Problem Cause/solution
“F
ailed to connect”
is displayed.
If you selected “Search for Networks” when configuring
the base unit
R You entered the wrong password when configuring the base
unit to connect to your wireless router. Confirm the password
and try again. If your wireless router is configured to use a
hexadecimal password, enter the correct password using
numbers 0-9 and letters a-f.
If you selected “WPS (Easy Setup)” when configuring the
base unit
R Your wireless router uses WEP encryption. Configure the
wireless router to use another type of encryption, such as
WPA2-PSK (AES) encryption, and try again.
R Your wireless router’s “stealth mode” feature is turned on, or
its “SSID broadcast” feature is turned off. Change this setting
before configuring the base unit to connect to your wireless
router, and then change it back when finished.
If you have configured your wireless router to use MAC
address filtering
R Make sure you add the base unit’s MAC address to the list of
authorised MAC addresses. If the base unit’s Wi-Fi repeater
mode feature is turned on, the base unit has two MAC
addresses (“<MAC Addr.(Client)>” and “<MAC Addr.
(AP)>”). Add them both to the list.
“W
rong Password” is
displayed.
R You entered the wrong password when configuring the base
unit to connect to your wireless router. Confirm the password
and try again.
“I
P Address
conflicts” is displayed.
R The IP address assigned to the base unit is also assigned to
another device on your network. Check the IP address settings
of the base unit and other devices on the network.
“C
annot obtain IP
Address” is displayed.
R Your wireless router does not support DHCP, or the DHCP
feature of your wireless router is turned off. If your wireless
router supports DHCP, make sure that its DHCP feature is
turned on. If DHCP is not available, set the base unit’s IP
settings manually. See “Advanced configuration (static IP
settings)”, page 51.
62
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Useful Information
