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Phonak ComPilot
User Guide

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Inhalt der Seiten

  • Page 1

    Phonak ComPilot
    User Guide

  • Page 2

    1. Welcome 5
    2. Getting to know your ComPilot


    2.1 Legend


    2.2 Accessories


    3. Getting started


    3.1 Setting up the power supply


    3.2 Charging the ComPilot battery


    3.4 ComPilot Bluetooth pairing introduction


    3.5 Wearing the ComPilot correctly


    3.6 Testing sound via the ComPilot


    4. Using the ComPilot as an audio streamer


    4.1 Streaming music via a cable


    4.2 Streaming music via Bluetooth


    4.3 Watching TV


    4.4 Adjusting the volume



    3.3 Turning the ComPilot ON and OFF

  • Page 3

    5. Using the ComPilot for phone calls


    5.1 Introduction


    5.2 Incoming calls


    5.3 Making phone calls


    5.4 Ending a call


    5.5 Advanced phone options


    5.6 Using the external microphone


    5.7 Locking the main button


    6. Using the ComPilot as a remote control


    7. Using the ComPilot with FM


    8. More detailed information


    8.1 Wearing the ComPilot in different ways


    8.2 Managing multiple inputs to the ComPilot 42
    8.3 Resetting your ComPilot


    8.4 Summary of indicator lights


    8.5 Introduction to Bluetooth



  • Page 4


    8.6 Setting up Bluetooth


    8.7 Caller identification: spoken caller names 62

    9. Troubleshooting ComPilot


    10. Important safety information


    10.1 Hazard warnings


    10.2 Information on product safety


    10.3 Other important information


    11. Service and warranty


    12. Compliance information


    13. Information and explanation of symbols



    8.8 VoiceAlerts: spoken ComPilot status

  • Page 5

    1. Welcome
    Your new ComPilot is a Swiss premium-quality product
    developed by Phonak, one of the world‘s leading
    companies in hearing technology.
    Please read the user instructions thoroughly in order to
    benefit from all the possibilities your hearing system
    “Compatibility information: Check your hearing aid
    compatibility with your hearing care professional.”
    Phonak – life is on


    CE mark applied: 2011

  • Page 6

    2. Getting to know your ComPilot
    The intended use of the Phonak ComPilot is to connect
    all Phonak wireless hearing aids wirelessly to
    Bluetooth®-enabled phones and devices or MP3
    players for speech or stereo music. The ComPilot is
    also compatible with Phonak’s range of FM/Roger
    receivers via Europlug input.
    The remote control gives you access to important
    control elements for most of the Phonak wireless hearing
    aids. A list of compatible hearing aids can be found at
    I Please note that your hearing care professional
    must configure your ComPilot before it can be used
    as a remote control for your hearing aids. Audio
    streaming however is possible at any time.

    Bluetooth® is a registered trademark owned by the
    Bluetooth SIG, Inc.

  • Page 7

    2.1 Legend
    a Main ( )
    b Volume +/- (
    c Home (
    d Connect ( )
    e ON/OFF switch (




    f Microphone openings
    g Audio input (3.5 mm jack)
    h FM input (Europlug)
    i Charging input (mini-USB)



    j Audio indicator
    k Power indicator
    l Neckloop sockets
    m Neckloop (with antenna)
    n Neckloop plugs

    g h i


  • Page 8

    2. Getting to know your ComPilot

    2.2 Accessories
    (content may vary depending on the country)
    o/p Universal power supply with mini-USB plug
    q–t US, EU, UK, AUS adapter






    Other optional accessories
    J External lapel microphone “MC1”
    J Short neckloop (51 cm)
    J Phonak TVLink S basestation
    (Phonak Bluetooth transmitter for TV use)
    J Audio cable, 1.5 m / 5 ft.
    J USB cable, 3 m / 10 ft.

  • Page 9

    3. Getting started
    3.1 Setting up the power supply
    1. Select the adapter that corresponds to your country.





    2. Insert the round corner of the
    adapter to the round corner of
    the universal power supply
    until it is completely inserted.



    3. Click the tail of the adapter in
    to lock it into place. Make sure
    the adapter is securely locked.
    To remove the power adapter:
    a. Pull back the tab on the universal
    power supply and hold.
    b. Gently pull the adapter upwards
    to remove it from receptacle.
    c. Then start over with step 1 (above).




  • Page 10

    3. Getting started

    3.2 Charging the ComPilot battery
    Your ComPilot has a non-removable
    rechargeable battery.
    To charge it:
    1. Plug the mini-USB plug into the
    mini-USB port on the ComPilot.
    2. Plug the power supply into a power
    Power indicator
    J Solid red: Charging, typically 90 minutes.
    J Solid green: Battery fully charged.
    It is safe to leave the ComPilot connected to the
    charger overnight.
    I When charging your ComPilot for the first time,
    leave it charging for at least three hours, even if
    the battery indicator is not lit or turns green


  • Page 11

    I A new battery’s full performance is achieved only
    after two to three complete charge and discharge
    3.3 Turning the ComPilot ON and OFF
    Slide the Power switch ( )
    as shown to turn the
    ComPilot ON or OFF.



    Switch the ComPilot OFF when not in use or if in storage
    or during transportation.
    For operational use switch the ComPilot ON.


  • Page 12

    3. Getting started

    Battery status information
    The Power indicator shows the following:

    Green for 2 seconds

    Switching ON

    Blink red then solid
    for 2 seconds

    Switching OFF

    Slow blink green
    Short blink red

    <20% battery left.
    Please charge

    No blinking just after
    switching ON

    Charge for at least
    2 hours

    Normal operation

    I If the neckloop was removed for more than
    2 minutes, the Power indicator is only lit as long
    as a button is pressed.


  • Page 13

    3.4 ComPilot Bluetooth pairing introduction
    Find more details on page 56.
    1. Switch ON ( ) the ComPilot.
    2. Press and hold the Connect ( ) and Volume ( )
    button simultaneously for 2 seconds until the Audio
    indicator starts to rapidly blink blue.
    2 sec
    3. Start the pairing process on the Bluetooth device
    (e.g., phone) within 1 minute according to the devices
    user guide and use code “0000” when prompted.
    4. After successful pairing, the Audio indicator will stop
    rapidly blinking blue.
    I The pairing process does not require the neckloop
    to be plugged in. For streaming and Bluetooth
    connection the neckloop is mandatory.
    I When pairing to a cellular phone we recommend
    disabling the phone key tones and SMS alerts.

  • Page 14

    3. Getting started

    3.5 Wearing the ComPilot correctly
    Before any phone, music or TV streaming can take
    place, the ComPilot must be switched ON and worn
    correctly as shown below:
    1. Put the neckloop around
    your neck (easily done when
    unplugging one neckloop
    2. Make sure both plugs are
    well connected in the neckloop
    3. Switch the ComPilot ON.
    I For streaming the neckloop must always be plugged
    in. When unplugged, the ComPilot will go into
    sleep mode after two minutes. The Power and Audio
    indicators will stop blinking and all active Bluetooth
    connections are terminated to save power. Plug
    the neckloop in again to activate the streaming.


  • Page 15

    3.6 Testing sound via the ComPilot
    1. Wear the ComPilot correctly and
    switch it ON.
    2. Press and hold the Connect ( ) and
    Main ( ) buttons simultaneously
    for 2 seconds until the Audio indicator
    turns violet.
    The hearing aids will switch to the streaming mode
    and you will hear the ComPilot theme sound demo for
    30 seconds.
    Use the Volume (
    ) buttons to adjust the volume.
    The volume level is permanently stored and will be
    applied to all VoiceAlert messages.
    If you cannot hear the demo sound:
    J Make sure your hearing aids are inserted correctly.
    J Make sure the ComPilot neckloop is properly plugged
    in on both ends and worn around your neck.
    J Make sure the ComPilot is charged and switched ON.
    J Make sure you are not on a phone call connected
    through the ComPilot.

  • Page 16

    4. Using the ComPilot as an audio
    4.1 Streaming music via a cable
    The ComPilot must be switched ON and worn correctly
    around your neck.
    1. Insert the audio cable into the headphones socket
    on your audio player and start the player.
    2. Insert the other end of the audio cable into the Audio
    input on your ComPilot. The audio streaming is
    automatically activated and the Audio indicator will
    change to orange.


  • Page 17

    Briefly press the Main (

    ) button to stop and restart

    The programs of your hearing aids cannot be changed
    via the ComPilot Main ( ) button when the audio
    cable is plugged in.
    I ComPilot will confirm streaming via cable when
    activated (speech messages (VoiceAlerts) or beeps,
    according to the ComPilot configuration).
    4.2 Streaming music via Bluetooth
    If you have an audio source equipped with Bluetooth
    functionality (e.g., MP3 player), you can stream audio
    wirelessly to your hearing aids.
    In order to use your ComPilot with a Bluetooth enabled
    audio device or transmitter, you must first pair the
    devices. Please refer to page 56 for further details.
    To start Bluetooth streaming:
    1. ComPilot must be switched ON and worn correctly.
    2. Switch ON the other Bluetooth device.

  • Page 18

    4. Using the ComPilot as an audio streamer

    3. For some Bluetooth devices it may be necessary to
    press “Play” on the device.
    4. If the devices were paired and connected correctly
    streaming will start automatically and the Audio
    indicator will turn solid blue.
    Use the Main (

    ) button to stop and restart Bluetooth

    To stop Bluetooth streaming completely, switch the
    other Bluetooth device OFF or disable its Bluetooth
    I The ComPilot will confirm that Bluetooth streaming
    is activated (speech messages (VoiceAlerts) or
    beeps, depending on the ComPilot configuration).
    I The hearing aid programs cannot be changed via
    the ComPilot Main ( ) button when the Bluetooth
    device is streaming. Find more details about the
    remote control on page 34.


  • Page 19

    4.3 Watching TV
    We recommend using the dedicated and optimized
    Phonak TVLink S or TVLink II basestation for watching
    They ensure low latency wireless transmission for up to
    30 meters (90 ft.), offer a built-in volume control and
    act as a charging cradle for the ComPilot.


  • Page 20

    4. Using the ComPilot as an audio streamer

    4.4 Adjusting the volume
    Press the ComPilot Volume (
    ) buttons to adjust:
    J Press ( ) to increase the volume
    J Press ( ) to decrease the volume
    I Adjusting the volume on the ComPilot will have the
    same effect as adjusting the volume of the hearing
    You can also change the volume of the streaming
    audio signal only by using the volume controls of
    the audio device (e.g., cellular phone, MP3 player,
    TVLink S basestation).
    This gives you the ability to decrease the hearing
    aid volume using the Minus ( ) button during a
    phone call in a noisy environment, and increase the
    phone volume at the same time by using the volume
    up button on the phone.
    I If your ComPilot was not grouped with your hearing
    aids by your hearing care professional, the (
    Volume buttons will only change the streaming audio
    but not the hearing aid volumes.


  • Page 21

    5. Using the ComPilot for phone calls
    5.1 Introduction
    Before you can use your ComPilot with your phone,
    you need to make sure the phone is Bluetooth enabled
    and complete the pairing and connection procedures
    (details on page 56).

    Caller’s voice
    audible here
    Your voice
    Caller’s voice

    Wireless signal


  • Page 22

    5. Using the ComPilot for phone calls

    The Main ( ) button offers multi-operation
    J It accepts and ends a phone call.
    J It pauses and resumes the streaming from an audio
    J It operates as a remote control (ComPilot must be
    configured as a remote control by your hearing care
    Some phones are configured to play key-press tones,
    SMS announcements and confirmation beeps to the
    If this is set:
    J You will hear these tones interrupting any active
    audio streaming through your hearing aids.
    J Your hearing aids may shortly switch to streaming
    mode which may be unwanted.
    Please refer to your phone user guide for information
    about disabling these sounds.


  • Page 23

    I Phone calls via Bluetooth will always take priority
    over other audio sources on your ComPilot.
    I It is not possible to change hearing aid programs
    during a phone call.
    I You will hear the caller’s voice through both
    hearing aids.


  • Page 24

    5. Using the ComPilot for phone calls

    Use of ComPilot during phone calls
    The Bluetooth range (maximum distance between
    ComPilot and the phone) is 5–10 meters (15–30 ft).
    Outside this range the connection will be lost or you
    will encounter intermittency during a call.
    When engaged in a phone call, wear the ComPilot
    normally as shown in figure a below.
    J In very noisy environments, you may move the
    ComPilot closer to your mouth (figure b).
    J Avoid covering the small microphone openings on
    the side with your fingers or clothes (figure c) and
    do not speak from the front (figure d).






  • Page 25

    5.2 Incoming calls
    The ComPilot must be switched ON, paired to the
    phone and worn correctly.
    When a call is received on your phone, the ComPilot
    Audio indicator will show a solid blue light, and
    you will hear the ringtone signal through your hearing
    Different ringtones of the ComPilot
    The phone ringtone depends on the ComPilot
    configuration and your phone capabilities.
    The ringtone is assigned automatically during the
    initial phone pairing process and cannot be configured.
    When pairing more than one phone, the second
    and third paired phone will have a different ringtone.
    A total of 3 different ringtones are automatically


  • Page 26

    5. Using the ComPilot for phone calls

    The ComPilot will also announce the caller name as
    shown on the phone display (Caller identification using
    text-to-speech technology). The name is taken from
    your phone’s directory.
    I Please note that this feature must be supported by
    your phone. Please consult the phone user guide or
    the phone supplier for more information.
    I The default language setting of a new ComPilot is
    US English. Your hearing care professional may
    configure the appropriate language setting for proper
    pronunciation of the names.
    Your hearing care professional may switch the
    Caller identification off upon your request.
    Accepting incoming calls
    To accept an incoming call, briefly press the Main ( )
    button on your ComPilot once you hear the ringtone
    through your hearing aids.
    Speak into the ComPilot – not into the phone – when
    the call is in progress.

  • Page 27

    It will take about 5 seconds before you hear the
    ringtone through your hearing aids.
    I For your safety, the hearing aid microphones will
    remain on at reduced level during phone calls and
    audio streaming.
    I Only one phone call at a time is possible. A second
    ringing phone is ignored while phoning.



  • Page 28

    5. Using the ComPilot for phone calls

    5.3 Making phone calls
    Make sure the ComPilot and
    your phone are connected
    through Bluetooth as described
    on page 56.
    Use the phone keypad to
    enter the number and press
    the phone dialing button.
    When connected, you will hear the dialing tone
    through your hearing aid after approximately 3 seconds.
    Using cordless phones (DECT) or older phones with
    Headset profile only
    If your phone only supports the Headset profile (HSP),
    the connection must be initiated manually for outgoing
    calls. This often applies to cordless home phones (DECT
    I For these phones, the Audio indicator might not
    blink blue even if the phone was paired before.


  • Page 29

    1. Type the number you want to dial on your phone,
    or select it from the phone book.
    2. Briefly press the Connect ( ) button then wait
    5 seconds.
    3. The dialing process will automatically start and the
    Audio indicator will turn solid blue. You may hear a
    confirmation beep through your hearing aids.
    5.4 Ending a call
    To end a phone call via your ComPilot, briefly press the
    Main ( ) button. The call will terminate and your
    hearing aids will return to the previously-active program
    or audio source (such as the audio jack input).
    You can also end a call by operating your phone
    instead of your ComPilot.


  • Page 30

    5. Using the ComPilot for phone calls

    5.5 Advanced phone options
    Rejecting a call
    If you prefer not to answer an incoming call, press and
    hold the Main ( ) button on your ComPilot for about
    two seconds until the ringtone stops. Using your phone
    to reject the call will have the same effect.
    Pressing the Home (
    ) button will terminate the call
    and the hearing aids will switch to the startup program.
    Your hearing care professional may configure the
    following additional features on ComPilot. They will be
    assigned to a long press (2 seconds) of the Main
    ( )- or the Connect ( )-button:
    I Your phone must support these features. Please
    consult the phone user manual for details.
    1. Redial last number
    A long press of the assigned button will redial the
    last dialed number.


  • Page 31

    2. Voice dial
    A long press of the assigned button will start the
    voice dial which allows you to speak the person’s
    name instead of typing the number.
    I When using two phones at the same time (Multi
    Point) only the last paired phone can be used for
    voice dial.
    3. Hold call
    While in a phone conversation, a long press of the
    assigned button will put the call on hold. The caller
    stays on the line but there is no audio transfer
    and the hearing aids switch to the previous hearing
    program. Use this mode to have a side conversation
    with a person next to you without transmitting the
    conversation to the person on the phone.
    4. Transfer call
    A long press of the assigned button will transfer the
    call to the phone. This allows you to hand your
    phone to another person. Your hearing aids will
    switch back to the previous hearing program.


  • Page 32

    5. Using the ComPilot for phone calls

    After holding or transferring a call, either a short press
    of the Main- or another long press of the assigned
    button transfers the call back to the ComPilot and the
    call is resumed through your hearing aids.
    5.6 Using the external microphone
    Use the optional external lapel microphone “MC1” if
    you wear the ComPilot underneath clothing during a
    phone call.
    1. Plug the 3.5 mm microphone plug into the audio
    input of the ComPilot.
    Hereby, the internal ComPilot microphones are
    completely disabled.


  • Page 33

    2. Use the clip to place the
    omnidirectional microphone
    as close to your mouth as
    3. Put the neckloop around your
    neck and switch the ComPilot ON.
    Jackets, etc., will not negatively influence the wireless
    link to your hearing aids.
    5.7 Locking the main button
    To prevent the Main button being accidentally pressed:
    Briefly press the Connect and Home button
    simultaneously to lock or unlock the Main button.
    When the Main button is locked, pressing it will have
    no effect. All other buttons are unaffected.
    I Accepting an incoming call is still possible.
    I The Power indicator will tripple-flash red if the
    Main button is pressed during locked state.

  • Page 34

    6. Using the ComPilot as a remote
    Important: The remote control functionality of
    the ComPilot is only available for wireless Spice
    Generation, Spice+ and Quest hearing aids.
    The streaming functionality is available for all wireless
    hearing aids. Please ask your hearing care professional
    for more information.
    I Before the remote control functionality can be
    used, your hearing care professional must enable
    the remote control.
    There are two ways to use the ComPilot as remote control
    J The neckloop is plugged in with both
    ends and the ComPilot must be worn
    around your neck. The remote control
    function is available as long as you
    are not streaming audio.


  • Page 35

    J The neckloop is completely un-plugged
    and ComPilot is operated at arm’s
    No streaming is possible in this
    Make sure the ComPilot is switched ON.
    Volume change/FlexControl (optional)
    FlexControl helps you optimize clarity and comfort for
    different listening situations (optional on selected hearing aids). Press the (
    ) volume button on the
    ComPilot to adjust:
    J Press ( ) to increase
    J Press ( ) to decrease


  • Page 36

    6. Using the ComPilot as a remote control

    Program change
    Use the Main ( ) button to change
    hearing aid listening programs.
    Changing hearing aid programs is
    only possible if no streaming is
    in progress.
    Push the Home (
    ) button to
    return to the startup hearing aid
    program and volume levels of
    your hearing aids.
    Press and hold the Home (
    ) button
    (>2 sec) to select a favorite program
    (configured by the hearing care
    The first program sent after switching ON the ComPilot
    is the first program after the startup program.


  • Page 37

    More remote control information:
    J Your hearing aids may beep to confirm that your
    selection was applied.
    J Both hearing aids are controlled at the same time.
    J Please ask your hearing care professional to print
    your personal ComPilot report.
    J The available hearing aid programs and volume
    levels are set by your hearing care professional.
    J The Power indicator is lit as long as you press a
    ComPilot button. Green confirms a good ComPilot
    battery state, red indicates that you need to
    charge the ComPilot battery.
    I 2 minutes after unplugging the neckloop both
    indicator lights will switch off and the ComPilot
    disconnects Bluetooth to save power.
    Operating distance
    If ComPilot is used as a handheld
    remote control (without neckloop)
    J Max. distance 80 cm / 32’’
    J Hold ComPilot as shown


  • Page 38

    7. Using ComPilot with Roger / FM
    ComPilot can be used together with Roger or FM
    receivers through its direct audio input (Europlug).
    J Place the Roger / FM transmitter near
    the sound source and turn it on.
    J Attach your receiver to ComPilot
    via the Europlug socket as shown
    in the picture (turn receiver on if
    When a signal is detected, you
    will hear a beep notification
    through your hearing aids.
    J Press main button to accept
    the signal.
    J Press main button again to
    stop or resume the signal.


  • Page 39

    After 20 seconds the input will be put on hold
    automatically if you do not accept it.
    As long as a signal is received the hearing aid
    programs cannot be changed via the main button.
    If ComPilot does not receive a signal through the
    Europlug for 3 minutes, an alert will be heard.


  • Page 40

    8. More detailed information
    This section gives more insight in the following topics:
    8.1. Wearing the ComPilot in different ways
    8.2. Managing multiple inputs to the ComPilot
    8.3. Resetting your ComPilot
    8.4. Summary of indicator lights
    8.5. Introduction to Bluetooth
    8.6. Setting up Bluetooth
    8.7. Caller identification: spoken caller names
    8.8. VoiceAlerts: spoken ComPilot status


  • Page 41

    8.1 Wearing the ComPilot in different ways
    To benefit from the streamer and
    remote control function, we
    recommend wearing the ComPilot
    around the neck.
    During calls your voice can only be
    picked up if the ComPilot is not
    covered by clothes.
    Handheld remote control
    To use the ComPilot as a remote
    control only, it can be held and
    operated in the hand. The neckloop
    must be removed in this case.
    Under clothing
    If you wear the ComPilot under clothing
    during phone calls, the external Phonak
    microphone “MC1” is needed (optional


  • Page 42

    8. More detailed information

    8.2 Managing multiple inputs to the ComPilot
    When an audio source is connected via the ComPilot,
    your hearing aids will automatically switch to special
    Up to 4 automatic programs can be fine-tuned by your
    hearing care professional.
    It is possible to have multiple audio sources connected
    and in operation with the ComPilot:
    J Two Bluetooth devices
    (e.g., phone and TVLink S basestation).
    J One audio input (3.5 mm audio plug).
    J One FM receiver.
    Speech messages (VoiceAlerts) and the Audio indicator
    light inform you about the different inputs. For a
    summary of the Audio indicator color during streaming
    please see page 50.


  • Page 43

    An audio source is considered as “connected” to the
    ComPilot if:
    J The audio plug is inserted (with or without
    audio signal).
    J A Roger/FM receiver is inserted and receives a
    Roger/FM signal.
    J A Bluetooth music source is streaming music
    or paused.
    J A Bluetooth phone is paired and within reach.
    I A phone call always has priority. You will hear the
    ringing indication even when listening to other audio
    sources via cable, Bluetooth or Roger/FM. If you
    reject or terminate the call, audio streaming
    will resume.
    I It is not possible to change hearing aid programs
    using the Main ( ) button as long as any audio
    source is connected to the ComPilot.
    I Most Bluetooth phones connect to the ComPilot as
    a phone and a music player at the same time. If
    you want to listen to music, you must start the music
    via your phone; it cannot be started from the

  • Page 44

    8. More detailed information

    Selecting one of multiple sources using the ComPilot
    With only one audio source (e.g., from a Bluetooth
    transmitter), each press of the Main ( ) button will
    pause or resume the audio source.
    Multiple sound sources can
    be accessed sequentially
    by pressing the Main ( )
    button. After each press,
    the ComPilot selects the
    next connected source in
    a fixed sequence.

    hearing program

    music 1

    3.5 mm

    music 2

    J If a source is not connected, the ComPilot will proceed
    to the next source.
    J After the last connected source in the sequence,
    streaming stops and your hearing aids will resume the
    previously-active hearing aid program, indicated by
    J Every connected audio source has a fixed place in
    the sequence, as shown in the picture.


  • Page 45

    Keep on briefly pressing the Main ( ) button until
    you reach your preferred audio source.
    ComPilot will announce each active audio source as
    you go through the sequence (VoiceAlerts).
    Pause streaming
    To temporarily interrupt streaming, e.g., if someone
    wants to speak to you, briefly press the Main ( ) button
    on the ComPilot as many times as needed until you
    hear the beeps announcing the previously-active acoustic
    hearing aid program.
    To resume streaming, briefly press the Main (
    until your preferred audio source is found.

    ) button

    I Pressing the Home (
    ) button will always select
    the startup programs of your hearing aids, regardless
    of the audio source sequence.
    Stopping streaming
    To stop audio streaming completely, stop the Bluetooth
    audio players and unplug the audio plug or the
    Roger/FM receiver.

  • Page 46

    8. More detailed information

    Streaming interruptions
    To avoid streaming interruptions, make sure you wear
    the ComPilot with the neckloop around your neck and
    keep the Bluetooth device within the operating range.
    Situations where streaming may be interrupted:
    J If the ComPilot is too far away from the hearing aids
    while streaming, e.g., if you are not wearing the
    neckloop or if you have unplugged the neckloop cable.
    J If the hearing aids are not worn correctly, e.g., if
    they are not in an upright position.
    J If the Bluetooth signal is out of range.
    J If the Bluetooth transmitter is affected by an obstacle,
    e.g., when carrying a cellular phone in the backpocket.
    In these cases, your hearing aids will lose the audio
    signal. If this situation continues for more than
    approximately 5 seconds, they will automatically
    switch to the previously-active hearing aid program.


  • Page 47

    8.3 Resetting your ComPilot
    If, for some reason, the ComPilot becomes unresponsive:
    1. Slide the ComPilot power switch
    to the ON position.
    2. Press and hold the ( ), (
    and ( ) button simultaneously
    for 2 seconds.
    3. Slide the ComPilot power switch
    to the OFF position.
    4. Wait for 5 seconds.
    The ComPilot is now reset and will resume normal
    operation when switching ON again.
    I After resetting the Bluetooth pairings, the
    configuration status and the grouping to the hearing
    aids are kept.


  • Page 48

    8. More detailed information

    8.4 Summary of indicator lights
    The indicator lights provide helpful
    information as follows:
    Power indicator

    Solid Red

    Charged and full battery

    Solid green

    Switching ON

    Green 2 seconds

    Switching OFF

    Red 2 seconds *

    Battery above 20%

    Blink green **

    <20% battery remaining

    Short blink red **

    * When switching the ComPilot OFF, the Power indicator
    may blink red first while the ComPilot is properly
    disconnecting all Bluetooth devices.
    ** If the neckloop is not connected to the ComPilot, the
    battery level is only shown during startup, charging
    and when a button is pressed.

  • Page 49

    I After unplugging the neckloop the ComPilot enters
    power down mode after 2 minutes and the Power
    indicator goes off. Only the remote control functions
    can be used while the neckloop is unplugged.
    Battery state
    The color of the Power indicator informs you about the
    ComPilot battery state.
    The green Power indicator indicates a battery
    level > 20%.
    The red Power indicator indicates a battery
    level < 20%. Less than 1.5 hours streaming
    remain and the battery should be charged.


  • Page 50

    8. More detailed information

    Audio indicator
    The neckloop must be plugged in for
    any streaming.
    Plug or Roger/FM streaming Solid orange
    Bluetooth phone or
    music streaming
    1 Bluetooth device
    2 Bluetooth device
    In a phone call

    Solid blue

    Bluetooth pairing

    Very fast blue blinking

    Demo sound playing

    Solid violet

    Short blink blue
    Double-blink blue
    Solid blue

    I The Bluetooth pairing indication will be visible even if
    the neckloop is not plugged in.


  • Page 51

    I During cable or Roger/FM streaming, the Audio
    indicator will remain orange regardless of the
    Bluetooth connection state.
    8.5 Introduction to Bluetooth
    What is Bluetooth?
    Bluetooth provides a way for devices like cellular or
    cordless phones, laptops and personal computers to
    communicate wirelessly.
    Your ComPilot supports Bluetooth to allow audio to be
    wirelessly received from many different audio devices and
    transmitted to your hearing aids. For example, you can
    receive phone calls directly to your hearing aids or listen
    to a TV show via the TVLink S basestation.
    For further information about Bluetooth, visit


  • Page 52

    8. More detailed information

    What Bluetooth devices can I use with my ComPilot?
    First, check whether the device you wish
    to use is Bluetooth-enabled: Look for
    the following symbol on the device or in
    its user guide.
    Second, the possible applications on a Bluetooth enabled
    device are defined by “profiles”. The device you wish to
    use with your ComPilot must support the appropriate
    Bluetooth profiles. These differ depending on what you
    want to do with your ComPilot:
    J To receive phone calls your phone must support either
    the “Head Set” or “Hands Free” profile (HSP/HFP)
    J To listen to stereo music from your phone or PC, it
    must support the A2DP / “Stereo Headset” profile.
    J The Phone Book Access Profile (PBAP) is an indicator
    whether Caller identification will work or not.
    Look for this information in your phone‘s user guide or
    via the compatibility guide at:


  • Page 53

    Bluetooth device compatibility
    If a problem occurs in the connection between your
    device and the ComPilot, or if you are unsure about your
    device’s Bluetooth capabilities, please consult your
    device’s user guide or ask your dealer.
    Bluetooth operating range
    Your ComPilot supports Bluetooth Class 2 operation up
    to a range of 10 meters (30 ft).
    When used with the TVLink S or TVLink II basestation
    for watching TV, the operation range is up to
    30 meters (90 ft).
    Line-of-sight between your ComPilot and other devices
    is not required. However, the following factors may
    affect the range achieved:
    J Interference with other devices in the environment
    may reduce the operating range.
    J The Bluetooth device with which you are connecting
    may only support a more limited range.


  • Page 54

    8. More detailed information

    If your Bluetooth device moves out of range of your
    ComPilot and has an active audio connection, this
    connection first starts to be intermittent and will finally
    be terminated.
    If the device is then moved back into range of your
    ComPilot, it may or may not resume streaming to your
    hearing aids. In this case, switch OFF the ComPilot
    and switch it ON again after the red Power indicator is
    turned off.
    Using a Bluetooth device: pairing and connecting
    Only when your device is Bluetooth-enabled and supports
    the appropriate profiles, it can communicate with the
    ComPilot. To enable this communication two simple
    procedures must be completed:
    1. Pairing: The pairing procedure allows you to
    control which Bluetooth devices are permitted to
    communicate with each other. It needs to be
    completed only once for each device you wish to
    use with your ComPilot.


  • Page 55

    2. Connecting: Once a device is allowed to communicate
    with the ComPilot (“paired”) the connection procedure
    makes sure the devices can exchange audio signals.
    The paired devices connect every time they are
    switched ON and are within reach of each other.
    This is indicated on the ComPilot by the blue blinking
    Audio indicator.
    Most Bluetooth devices perform the connection
    procedure automatically after pairing.
    On the following pages the pairing and the connecting
    procedures are described.


  • Page 56

    8. More detailed information

    8.6 Setting up Bluetooth
    This section describes the pairing and connection
    procedure for Bluetooth devices.
    Step-by-step: pairing a Bluetooth-enabled phone
    I It is only necessary to perform the pairing procedure
    once with each Bluetooth device. The pairing
    procedure is controlled by your phone.
    I Different phones have different menu structures.
    You should, therefore, refer to your phone’s user
    guide or dealer support if you cannot complete the
    pairing procedure with the generic steps described
    I A maximum of 8 devices can be paired to the
    ComPilot. Another pairing will replace the device
    that was not used for the longest period.
    I The ComPilot can support (connect) two phones at
    the same time but only one call at a time is possible.
    For more information about Bluetooth pairing
    instructions specific to some of the most popular
    manufacturers, go to:

  • Page 57

    1. Turn ON your ComPilot and the phone. Place them
    next to each other.
    2. Locate the connectivity settings in your phone
    menu. Look for the Bluetooth feature.
    3. On your phone, ensure that the Bluetooth feature
    is turned on.
    4. On your phone choose SEARCH to search for
    Bluetooth devices or audio enhancements.
    5. To initiate the pairing process on your ComPilot,
    press and hold the ( ) and ( ) buttons
    simultaneously for 2 seconds until the Audio
    indicator starts to rapidly blink blue.

    2 sec

    6. Your ComPilot will remain in the pairing mode for
    two minutes or until pairing is completed.
    7. Your phone should present a list of Bluetooth
    devices discovered. Select “Phonak ComPilot” from
    this list.


  • Page 58

    8. More detailed information

    8. Your phone may then ask you to enter a passcode. If
    so, enter “0000” (four zeros). Some phones may ask
    which Bluetooth service you want to enable. Select
    “Headset” or, if available, “Stereo Headset”.
    9. Your ComPilot should now be paired to your phone
    and the Audio indicator will stop blinking.
    I The pairing process is independent from the neckloop
    (it can be plugged in or not).
    I It may be necessary to redo the pairing if your
    phone’s firmware was updated.
    How to connect to a phone
    Once your phone and ComPilot are paired (see Pairing
    a Bluetooth-enabled phone), the phone needs to be
    ‘connected’ to your ComPilot before it will actually
    send audio signals to it.
    This function should also appear in your phone’s
    Bluetooth menu.


  • Page 59

    1. Ensure that the ComPilot is turned ON and the
    neckloop is plugged in and worn correctly.
    2. Locate the Bluetooth section in your phone menu
    and select list of “Paired devices”.
    3. Locate and highlight your ComPilot and select
    4. Confirmation of successful connection is indicated
    on the ComPilot by the Audio indicator blinking
    blue. Additionally a headset symbol ( ) may appear
    on the main screen of your phone.
    I The connection between your ComPilot and your
    phone will be maintained as long as the two devices
    remain on and are within range of each other. If
    either device is switched off or moves out of range,
    you may need to repeat the connection procedure.
    I Some phones may perform the connection procedure
    automatically after pairing. We recommend selecting
    “Yes” when prompted to allow this device to connect
    automatically once the pairing is completed.
    Please consult your phone‘s user guide in the case
    where a manual connection is necessary.


  • Page 60

    8. More detailed information

    Pairing with other external Bluetooth devices
    If you want to use your ComPilot to listen to music
    from your stereo system you may use an external
    Bluetooth transmitter. The ComPilot can also be used
    with a Bluetooth-enabled landline phone.
    I The pairing procedure for other Bluetooth devices
    is controlled by the device with which you are
    attempting to pair. The procedure for pairing may
    vary for each device. Please refer to the device’s user
    guide or dealer support if you cannot complete the
    pairing procedure with the generic steps described
    1. Turn ON both your ComPilot and the other device.
    2. Place them next to each other.
    3. Set your device into Bluetooth pairing mode.
    4. Initiate the pairing process on your ComPilot by
    simultaneously pressing the ( )- and ( )-buttons
    for 2 seconds until the Audio indicator is rapidly
    blinking blue.


  • Page 61

    5. Your ComPilot will remain in the pairing mode for
    two minutes or until the pairing is completed.
    6. If a passcode is required, enter “0000” (four zeros).
    After pairing, wait until the devices have completed
    Confirmation of successful connection is indicated
    on the ComPilot by the Audio indicator shortly
    blinking blue. A double-blink indicates that two
    devices are connected to ComPilot.
    Deleting the pairing of Bluetooth devices
    If you encounter issues with one of the paired devices,
    or if a device stops connecting to your ComPilot,
    you may consider deleting the pairing of devices to
    the ComPilot.
    1. Turn ON your ComPilot.
    2. Press and hold the ( )- and ( ) buttons for
    10 seconds until the blue rapid blinking Audio
    indicator stops.


  • Page 62

    8. More detailed information

    Deleting the pairing of Bluetooth devices removes the
    ability to connect to any previously paired Bluetooth
    device. You will need to perform the pairing process
    again if you wish to reconnect.
    8.7 Caller identification: spoken caller names
    The ComPilot is able to tell you the name of the caller.
    If your phone supports Phone Book Access (PBA) or
    Phone Book Access Profile (PBAP), the ComPilot will try
    to access information about the caller every time the
    phone rings.
    As the phone rings, the displayed
    information is transferred to the
    ComPilot and spoken through your
    hearing aids as follows:
    J The stored name in your phones
    phonebook. In the example, you
    will hear “Mike Office”.
    J The number if the name is not


  • Page 63

    To make sure the pronunciation is correct your hearing
    care professional can configure the language settings
    of your ComPilot.
    The phonebook is not downloaded to the ComPilot.
    This way, ComPilot can also support the use of different
    Please consult your phone’s user guide or the phone
    dealer to check whether this feature is supported by
    your phone.
    8.8 VoiceAlerts: spoken ComPilot status
    VoiceAlerts inform you about the different operation
    modes and status of the ComPilot using text-to-speech.
    Your hearing care professional can configure the
    language setting as well as the speech levels.
    J Warnings only: Spoken information about a low
    ComPilot battery and during the Bluetooth pairing


  • Page 64

    8. More detailed information

    J Standard: Additional information about switching
    ComPilot ON or OFF, start or end charging during
    streaming, input channel confirmation and FM
    J Detailed: Additional information about start or end
    of charging even if no streaming source is active,
    external microphone connection, Bluetooth device
    connect or disconnect and transfer or hold a call.
    I A new ComPilot is always delivered with English
    speech messages (VoiceAlerts) on speech level
    I Caller identification is independent of the speech
    I Adjust the VoiceAlert volume level by setting the
    demo sound as described in chapter 3.6.


  • Page 65

    9. Troubleshooting ComPilot
    A summary of frequently asked questions and their answers:
    Most probable cause


    During Bluetooth pairing my other device is prompting for a
    code, what do I have to enter?
    J The pairing code is required
    for the initial coupling of
    ComPilot with your Bluetooth
    device (“pairing”).

    J The ComPilot pairing code is
    “0000” (four zeros).

    I hear intermittency during an audio transfer via ComPilot.
    J The Bluetooth device is too
    far away, or worn in a back
    pocket (body shielding).
    J ComPilot searches for known
    devices for 2 minutes after
    switching on.
    J A phone connected to other
    devices such as a PC may
    not be able to continuously
    stream music.

    J Do not to exceed the
    maximum distance and keep
    Bluetooth devices in front
    of you.
    J After 2 minutes, ComPilot
    will stop searching and the
    intermittency will stop.
    J When using your Bluetooth
    phone as music player,
    disconnect it from other
    devices such as PCs.

    The volume of the music is too loud or too quiet. The volume of
    phone conversations is not comfortable (too low or too high).
    J Different audio sources have
    different outputs.

    J To change the volume of the
    phone, or any other sound
    source to ComPilot, use
    the volume control of that
    external device.


  • Page 66

    9. Troubleshooting ComPilot
    Most probable cause


    I have difficulties understanding the phone conversation in a
    noisy environment.
    J Your hearing aid
    microphones are set too
    high during the call.

    J Reduce the hearing aid volume
    by pressing the
    J If the sound volume over the
    phone (or music) is too low
    after this reduction use
    the phone volume button to
    increase the volume.

    The caller can hear me but I cannot hear the caller.
    J The call was transferred to
    your phone.

    J Make sure the call is
    transferred back to ComPilot
    via the phone menu.

    ComPilot is no longer recognized by the phone or other
    Bluetooth device to which it was previously paired.
    J 2 minutes after no device was
    found, ComPilot stops seeking
    devices to save power.
    J The devices are too far away
    from each other.
    J ComPilot can be paired to a
    maximum of 8 different
    Bluetooth devices. If the
    internal memory is full, new
    pairings may overwrite
    previous pairings.

    J Switch ComPilot OFF. Wait
    until the red indicator
    switched off, then turn
    device ON again.
    J Bring devices within 1 meter
    range and try again.
    J Repeat the pairing between
    ComPilot and the Bluetooth
    device which was overwritten.

  • Page 67

    Most probable cause


    J Pairing was deleted.

    J Repeat the pairing between
    ComPilot and the Bluetooth
    device which was deleted.

    I am not streaming but the hearing aids keeps switching
    between the Bluetooth and the normal hearing aid program.
    J Your phone sends sounds to
    ComPilot due to incoming
    SMS or mails.
    J Phone key tones are switched

    J Disable the system sounds for
    reminders, alarms, SMS, etc.
    via your phone menu.
    J Switch off phone key tones
    via your phone menu.

    I hear my phone’s key-press tones in my hearing aids.
    J The key-press tones may be
    enabled on your phone.

    J Deactivate key-press and
    confirmation tones on your
    phone. Please refer to the
    phone’s user guide.

    Every time I switch on my phone, the music player starts.
    J For some phones this is
    normal behavior and not
    initiated by ComPilot.

    J Some phones can be
    configured not to start the
    music player automatically.
    J Stop the music player via
    phone menu after the phone
    is connected.


  • Page 68

    9. Troubleshooting ComPilot
    Most probable cause


    Every time I get in my car the ComPilot connection to my
    phone shows unexpected behavior.
    J The car Bluetooth system
    connects to your phone.

    J Consider disconnecting the car
    system from your phone.

    I accepted the incoming phone call but cannot hear the call
    in my hearing aids.
    J Some phones, when accepting
    the call through the phone
    button, don‘t use ComPilot.

    J Always accept the call
    by pressing the ComPilot
    Main ( ) button.

    The phone is ringing but the Audio indicator is not solid blue
    and there is no ringing signal through the hearing aids.
    J Bluetooth is disabled in the
    J ComPilot and your phone are
    not connected to each other.


    J Ensure Bluetooth is enabled
    according to your phone’s
    user guide.
    J 1. Disable the Bluetooth
    functionality in your phone
    and turn it on again.
    2. Restart ComPilot by
    switching it OFF and then ON.
    The ComPilot Bluetooth functionality will be automatically
    3. Activate ComPilot by
    selecting it in the phone’s
    “Active device” menu.
    4. Reduce the distance
    between ComPilot and the

  • Page 69

    Most probable cause


    J ComPilot is not paired to the
    J The distance is too great
    between ComPilot and the

    J Follow the pairing process in
    this guide.
    J Wear ComPilot around your
    neck. Keep distance to phone
    <5 m (15 ft).

    The phone is ringing, the Audio indicator is solid blue but
    there is no ringing signal through the hearing aids.
    J ComPilot is out of range of
    the hearing aids.
    J Phone is set to vibrate.
    J You are already having a
    phone call, then a second
    call cannot be recognized.

    J Wear ComPilot correctly
    around your neck with both
    neckloop plugs firmly
    plugged in.
    J Enable ring tone on phone.
    J Hang up the first phone call,
    then accept the second call

    My phone rings but the name of the caller is not being
    acoustically given.
    J The Caller identification
    feature is not available or not
    enabled on your phone.
    J Two phones are connected to
    your ComPilot.
    J Caller identification may be
    switched off.

    J Please refer to the phone’s
    user guide to check the
    availability of this feature.
    J If two phones are connected
    Caller identification is only
    available on the phone that
    was last paired to ComPilot.
    J Please ask your hearing care
    professional to enable Caller
    identification on your

  • Page 70

    9. Troubleshooting ComPilot
    Most probable cause


    During a phone call the other party reports difficulties
    hearing me.
    J ComPilot microphone
    openings may be covered.
    J ComPilot may not be worn
    J ComPilot may rub against
    J The surrounding noise may
    be too loud.


    J Make sure the microphone
    openings are not covered by
    part of your body, clothing
    or dirt and debris.
    J Do not turn ComPilot sideways and make sure the neckloop plugs point towards your
    mouth as you speak.
    J Reduce movement while you
    speak, or consider using the
    external microphone (optional).
    J Although ComPilot features
    noise reduction technologies,
    too noisy environments
    should be avoided.
    J Suggest to your callers that
    they increase the phone

  • Page 71

    Most probable cause


    ComPilot is unresponsive or does not show any indicator when
    switching ON.
    J ComPilot may be completely
    J It may indicate a software

    J Charge your ComPilot for at
    least 1 hour.
    J Unplug any connectors from
    J Switch ComPilot OFF and ON
    J Consider resetting ComPilot.
    Press the Connect button (<>)
    and Volume up (+) and Volume down (-) at the same

    The operating time of your ComPilot is reduced substantially.
    J The battery typically needs
    several charging cycles to
    achieve full performance.
    Please consult the datasheet
    for the typical operating
    time for your ComPilot.

    J Charge for at least 3 hours
    the first time you charge
    J Let a new ComPilot discharge
    completely three times.

    For any problems not listed in this user guide, please contact
    your hearing care professional.


  • Page 72

    10. Important safety information
    Please read the information on the following pages
    before using your Phonak ComPilot.
    10.1 Hazard warnings
    ! Keep this device out of reach of children under
    3 years.
    ! Phonak devices may generate magnetic fields. Tests
    that Phonak conducted showed that no interferences with the Implantable devices (e.g. pacemakers, defibrillators, etc.) were caused that would
    impact the safe and effective use of the Implantable devices. Users of Implantable devices should
    contact their doctor and/or the manufacturer of
    the Implantable device before they start using a
    Phonak device. Stop using the Phonak device if any
    influence of the Phonak device on the Implantable
    Device is experienced and contact the manufacturer of the Implantable device for advice.
    ! Do not wear ComPilot around the neck whilst it is
    connected to any programming equipment.


  • Page 73

    ! Make sure to always remove both plugs of the
    neckloop and other cables when using the ComPilot
    as a handheld remote control.
    ! Opening the ComPilot might damage it. If problems
    occur which cannot be resolved by following the
    remedy guidelines in the troubleshooting section of
    this user guide, consult your hearing care professional.
    ! The ComPilot may only be repaired by an authorized
    service center. Changes or modifications to the
    device that were not explicitly approved by Phonak
    are not permitted.
    ! Dispose of electrical components in accordance with
    your local regulations by Phonak AG.
    ! Do not use the device in explosive areas (mines or
    industrial areas with danger of explosions, oxygen
    rich environments or areas where flammable
    anesthetics are handled) or where electronic
    equipment is prohibited.


  • Page 74

    10. Important safety information

    ! External devices may only be connected if they
    have been tested in accordance with corresponding
    IECXXXXX standards. Only use accessories approved
    by Phonak AG to avoid any electrical shock.
    ! Using your ComPilot cables in any way contradictory
    to their intended purpose (e.g., wearing the USB cable
    around the neck) can cause injury.
    ! When operating machinery, ensure that no parts get
    caught in the machine.
    ! The mini-USB port is to be used for the described
    purpose only.


  • Page 75

    ! Caution: electric shock. Do not insert plug alone
    into electrical outlets.

    10.2 Information on product safety
    I Protect the ComPilot from excessive moisture
    (bathing, swimming), heat (radiator, car dashboard),
    and direct skin contact when sweating (workout,
    fitness, sport).
    II Special medical or dental examination including
    radiation described below, may adversely affect the
    correct functioning of your hearing aids. Remove and
    keep them outside the examination room/area before
    SS Medical or dental examination with X-ray (also CT
    SS Medical examinations with MRI/NMRI scans,
    generating magnetic fields


  • Page 76

    10. Important safety information

    I Do not drop the device. Dropping onto a hard surface can damage your device.
    I Do not use excessive force when connecting your
    ComPilot to the different cables.
    I Protect the device connectors, plugs, charging slot
    and power supply from dirt and debris.
    I Keep the device at least 10 cm away from any kind
    of magnets.
    I Clean the device using a damp cloth. Never use
    household cleaning products (washing powder,
    soap, etc.) or alcohol to clean the device. Never use
    a microwave or other heating devices to dry the
    I The digitally-coded, inductive transmission
    technology used in the ComPilot is highly reliable
    and experiences virtually no interference from
    other devices. It should be noted, however, that
    when operating the hearing system near computer
    equipment, larger electronic installation or other

  • Page 77

    strong electromagnetic fields, it may be necessary
    to be at least 60 cm (24”) away from the interfering
    device to ensure proper operation.
    I Do not disconnect the neckloop while the ComPilot
    is transmitting signals to your hearing aids.
    I For safety reasons, recharge the ComPilot
    only with chargers supplied by Phonak or by
    USB-certified chargers >500 mA.
    I Do not connect an USB or audio cable exceeding
    3 meters (9 ft) in length to the ComPilot.
    I When the ComPilot is not in use, turn it OFF and
    store it safely.


  • Page 78

    10. Important safety information

    10.3 Other important information
    I High-powered electronic equipment, larger electronic
    installations and metallic structures may impair and
    significantly reduce the operating range.
    I If the hearing aids do not respond to the ComPilot
    because of an unusual field disturbance, move
    away from the disturbing field.


  • Page 79

    11. Service and warranty
    11.1 Local warranty
    Please ask the hearing care professional, where you
    purchased your ComPilot, about the terms of the local
    11.2 International warranty
    Phonak offers a one year limited international warranty,
    valid as of the date of purchase. This limited warranty
    covers manufacturing and material defects. The warranty
    only comes into force if proof of purchase is shown.
    The international warranty does not affect any legal
    rights that you might have under applicable national
    legislation governing sale of consumer goods.


  • Page 80

    10. Service and warranty

    11.3 Warranty limitation
    This warranty does not cover damage from improper
    handling or care, exposure to chemicals, immersion in
    water or undue stress. Damage caused by third parties or
    non-authorized service centers renders the warranty
    null and void. This warranty does not include any services
    performed by a hearing care professional in their office.
    Serial number:

    Purchase date:


    Authorized hearing
    care professional

  • Page 81

    12. Compliance information
    Declaration of Conformity
    Hereby Phonak AG declares that this Phonak product
    is in compliance with the essential requirements
    of the Medical Devices Directive 93/42/EEC as well as
    the Radio and Telecommunications Terminal Equipment
    Directive 1999/5/EC. The full text of the Declaration
    of Conformity can be obtained from the manufacturer
    or the local Phonak representative whose address can
    be taken from the list on http://www.phonak.com
    (worldwide locations).
    Supplier Code Number


    New Zealand:
    Supplier Code Number



  • Page 82

    12. Compliance information

    Notice 1:
    This device complies with Part 15 of the FCC Rules and
    with RSS-210 of Industry Canada. Operation is subject
    to the following two conditions:
    1) this device may not cause harmful interference, and
    2) this device must accept any interference received,
    including interference that may cause undesired
    Notice 2:
    Changes or modifications made to this device not
    expressly approved by Phonak may void the FCC
    authorization to operate this device.
    Notice 3:
    This device has been tested and found to comply
    with the limits for a Class B digital device, pursuant to
    Part 15 of the FCC Rules and ICES-003 of Industry
    Canada. These limits are designed to provide reasonable
    protection against harmful interference in a residential
    installation. This device generates, uses and can
    radiate radio frequency energy and, if not installed
    and used in accordance with the instructions, may

  • Page 83

    cause harmful interference to radio communications.
    However, there is no guarantee that interference will
    not occur in a particular installation. If this device
    does cause harmful interference to radio or television
    reception, which can be determined by turning the
    equipment off and on, the user is encouraged to try to
    correct the interference by one or more of the following
    J Reorient or relocate the receiving antenna.
    J Increase the separation between the device and
    J Connect the device into an outlet on a circuit
    different from that to which the receiver is connected.
    J Consult the dealer or an experienced radio/TV
    technician for help.
    Notice 4:
    Japanese Radio Law and Japanese Telecommunications
    Business Law Compliance. This device is granted pursuant
    to the Japanese Radio Law (電波法) and the Japanese
    Telecommunications Business Law (電気通信事業法).
    This device should not be modified (otherwise the granted
    designation number will become invalid).”

  • Page 84

    13. Information and explanation
    of symbols
    With the CE symbol, Phonak AG
    confirms that this Phonak product
    meets the requirements of the
    Medical Devices Directive 93/42/EEC
    as well as the R&TTE Directive
    1999/5/EC on radio and telecommunications equipment.
    This symbol indicates that the products described in these user instructions adhere to the requirements for
    an application part of Type B of EN
    60601-1. The surface of the device is
    specified as applied part of Type B.
    Indicates the medical device
    manufacturer, as defined in EU
    Directive 93/42/EEC.


  • Page 85

    This symbol indicates that it is
    important for the user to read and
    take into account the relevant
    information in this user guide.
    This symbol indicates that it is
    important for the user to pay
    attention to the relevant warning
    notices in these user guides.
    Important information for handling
    and product safety.
    EMC and Radiocommunications
    compliance label Australia.

    This device is designed such that
    it functions without problems or
    restrictions if used as intended,
    unless otherwise noted in these user
    Relative humidity of <95% (non


  • Page 86

    13. Information and explanation of symbols
    and storage

    Humidity transportation: Up to 90%
    (non condensing).
    Humidity storage: 0% to 70%, if not
    in use.
    Atmospheric pressure: 200 hPA to
    1500 hPa.
    Temperature transport and storage:
    –20° to +45° Celsius
    (–4° to +113° Fahrenheit).
    Temperature operation:
    0° to +45° Celsius
    (+32° to +113° Fahrenheit).
    Keep dry.


  • Page 87

    The symbol with the crossed-out
    garbage bin is to make you aware
    that this device may not be thrown
    away as normal household waste.
    Please dispose of old or unused device,
    at waste disposal sites intended for
    electronic waste, or give your device
    to your hearing care professional
    for disposal. Proper disposal protects
    the environment and health.
    The Bluetooth® word mark and logos
    are registered trademarks owned
    by Bluetooth SIG, Inc. and any use
    of such marks by Phonak is under
    license. Other trademarks and trade
    names are those of their respective
    Japanese mark for certified radio


  • Page 88


    029-0237-02/V3.00/2015-03/FO Printed in USA © Phonak US All rights reserved

    Phonak LLC
    4520 Weaver Parkway
    Warrenville, IL 60555

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Andere Handbücher von Phonak ComPilot

Phonak ComPilot Bedienungsanleitung - Deutsch - 88 seiten

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