GB-39
APPENDIX
Troubleshooting
Before contacting your local service dealer, please make sure you refer to the following guide. If the TV does not
work normally after completing the following trouble shooting, please contact your local TV distributor or service
centre.
(1) No message is displayed or the TV has no power.
- Check the main power cable and make sure it is plugged into a suitable power outlet.
- Check that the mains supply is switched on.
- Connect the power cable to a different power outlet.
(2) No picture
- MakesurethattheTVispoweronandinoperationmode(presstheSTANDBYbutton).
- MakesurethattheAVcableisfirmlyconnectedtotheTV.Youmayneedtoremovethecablefrombothends
and reconnect.
- Make sure that the cable is properly connected to the TV.
- Be sure to activate channel search.
- Check the brightness level of the TV.
- Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is running.
(3) Poorpicture/soundquality
- Install the antenna in an obstacle-free place.
- Make sure there is no mobile phone or microwave oven near the TV.
- Adjust the antenna direction to get the better picture.
- Check the signal levels and adjust your antenna if the level is too low. The signal level may be affected by
weather conditions.
Note: If the antenna is covered with snow or the RF is weakened by heavy rain, the condition of the sound and picture
maytemporarilybepoor.However,thepoorsoundandpicturequalityduetoweatherconditionscannotbeacceptedasa
malfunction of product.
(4) No or poor sound
- Check that your AV cable is connected correctly.
- Check the volume levels of your TV.
- Check if the TV is on mute.
- Check audio type or soundtrack option in the AV menu.
(5)RemoteControldoesnotoperate.
- To control the TV, the top end of the remote control should point directly towards the receiving part of the TV.
- Remove and reinsert the batteries in the remote control.
- Replace the batteries in the remote control for a new set.
(6) Cannot make reservations.
- Check that no previous reservations are conflicting with the new reservation.
- Check that the TV is switched on at the time of the reservation.
(7) Cannot watch scrambled channel.
- Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it initializes correctly.
- Check in the menu that the TV is detecting the Smartcard.
- Check in the menu that you have a valid and working subscription to the channels you wish to view.
- Ensure that the Smartcard is not damaged.
(8) No PIN code information is given.
- The default PIN code is always 0000.
ENGLISH
