Troubleshooting & Support
If you have a problem with this device, please check the troubleshooting instruction below.
The player does not turn on.
Ensure that the player is fully charged. Try charging the player overnight (8 hours).
Reset the player. Press and hold [POWER] for several seconds to turn it off. Wait a few seconds, then turn the player on again.
The buttons do not work.
Reset the player. Press and hold [POWER] for several seconds to turn it off. Wait a few seconds, then turn the player on again.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try using another USB cable.
Ensure that the player’s memory capacity is not full.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The minimum recommended
bitrate is 128kbps for MP3s and 96kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached securely to the player.
The player will not play my music file.
Ensure that the file is in a compatible format.
