72–TRAKTORAUDIO10–Manual
9 GettingHelp
Native Instruments provides various sources of support and information to registered users.
9.1 Readme/KnowledgeBase/TechnicalSupport
Readme
Alwaysreadthe“Readme”lefoundontheinstallationCD.Itcontainsimportantinforma-
tionandalllastminutechangesthatcouldnotbeincludedinthismanual.
KnowledgeBase
Access the Knowledge Base at http://www.native-instruments.com/knowledgebase. To
searchtheKnowledgeBase,logintoyouruseraccountrst.Forinformationonregistering
auseraccount,seechapter3.4.
TechnicalSupport
You can reach the Technical Support team online via http://www.native-instruments.com
> Support > Product Support.Thesubsequentformwillaskyouforallinformationaboutyour
hardwareandsoftwareenvironmenttobetterfacilitateoursupportteam.Inyourcommuni-
cationwiththesupportteam,youshouldofferasmuchinformationaspossible;aboutyour
hardware,youroperatingsystem,andthesoftwareyouarerunning.Inyourdescription,
you should mention:
• Howtoreproducetheproblem
• Whatyouhavealreadydonetotrytoxtheproblem
• Adescriptionofyoursetup,includingallhardwareandsoftwareinvolved
• Theexactmodelandtechnicalspecicationsofyourcomputer
9.2 Forum
Check out the NI TRAKTOR and the NI producer forum to discuss all aspects of TRAKTOR
AUDIO10andTRAKTORLEwithotherusers:http://www.native-instruments.com/djforums
and http://www.native-instruments.com/forum/.
9.3 Updates
Wheneveryouencounterproblems,youshouldalsocheckifyouhavethelatestsoftware
installed.Forupdates,visittheproduct’shomepageonourwebsitehttp://www.native-
instruments.com.