4
ENGLISH
TROUBLESHOOTING
1. HOW DO I CONFIGURE MY DWR-921 ROUTER OR CHECK MY WIRELESS NETWORK
NAME (SSID) AND WIRELESS ENCRYPTION KEY?
- Connect your PC to the router using an Ethernet cable.
- Open a web browser and enter the router's IP address: http://192.168.0.1
- Log into the router using the default username admin, the default password is (leave the eld blank).
- Once logged in, you can use the wizard to congure the router, or make changes manually.
Note: If you have changed the password and cannot remember it, you will need to reset the
router to factory defaults.
2. HOW DO I RESET MY DWR-921 ROUTER TO FACTORY DEFAULT SETTINGS?
- If you cannot remember your router administrator password, you may use an implement such as
a straightened paperclip to press and hold the reset button on the front of the router for about
10 seconds.
Note: Resetting the router to factory default will erase the current conguration. To recongure
your router, log in as outlined in question 1, then run the Setup Wizard.
3. HOW DO I ADD A NEW WIRELESS CLIENT OR PC IF I HAVE FORGOTTEN MY
WIRELESS NETWORK NAME (SSID) OR WIRELESS ENCRYPTION KEY?
- Every PC that needs to connect to the router wirelessly, you will need to ensure you use the
correct Wireless Network Name (SSID) and encryption key.
- Use the web based user interface (as described in question 1 above) to check or choose your
wireless settings.
- Make sure you write down these settings so that you can enter them into each wirelessly
connected PC. You will nd a dedicated area on the back of this document, this important
information for future use.
4. WHY AM I UNABLE TO ESTABLISH AN INTERNET CONNECTION?
- If connecting using a 4G mobile connection, make sure that you are within range of the mobile
service provider, and that the service has been correctly congured.
- If connecting using the WAN via ADSL/Cable service, make sure the modem has been enabled/
connected and is operational, and that the service is correctly congured.
UnitedKingdom(Mon-Fri) website: http://www.dlink.co.uk FTP: ftp://ftp.dlink.co.uk
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland(Mon-Fri)
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
