not exceeding 21 business days after accepting the device for maintenance. If it is necessary to
import spare parts from abroad, the above time limit may be extended by another 30 days.
9. The complaining party is obliged to report a defect using a complaint form at rma.goclever.com. In
the case of not reporting a defect and sending it to the Warrantor without obtaining a complaint
number, the delivery will not be accepted for maintenance.
10. A defect must be reported for maintenance not later than 14 days after its occurrence.
11. The Buyer is obliged to provide a product in an original package, along with all accessories. Liability
for damage resulting from using a substitute package is borne by the Buyer.
12. Equipment not received from maintenance within 3 months upon completion of repair is forfeited for
the benefit of the maintenance service.
13. In the case of unjustified complaint (complaint about a functional device or if the damage has been
caused by the customer), the complaining party shall bear the costs of expert’s report and transport.
14. The warranty is exclusive of:
a) any use of the equipment beyond the description of its operation scope
b) claims under technical parameters of the device, provided that they comply with the ones stated
by the manufacturer in the operation manual or other documents of normative nature;
c) damage caused by external circumstances, e.g. mechanical damage, effects of weather
phenomena, pollution, flooding, overvoltage etc.
d) malfunction of unauthorized software installed on the device
15. In the case when the warranty repair requires part replacement, the replaced element remains the
Warrantor’s property. Parts used for replacement may be parts of other brand, with at least
equivalent technical parameters.
