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Enduser is requested to understand following condition of TravelCare Ser-
vice Program and fill necessary information into the application sheet.
1. Service Options:
There are 3 types of "Service" available. Enduser has to understand fol-
lowing condition and is required to fill in the Application Sheet.
1) Repair and Return:
The 'Faulty unit' is sent or collected from the customer. It is repaired
and returned within 10 days to the customer, excluding transport time.
There may have a case, repair and return can't be done by NEC Autho-
rized Service Station, because of shortage of spare parts due to same
model is not sold in the territory.
2) Repair and Return with Loan: (This service is limited to some Service
Stations)
This service is offered to the Enduser, who cannot wait until their unit is
repaired.
The customer can borrow a unit for $200 up to 12 days. Customer then
sends in inoperable unit to nearest NEC Authorized Service Station for
service. In order to prevent collection problem, Enduser is required to
fill in Application Sheet.
Enduser needs to confirm the availability of the Service to NEC Autho-
rized Service Stations.
3) Loan Only:
For this service, NEC Authorized Service Station supplies the customer
with a loan unit for US$200 up to 12 days. Customer keeps the inoper-
able unit and when customer returns home, customer arranges to have
the projector serviced in the home country.
Condition of your TravelCare Service Program
APPENDIX
