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RQT9937
Troubleshooting
Before requesting service, make the following checks. If
you are in doubt about some of the check points, or if the
solutions indicated do not solve the problem, consult
your dealer for instructions.
█ Common problems
No sound.
• Check the connections.
• Change the cables if the connections are correct.
• Increase the volume of the system.
• Check the audio output settings on the connected device.
• Switch off the connected device and then switch it on
again.
• The system may be overheated. Switch off the system.
Wait a few moments for system to cool down then switch
the system on again. Lower the volume to prevent
overheating.
• Switch off the system, disconnect the HDMI cable and
connect it again, and then switch the system on again.
• If the system is connected to the TV with an HDMI cable
only, make sure that the HDMI terminal of the TV is labelled
“HDMI (ARC)”. If not, connect an optical digital audio cable.
• If the system is connected to a Panasonic TV, try switching
on this system by using the remote control of the TV.
No operations can be done with the remote control.
• Remove the insulation sheet before you use the remote
control for the first time.
• Examine that the battery is installed correctly.
• The battery is weak. Replace it with a new one.
• Set the remote control code again after replacing the
battery.
• Change the code of the remote control to match the code
shown on the main unit when they do not match
(Z “Remote control code”).
The system automatically switched to standby mode.
• You have switch on the “AUTO POWER DOWN” feature.
The system automatically switches off if there is no audio
input and when you do not use it for 20 minutes.
• You have switch the speaker control to TV’s speakers. This
is a feature of VIERA Link (HDAVI Control 4 or later). Refer
to the operating instruction for the TV for its power saving
feature.
█ HDMI
This system does not operate correctly.
• Check the HDMI connections.
• Switch off the system, disconnect the AC mains lead,
disconnect the HDMI cable and connect it again.
VIERA Link related operations no longer function
correctly.
• Check the VIERA Link setting on the connected devices.
• Check the “VIERA LINK” setting of this system
(Z “Setup Menu”).
• When the HDMI connections are changed, after a power
failure or after the AC mains lead has been removed, VIERA
Link operations may not function properly.
– Switch on all the devices that are connected to the TV
with an HDMI cable and then switch on the TV.
– Switch off the VIERA Link settings of the TV and then
switch it on again. For details refer to the operating
instructions for the TV.
– While the system and the TV are connected with an
HDMI cable, switch on the TV, disconnect the AC mains
lead of this system and then connect it again.
The first few seconds of audio cannot be heard when
using the HDMI connection.
• This can occur during DVD-Video chapter playback.
Change the digital audio output setting on the connected
device from “Bitstream” to “PCM”.
When operating an HDMI compatible device of a
different brand, the system reacts in an unwanted
manner.
• HDAVI Control commands can use a different signal
depending on the device. In this case, set “VIERA LINK” to
“OFF” (Z “Setup Menu”).
█ Bluetooth
®
Pairing cannot be done.
• Check the Bluetooth
®
device condition.
• The device is out of the 10 m communication range. Move
the device nearer to the system.
The device cannot be connected.
• The pairing of the device was unsuccessful. Do pairing
again.
• The pairing of the device has been replaced. Do pairing
again.
• This system might be connected to a different device.
Disconnect the other device and try pairing the device
again.
The device is connected but audio cannot be heard
through the system.
• For some built-in Bluetooth
®
devices, you have to set the
audio output to “SC-HTE180” manually. Read the
operating instructions of the device for details.
Sound from the device is interrupted.
• The device is out of the 10 m communication range. Move
the device nearer to the system.
• Remove any obstacle between the system and the device.
• Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.) are
interfering. Move the device nearer to the system and
distance it from the other devices.
• Select “MODE 1” for stable communication.
The one-touch connection (NFC) is not working.
• Make sure the NFC feature of the NFC-compatible device
is switched on. Touch and hold the device to the NFC
touch-area of this system again.
Playback image and sound are not synchronised.
• Restart the playback app of the device.
█ Main unit displays
“F61”
• There is a problem with the amplifier of the system.
• Disconnect the AC mains lead and consult the dealer.
“F70 HDMI”
• Check HDMI connection.
• Switch off the system and then switch it on again.
• Disconnect the HDMI cable.
“F76”
• There is a problem with the power supply.
• Disconnect the AC mains lead and consult the dealer.
RQT9937-B_en.fm Page 12 Monday, February 10, 2014 3:50 PM
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  • ich habe ein arc.kompatibles fernsehgerät und kann obiges audio gerät nicht einschalten,warum?

    Eingereicht am 2-2-2017 09:55

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