Bedienungsanleitung Eufy RoboVac G10 (Seite 22 von 24) (Englisch)

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Problems Solutions

RoboVac’s movements

or travel path are

abnormal.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning the power switch off and on.

Water does not come

out during mopping.

• Make sure there is enough water in the water tank.

• Check if the mopping module is correctly installed.

• Check if the water outlets are blocked. If yes, replace the

filter elements.

Too much water

comes out during

mopping.

• Make sure the water tank has been installed properly.

• Make sure the filter elements are correctly installed in

place.

RoboVac's cleaning

time becomes shorter

or is less than 80

minutes.

• Make sure RoboVac is fully charged (indicated by a solid

blue LED light) before cleaning.

• The cleaning time will be affected by the suction mode

and floors/carpets to be cleaned:

• Standard suction mode (on hardwood floors): approx.

80 minutes of cleaning

• Max suction mode (on medium-pile carpets): approx.

40 minutes of cleaning

• If your cleaning time is much less than the time

mentioned above, contact eufy customer service for help.

RoboVac cannot

connect to a Wi-Fi

network.

• Make sure you entered the Wi-Fi password correctly.

• Make sure your RoboVac, router, and mobile phone are

close enough to ensure a strong signal strength.

• Make sure your Wi-Fi router supports the 2.4GHz and

802.11b/g/n bands; the 5GHz band is not supported.

For details, refer to the “Troubleshooting > Wi-Fi

connection” section in this manual.

You cannot control

RoboVac with Amazon

Alexa.

• Check if there are any Internet connection problems.

• Check whether you have installed the Amazon Alexa

app onto your smart device and enabled “EufyHome -

RoboVac” Skill in the Amazon Alexa app. For details, refer

to the “Smart Integrations” page in the EufyHome App.

• Make sure you have an EufyHome account and have

connected to RoboVac.

• Make sure you are using correct Alexa voice-commands.

Problems Solutions

You cannot control

RoboVac with the

Google Assistant.

• Check if there are any Internet connection problems.

• Check if you have installed the Google Home app onto

your smart device and initiated the “EufyHome” action

in the Google Home app. For details, refer to the “Smart

Integrations” page in the EufyHome App.

• Check if you are using the proper commands when

talking to the Google Assistant. When making your

request, first say the wake words “Ok Google”.

• Repeat your question. Speak clearly to the Google

Assistant.

Voice Alert

When an error or issue occurs, the red indicator on RoboVac will flash and you will

hear a specific voice prompt. Follow the voice prompt to solve the problem.

Voice Prompt Cause and Solution

Error 1: Front Bumper Stuck

Front bumper is stuck. Tap it repeatedly to remove any

dust;

if not, then move the device to a new position and try

again.

Error 2: Wheel Stuck

Wheel may be stuck or trapped. Clear any obstacles

in the surrounding area and check the wheel for any

trapped dust. Move the device to a new position and

try again.

Error 3: Side Brush Stuck Side brush may be stuck. Please clean it and try again.

Error 5: Device Stuck or

Trapped

Device is trapped. Clear any obstacles in the

surrounding area and try again.

Error 6: Device Stuck or

Trapped

Device may be suspended in air. Move it to a new

position close to the original position and try again. If

the device is still unable to start, clean the edge sensor

and try again.

Error 7: Wheel Stuck

Hanging

Wheels may be suspended in air. Move the device to

a flat surface and a new position close to the original

position then try again.

Error 8: Low Battery,

Shutting Down

Low Battery; system will shut down. Charge the device

and try again.

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