Bedienungsanleitung Medion MD 16904 (Seite 102 von 104) (Deutsch, Englisch, Holländisch, Französisch)

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costs already incurred in the form of a flat-rate handling charge, as well as to charge

the customer for the materials and labour required for the repair after submitting a

cost estimate. You will be informed in advance as the customer about these repair

charges; you are responsible for accepting or rejecting the repair process.

16.1.2. Exclusions

Malfunctions and damage to the device caused by external influences, accidental

damage, improper use, changes made to the product, modifications, upgrades,

the use of third-party parts, neglect, viruses or software faults, improper transport,

improper packaging or loss during the return of the product are not covered by the

warranty issued by the warranty provider.

The warranty will be invalidated if the fault to the device is caused by maintenance

or repair carried out by someone other than a service partner authorized by the

warranty provider. The warranty will also be invalidated if labels or serial numbers

on the device or a component of the device have been modified or made illegible.

16.1.3. Service Hotline

Before sending the device to the warranty provider, you must contact us via

the Service Hotline or the Service Portal. This ensures that you receive further

information on how to make a valid claim under warranty.

The use of the hotline may be subject to a charge.

The Service Hotline should under no circumstances be considered a substitute for

user training for software and hardware or reading the manual , nor does it provide

support for third-party products.

16.2. Special warranty conditions for repair on site or

replacement on site

If there is an entitlement to on-site repair or replacement, the specific warranty

terms and conditions for on-site repair or replacement shall apply to your product.

The following provisions must be ensured by you for carrying out repairs or

replacements on site:

• Personnel from the warranty provider who arrive at your premises for the above-

mentioned purpose must have unrestricted, safe and immediate access to the

devices.

• Telecommunication facilities required by these personnel for the proper

execution of your order, for testing and diagnostic purposes or for remedying

faults must be provided by you at your own expense.

• You shall be personally responsible for restoring your own application software

after completion of the service by the warranty provider.

• You shall be personally responsible for configuring and connecting any existing

external devices after completion of the service by the warranty provider.

• The free cancellation period for repairs or replacements on site is at least 48

hours, thereafter we shall invoice you for any costs resulting from a late or

missing cancellation.

16904 MULI eCommerce Content RC3.indb 10316904 MULI eCommerce Content RC3.indb 103 23.12.2015 15:23:3923.12.2015 15:23:39

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