21
Warranty
We provide a warranty for the appliance subject to the following condi-
tions:
1. The Customer’s main place of residence is in the EU and the appliance was
bought from a dealer located in Germany.
2. We undertake to repair the appliance free of charge, including free shipping,
if it becomes defective due to a material or assembly error within 24 months
(within 12 months if used commercially or used for self-employed professio-
nal purposes) and if notification of the defect is given within the warranty pe-
riod.
A pre-condition of our warranty is that the appliance always treated properly.
The warranty terms start on the date of purchase.
3. Parts subject to natural wear (e.g. drive belts, chargeable batteries, brus-
hes,
filters) do not fall under the terms of the warranty.
4. The warranty will lapse if the appliance is modified or repaired by persons
we have not authorised. Also, no third party spare parts or accessories may
be used.
5. The main focus of the warranty is on performing repairs or exchanging de-
fective parts. Repairs on site can only be demanded for large stationary ap-
pliances. When making a warranty claim, the invoice or purchase receipt
from the dealer stating the date of purchase must be presented.
6. If the repair fails and the damage or defect cannot be rectified even after a
second attempt, the appliance will be replaced with one of the same value.
If neither repair nor replacement is possible, the customer is entitled to re-
turn the appliance and demand reimbursement of the purchase price. In the
event that the appliance is exchanged or the purchase price reimbursed, a
usage fee may be raised for the period that the appliance was in use.
7. Warranty work does not extend the warranty period or mark the start of a
new warranty period. The warranty term for installed spare parts ends at the
same time as the warranty period for the whole appliance.
8. The contractual and/or statutory regulations relating to the correction of
faults is not affected by the provisions of the warranty.
Valid from 1st June 2014
