FAQ
1.
Crash, black and white phenomenon occurred during use
If the camera freezes during normal use, please remove and re-install the battery.
The camera returns to normal operating after turning it on again.
2.
In case, the camera will not turn on or operate
Please check, if the battery is fully charged. Otherwise pull out and reinsert the
battery and turn the camera on.
3.
Machine heating phenomenon occurs during use
Because this camera is a precision digital device with a better sealing, the machine
will have a certain amount of heat during use. This is a normal phenomenon.
4.
Record a video without sound, or play video with a lower sound
First make sure the device is not inside the waterproof case, because the waterproof
case belongs to seal parts. The sound cannot be played, if the sound is turned off
inside the menu.
5.
Video is not running smooth, red and green blocks appear at the recording
Please format the memory card inside the camera using the settings menu
under “format SD card” and make sure to use genuine high-speed memory card
for recording.
6.
WiFi signal instability
The WiFi signal susceptible to interference. Make sure that no barrier is around the
unit to facilitate signal transmission and hold the smartphone not too far away from
the camera unit.
7.
WIFI Unable to connect
First, check that the WiFi is turned on the camera. Then re-connect the camera and
the smartphone / tablet again with each other.
