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LOOKING FOR BLOCKAGES
Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
Beware of sharp objects when checking for blockages.
Refit all parts securely before using.
Clearing blockages is not covered by your guarantee.
CLEARING BLOCKAGES – THERMAL CUT-OUT
This appliance is fitted with an automatically resetting thermal cut-out.
Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
Switch ‘OFF’ and unplug. Leave to cool down for 1-2 hours before checking
filters or for blockages.
Clear any blockage before restarting.
Clearing blockages is not covered by your guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
If your brush bar is obstructed, it may shut off. If this happens, you will need to
remove the blockage.
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
Beware of sharp objects when clearing obstructions.
If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your guarantee.
BASE PLATE - DISASSEMBLY/REASSEMBLY
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
Lie the appliance on its front.
Detach the red ‘C’ clip which is on the connection between the cleaner head
and the appliance. It is quite firm, but do not pull it off roughly. Use a constant,
firm pressure.
Pull the cleaner head away from the appliance. Use a constant, firm pressure.
On the cleaner head are two dials: turn each a quarter-turn anti-clockwise until
it clicks.
Put the cleaner head onto its back:
– lift up the top edge of the base plate, so it rotates to the upright position
– lift out.
Beware of sharp objects when clearing obstructions.
To refit the base plate:
fit the 3 lugs on the lower edge of the base plate into the 3 slots in the base of
the cleaner head
– swing the upper edge of the base plate down; it will click into place.
To secure the base plate:
– press the base plate close to the cleaner head
secure the first dial by turning it a quarter-turn clockwise until it clicks and
engages
– repeat with the second dial.
Refit the red ‘C ‘clip onto the cleaner head. The flatter edge of the clip fits
against the cleaner head. It is easier to slide one lug into its slot before the other.
Lie the appliance on its back.
Attach the cleaner head by sliding it on to the connections on the lower front
part of the ball. Ensure the electrical plug on the cleaner head fits into the
twin-block connection on the body of the appliance, which is directly above the
airway. Push firmly: the cleaner head will click into place.
BRUSH BAR – TROUBLESHOOTING
If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
Your serial number is on the rating plate which will be either (a) behind the
clear bin or (b) on the top of the appliance above the switches, under the wand
handle. To access the rating plate if the wand handle has been fitted:
– open the wand cap and pull the red tube up and away from the handle.
– press in the black clip in the recess of the duct.
– pull the wand handle up and off the appliance; use a constant, firm pressure.
To watch a short online video visit:
UK – www.dyson.co.uk/DC41brushbarmaintenance
ROI – www.dyson.ie/DC41brushbarmaintenance
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
GUARANTEE TERMS & CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your free 5year guarantee, your Dyson appliance will be
covered for parts and labour for 5years from the date of purchase, subject to
the terms of the guarantee.
If you have any questions about your Dyson appliance, call the Dyson Helpline
with your serial number and details of where/when you bought the appliance.
Most questions can be solved over the phone by one of our trained Dyson
Helpline staff.
Alternatively, visit www.dyson.co.uk/support for online help, general tips and
useful information about Dyson.
If your Dyson appliance needs a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under guarantee, and
the repair is covered, it will be repaired at no cost.
Your serial number is on the rating plate which will be either (a) behind the
clear bin or (b) on the top of the appliance above the switches, under the wand
handle.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
Online at www.dyson.co.uk/register
Telephone the Dyson Helpline.
Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
GUARANTEE.
WHAT IS COVERED
The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it
is found to be defective due to faulty materials, workmanship or function within
5 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
Use of the Dyson appliance in the country of purchase only.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product as a result of:
Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the appliance which is not in accordance with
the Dyson Operating Manual.
Use of the appliance for anything other than normal domestic household
purposes.
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
Use of parts and accessories which are not genuine Dyson components.
Faulty installation (except where installed by Dyson).
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
Normal wear and tear (e.g. fuse, brush bar, etc).
If you are in any doubt as to what is covered by your guarantee, please
contact Dyson.
SUMMARY OF COVER
The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out will be chargeable. Keep your receipt or
delivery note.
All work will be carried out by Dyson or its authorised agents.
Any parts which are replaced will become the property of Dyson.
The repair or replacement of your Dyson appliance under guarantee will not
extend the period of guarantee.
The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
Your information will be held by Dyson Limited and its agents for promotional,
marketing and servicing purposes.
If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please contact Dyson Limited.
For more information on how we protect your privacy, please see our privacy
policy on the Dyson website.
DYSON CONTACT DETAILS
Website: www.dyson.com/support
UK:
Dyson Helpline: UK:08002980298
Open 7am–10pm. 7 days a week.
Email: askdyson@dyson.co.uk
Address: Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire SN160RP England.
ROI:
Dyson Helpline: ROI:014757109
Open 7am–10pm. 7 days a week.
Email: askdyson@dyson.co.uk
Address: Unit 10, Grants Lane, Greenogue Business Park, Rathcoole, Dublin 24.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
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