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Troubleshooting
• If the LED blinks blue very slowly, the camera is starting.
Wait 20–30 seconds, until the LED pattern stops changing.
2. Note the LED behavior after the camera is done starting:
• The LED blinks blue rapidly. The camera is connected to the cloud.
Log out of the Arlo app on your mobile device or web browser and log back in
again. If your camera still appears oine in the Arlo app, contact Arlo support to
speak to an expert.
• The LED blinks blue and purple. The camera is connecting to the network
and the cloud.
Wait for the LED behavior to stop changing and check it again.
• The LED lights solid blue. The camera is not connected to an Arlo account.
Complete the new camera setup process.
• The LED lights solid amber. No SIM card is inserted or the SIM card is
damaged.
Contact your mobile service provider for a new SIM card.
• The LED blinks amber. Mobile network coverage is not available.
Move the camera to an area with mobile network coverage.
• The LED blinks amber rapidly. The camera is connected to the cellular
network, but it cannot connect to the cloud.
• The LED blinks amber and blue. The camera is receiving a firmware upgrade.
Do not open the battery compartment or unplug the camera until the upgrade
is complete and the camera is done rebooting. Wait for the LED to turn o for
several seconds, turn back on again, slowly blink blue for 20–30 seconds, and
settle into a new behavior.
Note: If the LED blinks blue slowly during the startup process and then shows a dierent color briefly
before it turns o, the LED might be turned o in your settings. If your camera is still oine and you
missed the behavior that the LED was showing right before it turned o, repeat steps 1 and 2 and pay
close attention to the LED.
3. If your camera is still oine, visit Arlo support to speak with an expert.
