PROBLEM
POSSIBLE CAUSES SOLUTION
The drip coffee takes longer
to percolate
The drip coffee machine needs to be
descaled
The drip or espresso coffee
has an acid flavour.
Inadequate rinsing after descaling Rinse the appliance as described in the
chapter "Descaling the drip coffee unit"
or "Descaling the espresso unit".
The espresso coffee is cold
The espresso OK indicator light was not
on when the coffee was run off.
Wait until the espresso OK indicator
light comes on
The appliance was not preheated Preheat as described in the paragraph
"Preheating the espresso coffee unit".
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Perform the descaling procedure as
described in the paragraph “Descaling
the drip coffee unit".
The cups were not preheated Preheat the cups by rinsing with hot
water
No espresso coffee is
delivered
No water in the tank Fill the tank with water
The holes in the filter holder spouts are
blocked
Clean the spout holes
The espresso coffee drips
from the edges of the filter
holder rather than the holes
The filter holder is inserted incorrectly Attach the filter holder correctly and
rotate as far as it will go.
The espresso boiler gasket has lost
elasticity
Have the espresso boiler gasket
replaced at a service centre
The filter holder spout holes are blocked
Clean the spout holes.
The pump is excessively noisy
The water tank is empty Refill the tank
The espresso coffee froth is
light coloured (the coffee is
delivered from the spout too
fast)
The ground coffee is inadequately
pressed.
Press the ground coffee more firmly.
The quantity of ground coffee is
inadequate.
Increase the quantity of coffee
The ground coffee is too coarse.
Use only ground coffee for espresso
coffee machines
The coffee froth is dark (the
coffee is delivered by the
spout too slowly)
The ground coffee is pressed down too
firmly
The quantity of coffee is excessive
The espresso boiler outlet is blocked
The ground coffee is too fine
Press the coffee down less firmly
Reduce the quantity of ground coffee
Clean as described in the chapter
"Cleaning the espresso boiler outlet"
Use only ground coffee for espresso
coffee machines
No milk froth is formed when
making cappuccino
Milk not cold enough
Cappuccino maker dirty
Always use semi-skimmed milk at
refrigerator temperature.
Thoroughly clean the holes in the
cappuccino maker as described in the
paragraph "Cleaning the cappuccino
maker".
