User name: usb
Password: Random password
The FTP function can not be secured. Therefore, do not make the FTP server
accessible from the internet. Only use the FTP function within your own network!
15.0 Frequently Asked Questions and other
related information
The latest Frequently asked questions for your product can be found on the support
page of your product. Eminent will update these pages frequently to assure you have
the most recent information. Visit www.eminent-online.com for more information about
your product.
If available, firmware updates will be downloadable using your computer’s web
browser. After downloading the firmware file(s), the downloaded file(s) need to be
unpacked. The firmware file(s) and ‘Readme’ files will be available after unpacking.
Before updating your firmware, make sure you have read the ‘Readme’ files. These
files will contain instructions how to update your device properly.
Note: Read the installation instructions before updating your media player!
16.0 Service and support
This users manual has been carefully written by Eminent’s technical experts. If you
have problems installing or using the product, please fill out the support form at the
website www.eminent-online.com/support
You can also contact us by phone. Below you will find a list with phone numbers for
each supported country.
Country Phone number Rate per minute*
Belgium (Dutch) 070 277 286 €0.30
Belgium (French) 070 277 286 €0.30
Denmark +45 69918565 Local Costs
Finland +35 8942415826 Local Costs
Germany 1805 982 234 €0.14
Italy +39 0240042016 Local Costs
Norway +47 21075033 Local Costs
Spain 807 080 042 €0.41
Sweden +46 840 309985 Local Costs
The Netherlands 0900-3646368 €0.45
UK 905 871 0013 £0.30
* Rates mentioned in this table do not include cell phone charges.
