Safety information
111
Return Policy (Limited to North
America & Europe)
OnePlus phones and accessories are made to
the highest standards and undergo rigorous
testing. If you are not satisfied with your OnePlus
product for any reason, you may request a
return within 15 calendar days of delivery. Once
we approve your return request and receive the
product, we will perform standard inspection.
And if the product passes the inspection, we will
give you a full refund. Any shipping and
handling fees incurred in the return process are
not covered by the refund.
Return requests made outside of the 15-day
period will not be accepted. We may also
choose not to accept returns within these
circumstances:
1. Defects or damages caused by misuse,
neglect, physical damage, tampering, incorrect
adjustment, normal wear and tear or incorrect
installation after purchase.
2. Price fluctuations being the sole reason for
return.
3. Customized customer contracts. In
accordance with the U.K. Consumer Rights Act
2015, any goods that are not (1) of satisfactory
quality; (2) fit for their given purpose; or (3) as
described, may be returned free of charge
within 30 days of delivery. Please submit a ticket
