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Installation and users manual
Read this manual before operation

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  • Page 1

    Installation and user’s manual
    Read this manual before operation

  • Page 2

    For your own safety and that of your product, make sure to following the safety precautions
    below. Fail to follow the instruction may result in serious injury, property damage or death.
    Improper installation or operation will void the warranty.
    Read, understand and follow all instructions:
    Risk of accidental drowning:
    - Extreme caution must be exercised to prevent unauthorized access by children.
    - Inspect the spa cover regularly for leak, premature wear and tear, damage or signs of deterioration.
    Never use a worn or damaged cover: it will not provide the level of protection required to prevent unsupervised access to the spa by a child.
    - Always lock the spa cover after each use.
    Risk of injury:
    If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly
    qualified persons in order to avoid a hazard.
    Risk of Electric Shock:
    - Do not permit any electrical appliances, such as a light, telephone, radio or television within 1.5m (5
    feet) of a spa tub.
    - Do not use the spa when it is raining, thundering or lightning..
    To reduce the risk of electric shock, do not use an extension cord, timers, plug adapters or converter
    plugs to connect the unit to electric supply; provide a properly located outlet.
    The spa electrical appliance should be supplied through a residual current device (RCD) having a
    rated residual operating current not exceeding 10mA.
    Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding 12V,
    must be inaccessible to occupants in the spa.
    Parts incorporating electrical components, except remote control devices, must be located or fixed
    so that they cannot fall into the spa.
    Residential electrical connection box must be located safely with a distance of at least 2m away from
    the spa.
    Electric installation should fulfill the local requirement or standards.
    This appliance can be used by children aged from 8 years and above and persons with reduced
    physical, sensory or mental capabilities or lack of experience and knowledge if they have been given
    supervision or instruction concerning use of the appliance in a safe way and understand the hazards
    involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made
    by children without supervision.
    To reduce the risk or injury, do not permit children use this product unless they are closely supervised all times.
    To reduce the risk of child drowning, supervise children all times. Attach and lock spa cover after
    each use.
    Make sure the floor is capable of supporting the expected load (≥ 500kg/m²).
    Adequate draining system must be provided around the spa to deal with overflow water.
    To reduce the risk of injury :
    - Lower water temperatures are recommended for young children and when spa use exceeds 10
    minutes. In order to avoid the possibility of hyperthermia (heat stress) occurring it is recommended that


  • Page 3

    the average temperature of spa-pool water should not exceed 40°C(104°F).
    - Since excessive water temperatures have a high potential for causing fetal damage during the early
    months of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to
    - Before entering a spa or hot tub the user should measure the water temperature with an accurate
    thermometer since the tolerance of water temperature regulating devices varies.


    - The use of alcohol, drugs or medication before or during spa use may lead to unconsciousness with
    the possibility or drowning.
    - The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia in spas.
    The causes and symptoms of hyperthermia may be described as follows:
    Hyperthermia occurs when the internal temperature of body reaches a level several degrees above
    the normal body temperature 37°C(98.6°F). The symptoms of hyperthermia include an increase in the
    internal temperature of body, dizziness, lethargy, drowsiness, and fainting. The effect of hyperemia
    include failure to perceive heat; failure to recognize the need to exit spa; unawareness of impending
    hazard; fetal damage in pregnant women; physical inability to exit the spa; and unconsciousness
    resulting in the danger of drowning.
    - Obese persons or persons with a history of heart disease, low or high blood pressure, circulatory
    system problem, or diabetes should consult a physician before using a spa.
    - Persons using medication should consult a physician before using a spa since some medication may
    induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
    - Check with doctor before use if pregnant, diabetic, in poor health, or under medical care.
    People with infectious disease should not use a spa or hot tub.
    To avoid injury exercise care when entering or existing the spa or hot tub.
    Water temperature in excess of 42°C(108°F) may be injurious to your health.
    Never use a spa or hot tub alone or allow others to use the spa alone.
    Do not use a spa or hot tub immediately following strenuous exercise.
    Do not put the spa under 0°C(32°F) environment in order to avoid freezing if there is still water in the
    Do not turn on the spa when the water is frozen.
    Never pour water with a temperature higher than 40°C(104°F) into the spa directly.
    Always unplug this product from the electrical outlet before removing, cleaning, servicing or making
    any adjustment to the product.
    Never jump or dive into a spa or any shallow body of water.
    Do not bury the electrical cord. Locate the cord where it will not be damaged by lawn mowers, hedge
    trimmers and other equipment.
    Do not attempt to plug in or unplug this product while standing in water or when your hands are wet.
    Do not use the spa if damaged in delivery and/or malfunctioning in any way.
    Keep all pets away from the spa to avoid any damage.
    Do not add bath oil or bath salt to the spa water.
    In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must
    not be supplied through an external switching device, such as a timer, or connected to a circuit that is
    regularly switched on and off by the utility.


  • Page 4

    1. Specifications
    1.1. Specifications
    6 persons



    6 persons

    Dimension (outer)

    Ø 72.4″ × 28,7″
    184 cm × 73 cm

    Dimensions (inner)

    Ø 62.9″ × 28.7″
    160 cm × 73 cm

    Water capacity

    1100 L - 242 gal GB

    Power supply

    220-240 V 50 Hz


    2000 W

    Air blower

    500 W


    40 W (1200 L/h - 264 gal/h)

    Max heat temperature




    Net weight

    Gross weight

    Package dimension
    Test certificate
    Heating efficiency

    Ambient temperature : 20°C

    26.2 kg

    10.1 kg
    36.3 kg

    30.5 kg

    14.5 kg
    45.0 kg

    Carton 1
    24,4″ x 21.2″ x 22.8″
    62,5 x 54,5 x 58 cm

    Carton 2
    42.9″ x 28.7″ x 29.5″
    109,5 x 73 x 75,5 cm
    CE / GS
    1.5 - 2.5°C/h

    This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). This symbol indicates
    that this appliance may not be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical
    and electronic equipment. Disposal of the appliance shall be carried out in accordance with the local environment regulations for waste disposal.

    The CE mark indicates that the product complies with European directives in relation to 2006/95/CE (low voltage), 2004/108/CE (Compliance with the
    Electromagnetic Compatibility), 2011/65/UE (restriction of the use of certain hazardous substances in electrical and electronic equipment), 2009/125/CE
    (Ecodesign directive).


  • Page 5

    2. Package list
    2.1. Package list
    Ensure to check all parts are present:

    8x Foam walls

    Pump unit


    Outer liner

    Inner liner

    Top cover

    2x Caps

    2x Filter cartridge

    RCD plug 10mA

    Drain hose

    Drainage cap

    Inflation hose

  • Page 6

    3. Installation

    The installation and maintenance instructions described in the
    following pages are also detailed on the DVD included.
    Our installation and maintenance videos are also available on
    our website www.netspa.eu.

    3.1. Site selection
    WARNING : Before proceed to installation your spa, please make sure that the future
    location meets the following conditions :
    • A level place
    • Wide enough to support the pool and its pump unit.
    • Able to support more than 500 kg/m².
    • Sheltered from the sun and bad weather.
    • Clean and free from sharp objects.

    A place with an awning

    Clean the place

    A level place

    3.2. RCD test
    WARNING: The RCD plug must be tested before each use..
    Do not use if RCD test fails and see chapter 6.1.

    1. Insert the plug into the
    power outlet.


    2. Press the «RESET» button, 3. Press the «TEST» button,
    the indicator light turns red.
    the indicator light turns off.

    4. Press the «RESET» button,
    the indicator light turns red.
    The RCD works properly.

  • Page 7

    3.3. Assembling


    1) Lay your spa outer liner out in the
    selected area.

    2) Add the foam wall segment with the
    three holes in it for connection to the
    base liner.

    3) Ensure that the three connection
    holes in the foam wall are aligned
    with the three connection holes in the
    outer liner.

    4) Add the other foam wall segments.

    5) Adjust the 8 segments until they
    form a perfect round shape. Then,
    ensure that the holes for the outer liner
    connection and the holes in the foam
    wall are still aligned.

    6) Insert the inner liner of your spa.

    7) Pull out the 3 connectors in the liner
    at the holes provided for the purpose.

    8) Smooth the liner all around the spa
    to ensure a good fit .

    9) Make sure that the zippers of the
    inner and outer liners are aligned
    before zipping them up.

    10) Smooth the liner all around the
    spa to ensure a good fit.

    11) Locate the place where the two
    zippers are aligned, connect them and
    start to zip the two parts together.

    12) The two parts must be fully zipped


  • Page 8

    13) Your pool is now assembled.

    14) Then inflate the cover of your spa.

    15) Connect the inflation hose to the
    connector and connect your
    pump unit.


    16) Insert the inflation hose into the
    inflatable pool then press the
    button to inflate it.
    De l’air s’échappe du tuyau pour éviter
    le sur-gonflage.

    17) Inflate this structure for about 3
    minutes then remove the inflation

    18) Then remove the inflation hose.

    19) Now it’s time to connect the pump
    unit to the spa.

    20) Connect the pump unit to your
    spa. Ensure the icons on the pump
    unit and the pool match up.

    21) Insert the filter cartridge inside the
    pump unit.

    22) Check that the drainage caps
    are completely closed before filling
    the spa.

    23) Fill the spa pool until the water
    level indicated is reached.

    24) The air in the pump must be
    released ; Unscrew the air valve,
    release the air until he water is coming
    out, then screw the air valve.

  • Page 9

    3.4. Pool cover and security
    After each use, the control panel must be locked and the
    pool must be coated with its top cover and it must be attached to the base protector with the safety buckles.
    Each safety buckles has a lock system ; closed buckle, the
    latch in up position locks the buckle, the latch in down position unlocks the buckle.


    The top cover keeps the heat from the water and secures the pool.


  • Page 10

    4. Usage
    4.1. Control panel
    units indicator



    units selector



    4.2. Functions
    Once powered-up, the LED displays the current water temperature automatically.
    The temperature units selector changes the temperature units from Celsius degrees to Fahrenheit degrees.
    Press the temperature adjustment buttons, then the screen will flash. When it is
    flashing, you can set the desired temperature. The value will increase or decrease
    1 degree at once. The temperature could be set between 30°C to 42°C (86°F to
    To lock or unlock the control panel, press increase and decrease buttons at same
    time and hold 3 seconds.
    Lock the control panel when you are away to prevent other people come to
    change your settings..
    Press the massage button to activate the bubble massage system, the green
    indicator light turns on. It can be turned off by pressing it again.
    Note :
    - The massage system will stop automatically after 30 minutes of operation. Re-activate the massage function by pressing the massage button again.
    - When filter button is on, pressing bubble button will exchange filter mode into massage mode: filter
    indicator light will turn off and massage indicator light turn on. If press the bubble button again, the
    massage mode will be changed back to filter mode.


  • Page 11

    Press the filter button to activate the water filtration. The green indicator light will
    turn on when the filtration system is activated.
    - If massage function is on, the filtration can’t be activated.
    Press the heating button to activate water heating and filtering system at the
    same time. The green indicator light of filter and red indicator light of heating will
    turn on at same time
    The pump does not stop heating until the current water temperature reaches the
    set temperature; and the heating system will restart after the current water temperature drops 2°C below the set temperature automatically.
    Maximum heating temperature: 42°C (107°F)


    Important :
    When the filtering system has worked 150 hours accumulatively, buzzing
    will warn to remind you to clean the filter, at the same time, the light of the
    filtering function will flash. You can hold the filtering button 5 seconds to
    turn off the buzzing. The filtering system will turn off, you can press the
    button to active the filtering system again.
    Note :
    - The heating system is dependent on the filtration system and it can operate without.
    - After turning off the heating system, the filtration system will still work.
    - If the massage function is active, the filtration and heating functions can be activated.


  • Page 12

    5. Maintenance
    5.1. Water maintenance
    WARNING : A bad pool water quality can harm your health.
    Depending on the frequency and conditions of use:
    - The filter cartridge should be regularly cleaned (150 hours max.).
    - The filter cartridge should be replaced every 1 to 2 month.
    - The pool water should be changed every 15 to 30 days.
    Use a water test kit to control the parameters of the water before using the spa, or at
    least once a week.
    Use disinfection products for the spa. The treatment products should be used with
    caution and it is imperative to refer to their instructions.
    Damage resulting from improper use of treatment products is not covered by warranty
    (overdose, shock treatment, ...).
    1. Water balance
    The water balance (pH) must be maintain between 7 and 7.4.
    2. Water Sanitation
    To sanitize the pool water, we suggest using an active oxygen-based
    treatment or bromine placed in a floating dispenser. (Dispenser sold
    5.2. Cleaning and replacing filter cartridge
    Dirty filter cartridge may contaminate the pool water and cause damage to the heating
    1. Insert the stopper caps onto the inlet and outlet on the pool inner wall.
    2. Unscrew the filter house lid by turning it counter-clockwise. Take out the filter
    3. Rinse off the filter cartridge with a garden hose and reuse it, if the filter cartridge
    remains dirty and discoloured, the filter cartridge should be replaced.
    4. Put back the cleaned filter cartridge into the cartridge housing. Close the lid by
    turning clockwise.
    5. Remove the stopper caps from inlet and outlet on the pool inner wall, allow the
    water to flow into pump.
    6. Repeat previously outlined steps: Do RCD test, release air in the pump, and operate pump as your need.


  • Page 13

    5.3. Drainage and storage
    1 Check the stopper on the bottom of the pool and the drain cap.
    2 Unscrew the drain cap.
    3 Connect the drainage hose.
    4 Remove the stopper on the bottom of the pool. Completely drain all water from the
    spa pool.
    Once empty, the pool can be cleaned with soap and water.






    5 Press the bubbling button to blow out the water inside the jet holes. Unplug the
    pump, remove the filter cartridge from the inner wall of the pool.
    6 Open the drain valve on the bottom of pump, let the water flow out and fasten the
    drain valve.
    7 Use a towel to wipe off the pool, dry 24 hours. Fold the pool.
    It is recommended that store the SPA in its original package in a warm dry place.




    5.4. Repair kit
    Little holes or puncture can be repaired with the repair kit included and glue reserved to
    pool liner.
    1. Find the leak.
    2. Thoroughly clean the area surrounding the leak.
    3. Cut a piece of repair material in round shape, which should be larger than the damaged area.
    4. Apply adhesive to the underneath side of the patch and around the area to be repaired.
    5. Put the patch on the damaged area and press down firmly. Allow 12 hours for repair
    to dry. After patch has dried, apply glue around the edges for a complete seal (dry 4

  • Page 14

    6. Trouble shooting
    6.1. Troubleshooting
    Here are some useful tips to help you to diagnose and rectify common sources of


    Control panel
    screen does not

    Power failure

    Check power source

    Call for service if it does not reset
    Temperature set is too low

    SPA pump does not Filter Cartridge is dirty
    heat properly
    Too low water level

    Bubble massage
    system does not

    Reset the RCD plug / Check if the wiring system is adapted to
    the power of the pump unit (1540W)
    Set to a higher temperature
    Clean or Replace the cartridge (see chapter 5.2)
    Fill water to minimum water level

    Heating element defective

    Call for service

    Pump is overheating

    Cut off the power and wait until the pump has cooled.

    Auto shut-down feature (30min) is

    Press the bubble button to reactivate

    Malfunction of the pump unit

    Call for service if it does not reset

    Filter Cartridge is dirty

    Clean or Replace the cartridge (see chapter 5.2)

    Water filtration does
    Inlet and outlet blocked
    not work
    Air inside the pump
    Malfunction of the pump unit

    Clean the inlet and outlet
    Fill water to minimum water level
    Call for service if it does not reset

    Adaptor seal improperly

    Replace the seal in the right position

    Water leakage from pump body

    Check the pump body, call for service

    Spa pool is torn or punctured

    Use provided repair kit (see chapter 5.4)

    Insufficient filtering time

    Increase the filtering time

    Filter Cartridge is dirty

    Clean or Replace the cartridge (see chapter 5.2)

    Pool filled water quality

    Change the pool water completely

    Improper water treatment

    Refer to the chemical manufacturer’s instructions

    Pump leakage

    Spa pool leakage

    Water is not clean


    Do not return the product to the store
    Contact your local after sales service
    on www.netspa.eu.

  • Page 15

    6.2. Error code
    If the screen displays an error code “Ex”, please refer to the table below.

    Code Situation





    Not heating Not
    heating properly.

    Wrong temperature
    control sensor.

    Temperature control sensor short
    circuit or open circuit.

    Contact NetSpa service center.


    Not heating

    Wrong temperature
    control sensor.

    Temperature control sensor short
    circuit or open circuit.

    Contact NetSpa service center.


    Not heating

    High water tempera- The filled water is over 45°C
    ture indicator.


    All functions do
    Low water tempera- The pool water is lower than 2°C
    not work, buzzing
    ture indicator.

    ·Cut off the power, make sure the pool
    water is between 2°C~44°C (36°F~111°F)
    ·If this does not solve the problem, contact
    NetSpa service center.


    All functions do
    High water tempera- The filled water is over 50°C
    not work, buzzing
    ture indicator.

    ·Cut off the power, turn to qualified
    electrician to reset the thermal cutout
    described in next paragraph. If this does
    not solve the problem, contact NetSpa
    service center.


    Not heating and
    filtering properly.
    Buzzing warns.


    All functions do
    not work, buzzing Dry-run heater.

    Water pressure is
    not big enough to
    activate heating.


    ·Cut off the power, make sure the pool
    water is between 2°C~44°C (36°F~111°F)
    ·If this does not solve the problem, contact
    NetSpa service center.

    ·Inlet or outlet on inner wall are
    ·Filter cartridge is too dirty.
    ·Pool water does not reach minimum water level.
    ·Do not release air from pump
    Pump is wrong”

    ·Clean inlet and outlet
    ·Clean or replace filter cartridge
    ·Add water to reach water level
    ·Do air release as outlined again
    ·If this does not solve the problem, contact
    NetSpa service center.

    Heating at no water situation,
    system shut down automatically

    Contact NetSpa service center.

    E5 error code
    - Reset thermal cutout
    (1) Cut off power of pump
    (2) Insert the stopper caps onto the inlet and outlet on the pool inner wall
    (3) Disassemble pump, turn over the pump.
    (4) Locate the small hole marked “RESET” on the bottom of pump. Then, inset a small stick (It should be less than Ø0.9cm,
    length is longer than 10cm) into the hole, press down, you can hear “ping”, the reset is successful.
    (5) Then, connect pump with pool again. Take off the stopper on the inner pool and repeat the previous outlined steps to use
    your SPA.


  • Page 16

    6.3. Return procedure
    In case of malfunction, please contact the customer service center NetSpa by connecting to the following address: http://support.netspa.eu
    After verifying your information, and an online diagnosis of your spa one of our representatives will contact you to provide you indicated the procedure.
    If necessary, we will ask you to return the pump unit of your spa for a complete diagnosis and repair.

    The procedure described below is also detailed on the DVD included.


    1) Disconnect the spa

    2) Do not empty the pool by screwing
    the caps inside the pool

    3) Unscrew the three connectors from
    the pump unit.

    4) Empty the remaining water within
    the pump unit.

    5) Pack appropriately the pump unit
    in its original packaging including your
    return authorization.

    6) Ship the pump unit.

    7) After a complete diagnosis in our
    center, you will receive the replacement pump unit.

    8) Connect the unit pump to the pool
    using the 3 connectors to screw.
    Ensure the icons on the pump and the
    pool match up

    9) Unscrew the caps inside the pool.
    Your spa is ready to be used.

  • Page 17

    7.1. Warranty
    NetSpa products have been inspected and found free of defects prior to leaving the factory.
    NetSpa warrants this product against defects in material and workmanship for a period of two
    (2) years.


    The warranty period begins on the date of purchase and NetSpa requires presentation of the
    original proof to purchase to ascertain the date. During the warranty period, NetSpa will either
    repair or replace, at its discretion, any defective products. Replacement products or repaired
    parts will be warranted for only the unexpired portion of the original warranty.
    Shipping cost policy
    The return of defect parts to the authorized service center is at the charge of the owner. On
    warranty period, the return is at the charge of service center.
    Warranty policy
    ● This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or other reason beyond NetSpa’s reasonable control, included but not limited to: normal
    wear and tear, negligence or failure to follow the product instructions, improper or inadequate
    maintenance; connection to improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair; use for commercial purpose; fire, lightening,
    flood or other external causes.
    ● This warranty is valid only in the country of purchase in such countries where NetSpa sells
    and services the same model with identical technical specifications.
    ● Warranty service outside the country of purchase is limited to the terms and conditions of
    the corresponding warranty in the country of service. Where the cost of repairs or replacement
    is not covered by this warranty, NetSpa will advise the owners and the cost shall be charged
    to the owner.
    ● This warranty only applies to the original purchaser and terminates upon any transfer of
    ● All repairs of which warranty claims are made must be pre-authorized by a NetSpa service
    ● All the authorized selling dealer is responsible for all in-field service work carried out on your
    NetSpa product. NetSpa will not be liable for results of cost of workmanship from unauthorized service person.
    Warranty registration
    To validate your warranty, please register your product on our website NetSpa www.netspa.
    eu. It is essential that all informations including customer name, date of purchase, serial number, spa model are indicated. Without these informations the warranty will be invalid.


  • Page 18


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