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A: The video quality is greatly affected by your Internet connection speed. Therefore,
we recommend you to change the bandwidth settings of the IP Cam to a value which is
smaller than the one that your ISP provides you.
Q. The video quality is not good when the status indicator of the IP Cam shows yellow.
Why is that?
A: If it is yellow, it means the connection between CamView and the IP Cam is not good.
There might be a firewall in between or the routers that IP Cam or CamView are behind
have strict rules for the access.
Q. The status indicator of the IP Cam shows green icon, however, I can not set the
settings of the IP Cam.
A: The cause might be that the admin account and admin password you entered were
incorrect. To be noticed, the admin password is not the same one with the password for
playing video. The admin password is the same one with the one you used to login into
the web page of the IP Cam. The default admin account is “admin” and default admin
password is empty (no password).
11.2. Frequently Asked Questions
Q: Can the password for playing video be null?
A: No. For security issue, we do not allow users to make their passwords for playing
video empty.
Q: Can I change the settings of the IP Cam through CamView?
A: Yes, partially. You can change the resolution, frame rate, bandwidth, microphone,
auto select, indoor/outdoor mode, light frequency, LED mode , and brightness settings
of the IP Cam through CamView. The rest of the settings can only be configured via the
web page of the IP Cam.
Q. Sometimes I failed to connect to the IP Cam (Cam ID) after changing the settings of
the IP Cam.
A: IP Cam needs some time, around 5 seconds, to re-initialize the system. Therefore,
please wait 5 seconds and try to connect it again for playing the video or getting the
settings. If the auto reconnection is enabled, then CamView will connect it for you in 5
seconds.
