Trouble
shooting
Pocket PC Phone User Manual182
Connection Problems
Problem
Unable to use Infrared (IR)
to transfer information.
Cannot connect to Internet,
web surfing doesn't work.
Solution
Try the following:
1 Line up the IR ports so that they are unobstructed
and within a close range with 20cm.
2 Make sure nothing is between the two IR ports.
3 Adjust the room lighting. Some types of light interfere
with IR connections. Try moving to a different location
or turning off some lights.
Try the following :
1 Check that you have set up and connected to an
Internet service provider.
2 Check that your wireless connection to your mobile
service provider is switched on and the signal is un-
obstructed.
3 Verify with your Internet service provider that your
user name and password are correct.
See Chapter 7 Getting Connected. Additional
information is also available in Connections Help on the
Pocket PC Phone and ActiveSync Help on the PC.
Problem
ActiveSync is connected, but
data or information cannot
be transferred.
Solution
On your desktop computer, check the Sync Options on
ActiveSync Manager menu to see if the information
type for the program you want has been selected for
synchronizing. See more detail s about synchronizing
information in Chapter 4.
