the result of one, or a combination of, the
following factors:
High Temperature: During the summer months, especially in warmer
climates, the ambient temperature contributes to excessively high
temperatures within the equipment compartment.
Improper House Wiring: If the spa is not connected to a dedicated
circuit, or is connected to an extension cord, or the house wiring is
undersized, the pump may starve for voltage and therefore may draw
more amperage and generate excessive heat. This will often cause the
circuit breaker to trip repeatedly.
IMPORTANT:
1. If the pump is shutting down due to excessive heat, make sure the
equipment compartment has adequate ventilation. The air gap at
the bottom and the jet pump vent at the bottom left corner must not
be blocked. Should your jet pump continue to shut off after short
periods of use, contact a qualified service technician.
2. The VACANZA spa is equipped with a safety suction spring valve
which will break the prime of the jet pump if both suction fittings
are obstructed.
ACTS INVALIDATING WARRANTY
The limited warranty is void if the CALDERA spa has been improperly
installed, subjected to alteration, misuse, or abuse, or if any repairs on
the spa are attempted by anyone other than an authorized representative
of Watkins Wellness. Alteration shall include any component or plumbing
change, electrical conversion, or the addition of any non-approved
sanitation or water purification device or heating system which contributes
to component or unit failure or unsafe operating system. Misuse and
abuse shall include any operation of the spa other than in accordance
with Watkins Wellness printed instructions, or use of the spa in an
application for which it is not designed; specifically: use of the spa in a
non-residential application; damage caused by operation* of the spa
at water temperatures outside the range of 1.7°C and 49°C (35°F and
120°F); damage caused by a dirty, clogged or calcified filter cartridge;
damage to the spa surface caused by the use of tri-chloro chlorine,
BCDMH, misuse of chemical tablets in a floater, acid, or any other
spa chemicals or spa surface cleaners which are not recommended
by Watkins Wellness; damage caused by allowing undissolved spa
sanitizing chemicals to lie on the spa surface (no spa surface material
can withstand this kind of abuse); damage to components or spa surface
caused by improper water chemistry maintenance; and damage to the
spa surface caused by leaving the spa uncovered while empty of water
and in direct exposure to sunlight (this may cause solar heating distress
in warm weather regions). These are considered abuses and may
invalidate this warranty.
*Operation of the spa does not mean “use” of the spa! Watkins Wellness
does not recommend using the spa if the water temperature is above or
below the spa’s control panel temperature range.
DISCLAIMERS
Watkins Wellness shall not be liable for loss of use of the VACANZA
series spa or other incidental or consequential costs, expenses or
damages, which may include but are not limited to, the removal of a
permanent deck or other custom fixture. Any implied warranty shall
have a duration equal to the duration of the applicable warranty stated
above. Under no circumstances shall Watkins Wellness or any of its
representatives be held liable for injury to any person or damage to any
property, however arising.
CUSTOMER SERVICE
If you have any questions about any aspect of your VACANZA series spa
set-up, operation or maintenance that have not been answered by this
manual, consult your CALDERA dealer.
Service Information
37

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