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Troubleshooting …
Dear Customer,
Our products have been subject to strict quality inspections.
We apologize sincerely if despite this, the appliance does not
work properly.
Before you contact the customer service, first see if you can
remedy the fault yourself.
If you cannot remedy the fault yourself, please contact our:
Service-Hotline
01805 325474
12 cent / minute
from the German landline network
Before placing the call, please have your article no. and ap-
pliance/model name to hand. This information is stated on
the type plate of the appliance.
WARNING!
Turn the appliance off and disconnect the mains plug befo-
re starting to look for the fault. In this way you will avoid the
appliance from being switched on accidentally.
If you have a problem …
Fault Possible cause Remedy
Appliance does not work. Plug is not connected.
Appliance is not switched on.
Mains socket has no power.
The power cable is damaged
Insert plug.
Switch on the appliance.
Use a different mains socket.
Send the appliance in for re-
pair
Appliance does not sucti-
on.
Bag / filter is full or soiled.
Hose, pipes, nozzles are clog-
ged.
Change the bag / filter,
Remove clogging.
Appliance is unusually
loud.
Suctioned particles have be-
come.
Remove particles.caught.
GB
