19
Troubleshooting
Festival is designed for trouble-free operation.
So, if you have a problem, first check this list for
a possible solution. If the problem persists, consult
your authorized Harman Kardon Service Center.
If the problem is...
No lights on when POWER button pressed:
No sound is heard:
No sound is heard: (Festival 60 only)
No sound is heard: (Festival 80 only)
Dolby Surround does not work on center and
surround channels: (Festival 80 only)
Selecting a Video source produces sound but
no picture:
The TV picture does not match the sound:
No output from the left or right channels:
(Festival 60 only)
No output from one or more channels:
(Festival 80 only)
No center channel output:
Tuner sound has a large amount of
interference, or the “Stereo” display is not
illuminated, or Tuner sound distorts and/or
volume level is too low:
Tuner is intermittent or continuously buzzing
or hissing:
Festival does not respond to remote control:
Make sure that the...
Unit is plugged into a live outlet.
Power switch was pressed all the way in and released.
Speakers are connected.
Unit has not been muted.
Correct input function selector button is pressed.
Amplifier is plugged in.
Ribbon cable is attached to amplifier.
Subwoofer is plugged in.
Subwoofer is connected to the Controller.
Correct surround mode is selected.
Center and/or surround speakers are selected.
Surround and center levels are turned up.
You are using a surround encoded source.
“To TV” output is connected to the video input on
your TVs.
Video sources are properly connected to receiver.
Video/antenna Switch on TV is set to Video.
Wires to that speaker are not disconnected/damaged.
Balance is centered.
Wires to that speaker are not disconnected/damaged.
Test tone levels for that speaker are audible.
Center channel speaker is selected.
Phantom mode is not active.
Unit is in the Pro Logic mode.
Center channel level is properly adjusted.
Center speaker is connected.
The antenna is properly connected.
The antenna is properly located.
The antenna is set in the proper direction.
The antenna is adequate to receive the
desired station.
The unit is away from fluorescent lights, motors
and other electrical appliances.
Remote sensor on front of Festival is unobstructed.
Remote is pointed directly at the remote sensor.
Remote batteries are still good.
