Report Cause Solution
S3
ashes
No beans Add beans, restart coffee
making
S12
Rell water pipe system Turn steam/hot water control
clockwise
Filter possibly defective Remove or replace lter
S1
on
Water tank is empty Fill water tank
Water tank is missing or inserted
incorrectly
Reinsert water tank
S2
on
Drip tray and/or used coffee
container full
Empty drip tray and/or used
coffee container
S2
ashes
Drip tray with used coffee container
missing or tted incorrectly
Reinsert drip tray with used
coffee container
S11
on
System cleaning required Clean system
(see chapter 4.2)
S7
on
System descaling necessary Descale system
(see chapter 4.3)
S6
on
Filter exhausted Change lter
(see chapter 4.1)
S13 bar 1 and bar 5
ash alternately
Brew unit tted incorrectly Fit brew unit correctly and
snap into place
(see chapter 4.5)
5. System reports
Fault Cause Solution
No hot water or steam Blocked steam/hot water jet/
Spumatore (g.1/L)
Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (g.3)
System may be calcied Please run a high dosage of
descaler (see chapter 4.3)
Not enough milk froth or
liquid froth
Unsuitable milk Use cold milk
Blocked steam/hot water jet /
Spumatore
Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (g.3)
Coffee only drips System may be calcied Please run a high dosage of
descaler (see chapter 4.3)
Coffee is too nely ground Set the grinder on a coarser
setting
Coffee powder too ne Change to coarser coffee
powder
No “crema” on the coffee Unsuitable coffee beans Change coffee beans
Beans may be too old Change to fresh beans
Grinding coarseness not
adjusted to beans
Optimize grinding
coarseness
Strong noise from coffee
grinder
Foreign matter in grinder,
e.g. small stones
Call service hotline, ground
coffee can still be made
6. Problem solving
In the event of a fault or a system report which you cannot correct yourself, please contact our email
(info@nivona.com) or Service-Hotline: 0049 911-25266390
If the system detects any errors, the display will show an error report
• ashing bars or
• lighted bars.
Attention: Please make a note of the ashing or lit up bars. Switch the appliance off and pull the mains
plug. Then call the service hotline 0049-911-25266390 or email (info@nivona.com) us with name
type, serial number (see type label, g.1/S) and error number. Our service team will take care of the
next steps.
42 43
5. System reports 6. Problem solving
