9
LOOK IN G FO R B LOCK AG ES
• Sw it ch ‘O FF ’ an d unp lu g be fo re l oo kin g fo r bl oc kag es . Fa ilur e to d o so co ul d
re sul t in p er so na l inju r y.
• B ewa re of s ha rp o bje c t s wh en c he ck in g fo r blo ck ag es .
• Re fi t all p ar ts s ec ure ly b e fo re us ing .
• Cle ar in g bl oc kag es i s not c ove re d by yo ur g uar an te e.
CL E A R IN G B LOCK AG ES – T HE R M A L CU T - OU T
• Th is ap pli an ce is f i t te d w ith a n au to ma ti cal ly re se t t ing t he r mal c ut -o ut.
• La rge i te ms m ay b lo ck t he t oo ls or w an d inl et. I f any p ar t be co me s bl oc ked t he
app li anc e ma y ove r he at a nd a ut om ati ca lly c ut- o ut.
• Sw it ch ‘O FF ’ an d unp lu g. L ea ve t o co ol do wn f or 1-2 hour s b ef ore c he ck in g
fi lt er s or f or bl oc kag es .
• Cle ar a ny bl oc kag e b ef ore r es t ar t ing .
• Cle ar in g bl oc kag es i s not c ove re d by yo ur g uar an te e.
B RUS H BA R – C LE AR I NG O BS T RUC T IO NS
• If y our b ru sh b ar i s ob st r uc te d, it m a y shu t of f. If th is ha pp en s, yo u wi ll ne e d to
rem ove t he b lo cka ge .
• Sw it ch ‘O FF ’ an d unp lu g be fo re p roc e ed ing . Fai lur e to do s o co ul d res ul t in
pe rs on al in jur y.
• B ewa re of s ha rp o bje c t s wh en c le ar in g ob st ru c ti on s.
• If y ou s til l ca nno t cl ea r th e obs t ru c ti on, p le as e fo llow t he i ns t ru c tio ns b el ow to
rem ove t he b a se p lat e. T his g iv es m ore a cc es s to t he o bs t ru c ti on. A l te rn at ive ly,
co nta c t a D ys on e xp e r t on t he D y so n H elp lin e or v isi t th e we bs it e. Cl ea rin g
br us h ba r ob st ru c ti on s is no t cov ere d by y ou r gua ran te e.
BA SE P L A TE - D IS A SS E MB L Y / R E A SS E M BL Y
• Sw it ch ‘O FF ’ an d unp lu g be fo re p roc e ed ing . Fai lur e to do s o co ul d res ul t in
pe rs on al in jur y.
• Li e th e app lia nc e on i ts f ro nt.
• De ta ch t he r ed ‘C ’ cl ip w hic h is on t he c on ne c tio n b et w e en t he c le ane r h ea d
and t he a pp lia nc e. I t is qu it e fi rm, b ut d o no t pul l it of f rou ghl y. Use a c ons t an t,
fi rm p re ss ure .
• Pul l th e cl ea ne r he ad a wa y fr om t he ap pl ian ce . Us e a co ns ta nt, f irm p re ss ur e.
• On t he c le an er h ea d are t wo di als: t ur n ea ch a q ua r te r-tur n an ti- c lo ck w is e unt il
it cl ick s.
• Pu t th e cl ea ne r he ad o nt o it s ba ck :
– lif t up th e to p ed ge o f th e ba se p la te, s o it ro ta te s to t he up ri gh t po sit io n
– lif t out.
• B ewa re of s ha rp o bje c t s wh en c le ar in g ob st ru c ti on s.
• To refi t th e b as e pla te:
– fi t th e 3 lu gs o n th e low er e dg e of t he b as e pl at e int o th e 3 sl ot s in th e b as e of
th e cle an e r he ad
– sw in g th e up pe r ed ge o f th e ba se p la te d ow n; it wil l cli ck in to pl ac e.
• To secu re t he b as e pl at e:
– pre s s th e ba se p la te c los e to t he c le an er h ea d
– se cu re th e f irs t d ial b y tu rni ng i t a qua r t er-tu rn c loc k w ise u nt il it c lic ks a nd
en ga ge s
– rep e at w it h th e se co nd d ial .
• Re fi t th e re d ‘C ‘clip o nto t he c le an er h ea d. T he f la t t er e dg e of t he c lip f it s
ag ain s t th e cle an er h e ad. I t is e as ie r to sl ide o ne l ug in to i ts s lot b e fo re th e ot he r .
• Li e th e app lia nc e on i ts b a ck.
• At tac h th e cl ea ne r he ad b y sli din g it o n to th e co nn ec t io ns o n th e low er f ron t
pa r t of t he b all . Ens ur e th e ele c t ric al p lu g on th e cl ea ne r he a d fi ts i nt o th e
t wi n- bl oc k con ne c ti on o n th e bo dy o f th e ap pli anc e, wh ic h is dir ec t ly a bov e th e
air way. Pu sh f ir ml y: th e cl ea ne r he ad w ill c lic k int o pl ac e.
B RUS H BA R – T ROU B LE SH OOTIN G
If t he b ru sh b ar h as s to pp e d sp inni ng, f oll ow t he in s tr uc t ion s ab ove o n cle a rin g
ob st r uc ti on s. A lt er na ti ve ly, cont ac t a D y so n ex p er t o n th e D ys on H e lpli ne o r vis it
th e we bsi te .
• Y ou r se ri al nu mb er i s on t he r ati ng p la te w hic h wi ll be e it he r (a) be hi nd th e
cle ar b in o r (b) on t he t op of t he a pp lia nc e ab ove t he s wi tc he s, un de r th e wa nd
han dl e. To acc es s th e ra tin g pl at e if t he w and h an dl e ha s be en f i t te d:
– op en t he w an d cap a nd p ull t he r ed t ub e up a nd a wa y fro m th e ha nd le.
– pre s s in th e bl ac k clip i n th e re ce ss o f th e du c t.
– pul l th e wan d ha nd le up a nd o f f th e ap pli an ce; us e a co ns ta nt, f ir m pre s sur e.
• To watc h a sho r t o nlin e vi de o v isi t:
UK – w w w.dy so n.co .uk / DC 41 bru sh ba rm ain te na nc e
RO I – w w w.dys on. ie/ D C41 br us hb arm ai nt en anc e
DI SP OSA L I NF OR M ATION
D ys on p rod uc t s ar e ma de f rom h igh g ra de re c yc la ble m at er ia ls . Ple a se di sp os e
of th is p rod uc t re s po nsi bl y and r ec y cl e wh ere p o ss ibl e.
GUA R A NT E E TE R M S & CON DI TI ON S
D YSO N CUS TOME R C A R E
TH A N K YOU F O R CH O OS I NG TO B U Y A DYS ON A P PL I A N CE
Af ter r eg is te ri ng y our f re e 5ye ar g ua ran te e, yo ur D y so n app lia nc e wi ll be
cov ere d fo r p ar t s an d la bo ur fo r 5ye ar s f rom t he d at e of pu rc has e, su bj ec t t o
th e te rm s of th e gu ar ant e e.
If y ou ha ve a ny qu es t io ns ab ou t yo ur D y so n app lia nc e, ca ll th e D ys on H e lpli ne
wi th yo ur s er ia l num be r an d de ta ils o f wh er e/w he n yo u bo ug ht th e ap pli an ce.
Mo s t qu es t ion s ca n be s ol ve d ove r th e ph on e by on e of o ur tr ain e d Dy s on
He lp lin e st af f.
Al te rn at iv el y , v isi t w w w.d ys on.c o.uk /su pp or t for o nli ne h elp, g en er al ti ps an d
us ef ul in fo rm at io n ab ou t Dy s on.
If y our D y so n ap pli an ce n ee ds a s e r vi ce, c all t he D y so n He lp lin e so we c an
dis cus s t he a vai lab le o pt ion s. I f yo ur D ys on a pp lia nc e is un de r gu ar ant e e, and
th e rep ai r is co ver ed, i t wil l be r ep air ed a t no c os t.
Y ou r se ri al nu mb er i s on t he r ati ng p la te w hic h wi ll be e it he r (a) be hi nd th e
cle ar b in o r (b) on t he t op of t he a pp lia nc e ab ove t he s wi tc he s, un de r th e wa nd
han dl e.
PLE AS E R EG IS TE R A S A DYSON AP PLI A NC E
OWN ER
To help u s en sur e you r ec ei ve p rom pt an d ef fi cie nt s er vic e, pl ea se r eg is te r as a
D ys on ap pl ian ce o wn er. The re a re th re e wa ys t o do t his:
• On lin e at w w w.dys on .co.u k /reg is te r
• Telep ho ne t he D y so n H elp lin e.
• Co mpl et e th e en cl os ed f or m an d po s t it to u s.
Th is wi ll co nf ir m ow ne rs hip o f you r D ys on a pp lian ce i n th e eve nt o f an in su ran ce
los s, a nd e nab le u s to c ont ac t y ou i f ne ce ss ar y.
LI MI TE D 5 Y E A R G UAR AN TE E
TE R M S A ND C ON D IT I ON S O F TH E DYSO N 5 Y E A R L IM I TE D
GUA R A N T E E.
WH AT IS COVE RE D
• Th e re pa ir or r ep lac em e nt of y our D y s on ap pli an ce (a t D ys on’s disc re tio n) if it
is fo un d to b e de fe c t ive d ue t o fa ult y ma te ria ls, w or km ans hip o r f unc t io n wi thi n
5 ye ar s of pu rch as e or d el ive r y (i f any p ar t is no l on ge r av ail abl e or o ut o f
ma nuf a c tur e D ys on w ill r epl ac e it w it h a f unc t io nal r ep la ce me nt p ar t ).
• Us e of th e D y son a pp lia nc e in th e co un tr y o f pu rch as e on ly.
WH AT IS NOT COVE RE D
D ys on d oe s no t gu ara nte e t he re p air o r rep la ce me nt o f a pro du c t as a r es ult o f:
• Ac cid e nta l da ma ge, f au lt s ca us ed by n e gli ge nt us e or c ar e, mis us e, ne gle c t,
car el es s op e rat io n or h and lin g of t he ap pl ian ce w hi ch is n ot in a cc ord an ce w it h
th e D ys on O pe ra tin g M an ual .
• Us e of th e ap pli an ce f or a ny t hin g ot he r th an no rm al d om es t ic ho us eh ol d
pur p os es .
• Us e of p ar t s no t as se mb le d or i ns ta lle d in a cc ord an ce w it h th e in st ru c ti on s
of D ys on .
• Us e of p ar t s an d ac ce s sor ie s w hic h are n ot g en uin e D ys on c omp on e nt s.
• Fau lt y i ns t alla ti on (e xce pt w h ere i ns ta lle d by D y so n).
• Re pa irs o r al te rat io ns c ar rie d o ut by p ar tie s ot he r th an D y so n or it s
au th or ise d a ge nt s.
• Bl oc kag es – p le as e re fe r to t he D y so n Op e rat in g Ma nu al f or de t ails o f ho w to
lo ok fo r an d cl ea r blo ck ag es .
• No rm al w ea r and t e ar (e.g. f u se, b ru sh b ar , e tc).
If y ou ar e in any d ou bt a s to w ha t is co ver ed b y you r gu ara nt ee, p le as e
co nta c t D ys on .
SUM M A RY OF COVE R
• Th e gu ara nt ee b e co me s ef fe c ti ve at t he d at e of p urc ha se (o r th e da te of d el ive r y
if th is is l at er ).
• Y ou m us t p rovi de p ro of of ( bot h th e or ig ina l an d any s ubs e qu en t) de liv er y/
pur ch as e be fo re an y wor k ca n b e car ri ed o u t on yo ur D y so n app lia nc e. W it ho ut
thi s pro of, any w or k car r ie d ou t wil l be c ha rge ab le . Ke ep yo ur r ec eip t or
de liv er y n ot e.
• Al l wor k wi ll b e car r ie d ou t by D ys on o r it s au th or is ed a ge nt s .
• An y pa r t s wh ich a re re pl ac ed w ill b e co me t he p rop er t y of D y so n.
• Th e re pa ir or r ep lac em e nt of y our D y s on ap pli an ce u nd er g uar an te e wil l no t
ex t en d th e p er io d of gu ara nt ee .
• Th e gu ara nt ee p rov id es b en ef i ts w hi ch ar e ad dit io nal t o an d do n ot af fe c t yo ur
st a tu tor y rig ht s as a c on su me r .
A BOU T YOUR PR I V ACY
• Y ou r inf or ma ti on w ill b e he ld b y Dy s on L imi te d an d it s ag en t s for p ro mot io na l,
ma rke tin g an d se r v ici ng p urp o se s.
• If y our p e rs on al de ta ils c ha ng e, if yo u ch an ge yo ur mi nd a bo ut a ny of yo ur
ma rke tin g pr ef er en ce s or i f you h av e any q ue ri es a bo ut h ow we u se y our
inf or ma ti on, pl e as e con ta c t D ys on L imi te d.
• For m or e inf or ma ti on o n how w e pro te c t yo ur pr iv ac y, ple as e se e ou r pr iv ac y
po lic y o n th e D ys on w eb sit e.
D YSO N CON T ACT D E TAIL S
Webs it e: w w w.d ys on.c om /sup po r t
UK :
D ys on H el pli ne: U K:0 8 0 029 80298
Op en 7am –1 0 pm. 7 d ay s a we e k.
Em ail: as kd ys on @d ys on. co.uk
Ad dre s s: D ys on L imi te d, Tetb ur y H ill, M al me sb ur y, Wi lt shi re S N1 60R P E ng lan d.
RO I:
D ys on H el pli ne: R OI:0147 571 0 9
Op en 7am –1 0 pm. 7 d ay s a we e k.
Em ail: as kd ys on @d ys on. co.uk
Ad dre s s: Uni t 10, Gra nt s L ane, G re e no gu e Bu sin e ss Pa rk , Ra th co ole, D ub lin 24.
PROD UC T I N FO R M A TI ON
Pl ea se n ot e: Sm all d e tai ls ma y va r y f rom t ho se s how n.