Bedienungsanleitung Camina-Schmid Neo Line 5554 (Seite 30 von 32) (Englisch)

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12. General warranty conditions

According to the current state of the art, this pro-

duct is an innovative, German quality product from

Schmid. With our products, we attach particular im-

portance to good design, high-quality workmanship

and perfect technology. Should an error neverthel-

ess occur, the following is required to claim warranty

service:

Conditions for the warranty

1. Proof of purchase (proof of purchase or invoice)

and the completed guarantee certiﬁcate. Without

presentation of this evidence, the warranty claim ex-

pires.

2. The products have been installed and commissi-

oned by a specialist company in consideration of the

legal regulations.

3. The stove, the ﬂue gas ways and the associated

downstream connections must be inspected by the

specialist company and serviced annually as requi-

red. In this case, it is necessary to submit a conﬁr-

mation from the specialist company regarding the

maintenance work carried out.

4. The specialist company will be informed by the

operator within one week of the occurrence of the

problem.

5. The specialist company sends the manufacturer

a written notiﬁcation of the complaint. An indepen-

dent rectiﬁcation of the complaint by the specialist

company is only possible with prior written agree-

ment and cost clariﬁcation with the manufacturer.

Remedy of defects – repair

Functional faults within the factory warranty are

eliminated by our customer service under the fol-

lowing conditions:

1. The installation and connection was made un-

der proper treatment and observance of the valid

Schmid installation instructions and installation in-

structions, so that the problem can demonstrably be

traced back to fabrication or material defects.

Warranty period

The warranty period for our products starts from the

factory delivery, depending on the product:

5 years cast heating inserts

5 years basic stove ﬁre rooms

5 years cassette stoves, cassette stoves

2 years boiler units

2 years • for the electronic components

• Operating elements, such as handles,

door hinges, rails

• Interior linings *

Surfaces and glass panes *

Seals*

Fragile items *

Excluded from the warranty:

• Fire-aected parts**

• Wear parts***

*Interior lining

Due to the high temperatures in the ﬁrebox and dif-

ferent working conditions under high thermal loads,

cracks in the interior lining cannot be prevented - af-

ter all, this is a natural product (Schadot, Vermicu-

lite). As long as no larger pieces crumble out of the

plates, operation of the stove system continues to

be possible without problems.A warranty claim for

interior lining only comes into force if the boards /

shaped bricks dissolve due to poor masses in sandy

or lumpy form and thus impair the desired protective

function.

*Surfaces and glass panes

Discoloration on galvanized or painted surfaces,

sooty or burnt-in glass panes as well as any changes

that have arisen due to excessive heat exposure are

excluded from the guarantee.

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