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Problem Solution
I cannot open the
lid.
A temporary vacuum has developed under the lid.
Switch o the coee machine. Pull up the lever and
wait 24 hours before you open the lid. You may need
to use some force. Always make sure the pod holders
are clean and the sieve is not clogged to prevent a
vacuum.
The coee
machine produces
less coee than
before.
For Intensity Select models only: You may have
pressed the 1-cup or 2-cup button twice. If you do so,
the machine brews a short strong coee.
Check the pod holder. If the sieve is clogged, use a
washing-up brush to unclog the sieve. If you cannot
clean it properly with the washing-up brush, put the
pod holder in the machine and descale the machine
(see 'CALC').
Descale the machine (see 'CALC').
Water leaks from
the machine.
Make sure that you do not overll the water reservoir.
Check that you place the water reservoir on the
machine correctly.
Check the pod holder. If the sieve is clogged, use a
washing-up brush to unclog the sieve. If you cannot
clean it properly with the washing-up brush, put the
pod holder in the machine and descale the machine
(see 'CALC').
Make sure that the coee pod has been put properly
in the center of the pod holder.
In all other cases, contact the Philips Consumer Care
Center in your country.
I cannot close the
lid properly.
Check if a used coee pod is sticking to the water
distribution disk. If this is the case, remove the used
pod.
Check if you used the correct pod holder. Use 2 pods
in combination with the deeper 2-cup pod holder.
The machine
makes a dierent
sound during
brewing (HD6567,
HD6566, HD6564
only).
This machine has Duo Select and the dierent sound
is caused by a new way of brewing. You can use the
Duo Select switch to switch between your familiar
smooth Senseo® coee and a fuller Senseo® coee.
This Duo Select switch uses dierent water pressures
to brew coee, which causes a dierence in sound.
The Senseo®
coee is not
strong enough.
For Intensity Select models only: If you want stronger
coee, press the 1-cup or 2-cup button twice to brew
a short strong coee.
Make sure that you place the coee pod(s) properly
in the center of the pod holder and ensure the coee
in the pod is evenly distributed.
If you prefer a more robust avor, SENSEO® coee
pods with a stronger blend are available.
The Senseo®
coee is too
strong.
For Intensity Select models only: You may have
pressed the 1-cup or 2-cup button twice. If you do so,
the machine brews a short strong coee.
If you prefer a milder avor, SENSEO® coee pods
with a milder blend are available.
The coee is not
hot enough.
Preheat your cup by brewing one cup without a
coee pod.
Descale the machine.
The coee
appears to have a
dierent taste.
If your machine has a Duo Select switch, turn the Duo
Select switch to the left for the familiar smooth taste
or turn the switch to the right for a fuller taste.
You have not placed the pod correctly. Place the pod
in the center of the pod holder with the convex side
pointing downwards. Make sure that the coee in the
pod is distributed evenly and press the pod lightly
into the pod holder.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Consumer Care Center in your
country.
Flush before rst use
Flush the machine before rst use. After the ushing cycle (which only takes
approx. 2 minutes), the machine is ready for brewing coee.
- Never use a descaling agent based on
mineral acids such as sulphuric acid,
hydrochloric acid, sulphamic acid and acetic
acid (e.g. vinegar). These descaling agents
may damage your coee machine.
- The machine is intended for normal
household use only. It is not intended for use
in environments such as sta kitchens of
shops, oces, farms or other work
environments, nor is it intended to be used
by clients in hotels, motels, bed and
breakfasts and other residential
environments.
Compliance with standards
This machine complies with all applicable standards and regulations
regarding exposure to electromagnetic elds.
The energy consumption of this machine in o mode is less than 0.5 Watt.
This means that this machine complies with European Directive
2009/125/EC, which sets the ecological design requirements for
energy-using products.
Frost-free storage
If you already used the coee machine and have therefore already ushed
it with water, you may only use and store it in a frost-free place to prevent it
from becoming damaged.
Ordering accessories
To buy accessories or spare parts, visit www.philips.com/parts-and-
accessories or go to your Philips dealer. You can also contact the Philips
Consumer Care Center in your country (see the international warranty
leaet for contact details).
Warranty and support
If you need information or support, please visit www.philips.com/support
or read the international warranty leaet.
Recycling
- This symbol means that this product shall not be disposed of with
normal household waste (2012/19/EU) (Fig. 1).
- Follow your country‘s rules for the separate collection of electrical and
electronic products. Correct disposal helps prevent negative
consequences for the environment and human health.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Troubleshooting
Problem Solution
The CALC light
ashes.
You have pressed the 1-cup button and the 2-cup
button at the same time. This started the descaling
cycle. If you did not intend to start the descaling
cycle, simply press the on/o button to switch o the
machine. If you did intend to start the descaling cycle,
do not interrupt this cycle but let the machine operate
until the water reservoir is empty.
The CALC
light lights up
continuously after
descaling.
The descaling procedure has not been completed.
Perform the descaling procedure. Do not switch o
the machine during descaling.
Water continued
to ow from the
spout when I used
the machine for
the rst time.
The machine was performing the ushing cycle. You
have to place a bowl of 1.5 liters under the spout.
The light ring
around the on/o
button continues
to ash rapidly.
Make sure that there is enough water in the water
reservoir and that the water reservoir is placed
properly.
There is not enough water in the water reservoir (i.e.
above the MIN level if you want to brew 1 cup).
Check if the oat in the water reservoir is stuck. Empty
the water reservoir and shake it a few times to release
the oat. Clean the water reservoir with hot water and
some washing-up liquid or in the dishwasher.
4

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