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recognize such card as another one. As example – nine of club from chapter 2.1 point 3 – will be
recognized as nine of hearts instead of nine of clubs. There are two possibilities:
- current card is recognized correctly and one of the previous card was recognized as the current one.
- previous cards are ok but the current card is recognized as one of the previous cards.
First case happened more frequently then second because in second case Dealer4 knows that is
something wrong and tries different settings to recognize correctly.
First action should be the same as in point 1 – check if it is a Genuine Error – if it is not - try to redeal the
deck rotated by 180 deg. Also it is good idea to put the card which caused the error as a first one to be
dealt (on the bottom of the deck). If problem still persist see chapter 3 for more information.
3 What to do if Errors persist
When “Card Recognize Error” or “Duplicate Card Error” happens more frequently than once per 100
decks dealt some conditions described in the chapter 2.1 exist. In most cases it is possible to eliminate
them by taking correct action described in chapter 2.1 but sometimes help from the Service Centre will
be helpful or required. This is especially applicable when ORS parameters need to be altered or support
for non standard cards need to be added. In such cases information about recognized process need to be
send to the Service Centre. To do this
- please makes notes on which decks on which card “Card Recognition Error” or non genuine “Duplicate
Card Error” happened
- capture data from the machine. It is good idea to do it immediately after a “Card Recognition Error”
happens. When error message is displayed click “Cancel” and go to the “Maintenance” tab. The following
window will appear:
