Bedienungsanleitung Eufy T2151 - RoboVac G10 Hybrid (Seite 21 von 24) (Englisch)

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Troubleshooting

Problems Solutions

RoboVac cannot be

activated.

• Make sure the main power switch is in the ON position.

• Make sure the battery is fully charged.

• If you still have trouble, turn off the main power switch

and then turn it back on.

RoboVac stops

working suddenly.

• Check if RoboVac is trapped or stuck on an obstacle.

• Check if the battery level is too low.

• If you still have trouble, turn off the main power switch,

wait for 2 seconds, and then turn it back on.

You cannot schedule

cleanings.

• Make sure the main power switch on the bottom of

RoboVac is turned on.

• Make sure the scheduled time has been set correctly.

• Check if RoboVac’s power is too low to start cleaning.

• Cleaning schedules are erased when RoboVac is powered

off or when reset to factory default settings. If RoboVac is

powered on without Internet access, cleaning schedules

will not synchronize and must be reset via the app.

Suction power is weak.

• Check if any obstructions are blocking the suction inlet.

• Empty the dust collector.

• Check if the filter is wet due to water or other liquid on

the floor. Air-dry the filter completely before use.

RoboVac cannot be

charged.

• Check if the indicator on the Charging Base lights up. If

not, contact the eufy service center to repair or replace

the Charging Base or power adapter.

• Dust off the charging contact pins with a dry cloth.

• Check if you can hear a beep when RoboVac is docked

onto the Charging Base. If not, contact the eufy service

center to repair or replace the Charging Base.

RoboVac cannot return

to the Charging Base.

• Remove objects within 3 ft/1 m to the left and right side

and within 6 ft/2 m of the front of the Charging Base.

• When RoboVac is in the vicinity of the Charging Base, it

will return more quickly. However, if the Charging Base is

located far away, RoboVac will need more time to return.

Please be patient as it works its way back.

• Clean the charging contact pins.

Problems Solutions

RoboVac’s movements

or travel path are

abnormal.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning the power switch off and on.

Water does not come

out during mopping.

• Make sure there is enough water in the water tank.

• Check if the mopping module is correctly installed.

• Check if the water outlets are blocked. If yes, replace the

filter elements.

Too much water

comes out during

mopping.

• Make sure the water tank has been installed properly.

• Make sure the filter elements are correctly installed in

place.

RoboVac's cleaning

time becomes shorter

or is less than 80

minutes.

• Make sure RoboVac is fully charged (indicated by a solid

blue LED light) before cleaning.

• The cleaning time will be affected by the suction mode

and floors/carpets to be cleaned:

• Standard suction mode (on hardwood floors): approx.

80 minutes of cleaning

• Max suction mode (on medium-pile carpets): approx.

40 minutes of cleaning

• If your cleaning time is much less than the time

mentioned above, contact eufy customer service for help.

RoboVac cannot

connect to a Wi-Fi

network.

• Make sure you entered the Wi-Fi password correctly.

• Make sure your RoboVac, router, and mobile phone are

close enough to ensure a strong signal strength.

• Make sure your Wi-Fi router supports the 2.4GHz and

802.11b/g/n bands; the 5GHz band is not supported.

For details, refer to the “Troubleshooting > Wi-Fi

connection” section in this manual.

You cannot control

RoboVac with Amazon

Alexa.

• Check if there are any Internet connection problems.

• Check whether you have installed the Amazon Alexa

app onto your smart device and enabled “EufyHome -

RoboVac” Skill in the Amazon Alexa app. For details, refer

to the “Smart Integrations” page in the EufyHome App.

• Make sure you have an EufyHome account and have

connected to RoboVac.

• Make sure you are using correct Alexa voice-commands.

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