Bedienungsanleitung Olympia CM 1712 (Seite 58 von 60) (Englisch)

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Appendix

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Appendix

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Reporting loss or damage

Instructions to be followed in case of loss or damage

(Failure to comply with these instructions may prejudice any claim under the

policy.)

Secure rights of recovery from third parties by immediately arranging for said loss

or damage to be surveyed and certified by representatives of the business

concerned with the transport.

Externally apparent loss or damage must be certified by means of a note in the

waybill before taking delivery of the goods. In the case of transport by rail, an

additional factual report must be requested from the competent railway authorities.

In the case of sending by mail, it must be ensured prior to taking delivery of

damaged parcels etc. that the damage is certified in writing by the competent

postal authorities.

Where loss or damage is not externally apparent, i. e. it is not discovered until

unpacking, the goods must be left in the state in which they were found and the

concerned transport business immediately be requested in writing to certify the loss

or damage.

It is imperative that the time limits stipulated for requesting the transport business

to survey and certify loss or damage (lodging of claim ) are strictly observed.

The time limits in the Federal Republic of Germany are as follows:

- Sending by mail 24 hours following receipt of the goods

- Rail transport 7 days following receipt of goods

- Road transport 6 days following receipt of goods

In respect of shipments to or from countries outside the Federal Republic of

Germany, the time limits for filing claims against third parties prescribed in the

country of destination - which generally correspond to the time limits in Germany -

must be observed.

As proof of claim, the following documents must be furnished to the insurers

without delay:

a) The original invoice together with the documents of carriage (original waybill,

original consignment note and other documents like that).

b) Report of the competent claims survey agent where necessary.

c) Loss or damage certification by the transport business in whose custody the

goods were located at the time the loss or damage occurred, as follows:

− Transport by rail: Certification by the railway authorities.

− Sending by mail: Certification by the postal authorities.

− Transport by road: Report of the driver, accompanied by the remarks of the

carrier.

− Transport by inland waterways: Casualty report of the master of the vessel.

− Transport by air: Report of the airline.

− Storage: Report of the storage point operator.

d) A calculation of the total claim.

e) A written statement of subrogation to the insurer by the beneficiary under the

contract of carriage.

Jurisdiction shall be restricted to either the place where the certificate or policy was

issued or the place where underwriters have their Head Office.

Index

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