Bedienungsanleitung Hercules DJ Console (Seite 13 von 14) (Englisch)

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User Manual – 13/14

7. TECHNICAL SUPPORT

Log onto our website (www.hercules.com) and check out the Support/Drivers section. From

there you will be able to access various elements (Frequently Asked Questions (FAQ), the latest

versions of drivers and software) that may help to resolve your problem.

If the problem persists you may also contact us by email via the website, taking care to provide

the name of the product for which you require assistance, as well as a description of the problem

and details regarding your configuration (motherboard, processor, operating system). A

telephone assistance service is also available (UK only) by dialing 020 7216 0047.

7.1. Warranty information

Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the purchaser that this Hercules

product will be free from material defects and manufacturing flaws for a period of two (2) years

from the original date of purchase. Should the product appear to be defective during the warranty

period, immediately contact Hercules product support, who will indicate the procedure to follow.

In the event that, following diagnosis, Hercules product support asks you to return the product, a

return authorization number will be provided. This number must be displayed on your return

package, which must be sent with delivery prepaid. Any package without a return authorization

number will not be accepted and may result in extra fees for the sender.

Within the context of this warranty, Guillemot commits solely that it will, at its option, repair or

replace a product recognized as defective by Hercules product support. Where authorized by

applicable law, the full liability of Guillemot and its subsidiaries (including for indirect damages) is

limited to the repair or replacement of the product. The consumer’s legal rights with respect to

legislation applicable to the sale of consumer goods are not affected by this warranty.

This warranty shall not apply: (1) if the product has been modified, opened, altered, or has

suffered damage as a result of inappropriate or abusive use, negligence, an accident, normal

wear, or any other cause not related to a material defect or manufacturing flaw; (2) if the product

has not been returned complete (e.g.: manual, CD, cable, etc.) with its original packaging, a

legible copy of the original receipt and suitably protected in the package; (3) to software not

published by Guillemot, said software being subject to a specific warranty provided by its

publisher.

7.2. Save time by registering your product online!

Log onto our website (www.hercules.com), click on Support/Drivers and click on Registration

on the left-hand side of the screen. Registering with us in this way will simplify the process if you

ever need to contact our technical support team.

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Hercules DJ Console Seite 13

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